SteveDC
Well-Known Member
- First Name
- Steve
- Joined
- Apr 22, 2021
- Threads
- 15
- Messages
- 136
- Reaction score
- 75
- Location
- Mid-Atlantic
- Vehicles
- Taycan 4S, 308QV
- Thread starter
- #1
Hi folks!
We’ll, what a surprise and a personal best!
Today I downloaded the new “myporsche” 2.0 app. I logged in, and it does seem to work.
Minding my own business, I later checked my email and found a Porsche Smart Mobility, Inc., email, informing me that PSMI had just charged me the aforementioned $2K. Gosh! My most expensive app — ever! PSMI, in their email, said an invoice was attached. Nope. There was no invoice, just some boilerplate privacy and terms of service stuff. On to the phones.
After the customary wait, Porsche support confirmed that I had aleady paid, in the exact same amount, for the same services last summer. (Shortly after I took delivery, I had signed up for innodrive and active lane keeping.) So it appears I was somehow double billed.
I will be contesting the charge with my CC company. I am posting this cautionary tale on the chance that others downloading the app may be affected as well. I had never previously used this app, only Porsche Connect and Charging NA. Of course, it may be a one off.
Steve
We’ll, what a surprise and a personal best!
Today I downloaded the new “myporsche” 2.0 app. I logged in, and it does seem to work.
Minding my own business, I later checked my email and found a Porsche Smart Mobility, Inc., email, informing me that PSMI had just charged me the aforementioned $2K. Gosh! My most expensive app — ever! PSMI, in their email, said an invoice was attached. Nope. There was no invoice, just some boilerplate privacy and terms of service stuff. On to the phones.
After the customary wait, Porsche support confirmed that I had aleady paid, in the exact same amount, for the same services last summer. (Shortly after I took delivery, I had signed up for innodrive and active lane keeping.) So it appears I was somehow double billed.
I will be contesting the charge with my CC company. I am posting this cautionary tale on the chance that others downloading the app may be affected as well. I had never previously used this app, only Porsche Connect and Charging NA. Of course, it may be a one off.
Steve
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