realsmartz
Member
- First Name
- Sarah
- Joined
- Jun 6, 2021
- Threads
- 3
- Messages
- 7
- Reaction score
- 6
- Location
- Chicago
- Vehicles
- Taycan
- Thread starter
- #1
UPDATE 7/16: Throwing out an update, as this should be a helpful case study for anyone thinking of purchasing a Taycan. It’s been 15 days since my Taycan was towed away. Porsche “customer service” is a black hole. No one has any authority to make any decisions and follow up is basically a game of kick-the-can. I am no closer to a resolution or ETA on getting back a car for which I paid six figures. I had to fight to even get them to pay for a rental (finally agreed to up to $75 a day reimbursement). The dealer is Chicago was responsive and helpful at first, but they seemed to have moved on. I email Porsche customer care every few days to get an update and all they can say is that they have reached out to their contacts in the parts department, but don’t have an answer...still 15 days later. Buyers beware. If I had to do it all over again, I wouldn’t have gone with Porsche. This forum has highlighted a number of issues, so I had an idea of what I may be getting into, but this is far worse than the worse-case scenario I had imagined. The excitement and thrill of getting in that car (if/when I do get it back) is absolutely killed by this experience. Porsche is terrible. Don’t do it.
UPDATE 7/6: It is a transmission issue. Dealer in Chicago is waiting on the mothership to get the part approved and sent. Said it would be an easy fix. Initial estimate is 7 to 10 days, but we will see about that. The part will have to be shipped and make it through customs, which isn’t going to be quick. Still trying to get service records from Philly dealer and Chicago dealer is having his tech pull all the data they can. Still shocked the Philly dealer didn’t notice any issues or get any alerts in the 50+ miles they put on it. Also shocked that we were told to just keep driving and take it to a dealer when we got to Chicago. I had three teenagers in the car with me for goodness sake - what if something would have happened? Thankful it didn’t and that all the issues were mostly at slow speeds. I knew it felt like a transmission issue, but didn’t think the car had one.
Original post: Live in Chicago, bought a Taycan RWD in Philly. Flew in and picked it up Wednesday morning. Beautiful car. 45 minutes into the trip on I-76 in stop-and-go-traffic it stops accelerating and I get an engine control failure alert. Thanks to this thread, I tried the key cycle and it cleared the error. Pulled over and called the dealer, who ultimately said it was may be a fluke from the update and keep trucking. The car at that point seemed “jerky” when braking. Told by the tech to set the brakes and maybe they were just breaking in. My response was that it had a feel similar to an ICE transmission failure - jerky and knocking - but only when braking. Continued on to the highway because I didn’t want to part with my new toy. No issues accelerating or braking at high speeds, but definitely issues braking at low speeds when making charging stops at stop signs/traffic lights. Made it to Youngstown, OH with only one other engine control failure alert. Key cycle cleared it, but car was driving like shit in traffic. Wake up the next day with same issues, but powered through it with four engine control alerts that cleared with key cycle every time - always at slow speeds when braking. Car still was braking very “jerky”. Make it to our summer house in Northwest Indiana with an appointment to get it to the dealer Wednesday. Charge it up at the house overnight. Wake up today and take it for a spin because for some reason I thought a good night’s rest would clear the error. Still in denial phase. Make it 1/2 mile down the road and get the error, but this time is says it’s still driveable. Lol. However, it is making an insane grinding noise, the alert didn’t clear with a key cycle and it won’t go into park. It’s currently sitting in my driveway waiting for a tow truck tomorrow morning to visit the dealer.
Overall: I’m super pissed. Porsche should be ashamed. I’m a little bit ticked at the dealer who sold it to me, as they put 50 miles on it before I picked it up and I’m shocked they didn’t notice any issues. Also, no loaners at my dealer in Chicago, so I guess I will just pay for nothing. I spent some of the ride home googling lemon laws and dreaming of a class action. HOWEVER, it is an awesome car when it works. I’ve never owned a Porsche (been in the Lexus/Toyota family for some time). It’s a beautiful car that caught a lot of attention from onlookers. RWD model is good enough for me. Navigation/connect app is mediocre at best. It’s super conservative and slow. I used Googlemaps to the charging stations I found via Connect. Charging was a breeze on the route, except our stop in Youngstown, which took a ridiculous amount of time...but I will say someone had hacked into the station next to ours and it was playing the Wii theme song. Charging from 20% to 85% took around 20-25 minutes. Lots of quirks with the media and display tech, but it may just take some getting used to. We will see how long it takes to get it back from the dealer.
UPDATE 7/6: It is a transmission issue. Dealer in Chicago is waiting on the mothership to get the part approved and sent. Said it would be an easy fix. Initial estimate is 7 to 10 days, but we will see about that. The part will have to be shipped and make it through customs, which isn’t going to be quick. Still trying to get service records from Philly dealer and Chicago dealer is having his tech pull all the data they can. Still shocked the Philly dealer didn’t notice any issues or get any alerts in the 50+ miles they put on it. Also shocked that we were told to just keep driving and take it to a dealer when we got to Chicago. I had three teenagers in the car with me for goodness sake - what if something would have happened? Thankful it didn’t and that all the issues were mostly at slow speeds. I knew it felt like a transmission issue, but didn’t think the car had one.
Original post: Live in Chicago, bought a Taycan RWD in Philly. Flew in and picked it up Wednesday morning. Beautiful car. 45 minutes into the trip on I-76 in stop-and-go-traffic it stops accelerating and I get an engine control failure alert. Thanks to this thread, I tried the key cycle and it cleared the error. Pulled over and called the dealer, who ultimately said it was may be a fluke from the update and keep trucking. The car at that point seemed “jerky” when braking. Told by the tech to set the brakes and maybe they were just breaking in. My response was that it had a feel similar to an ICE transmission failure - jerky and knocking - but only when braking. Continued on to the highway because I didn’t want to part with my new toy. No issues accelerating or braking at high speeds, but definitely issues braking at low speeds when making charging stops at stop signs/traffic lights. Made it to Youngstown, OH with only one other engine control failure alert. Key cycle cleared it, but car was driving like shit in traffic. Wake up the next day with same issues, but powered through it with four engine control alerts that cleared with key cycle every time - always at slow speeds when braking. Car still was braking very “jerky”. Make it to our summer house in Northwest Indiana with an appointment to get it to the dealer Wednesday. Charge it up at the house overnight. Wake up today and take it for a spin because for some reason I thought a good night’s rest would clear the error. Still in denial phase. Make it 1/2 mile down the road and get the error, but this time is says it’s still driveable. Lol. However, it is making an insane grinding noise, the alert didn’t clear with a key cycle and it won’t go into park. It’s currently sitting in my driveway waiting for a tow truck tomorrow morning to visit the dealer.
Overall: I’m super pissed. Porsche should be ashamed. I’m a little bit ticked at the dealer who sold it to me, as they put 50 miles on it before I picked it up and I’m shocked they didn’t notice any issues. Also, no loaners at my dealer in Chicago, so I guess I will just pay for nothing. I spent some of the ride home googling lemon laws and dreaming of a class action. HOWEVER, it is an awesome car when it works. I’ve never owned a Porsche (been in the Lexus/Toyota family for some time). It’s a beautiful car that caught a lot of attention from onlookers. RWD model is good enough for me. Navigation/connect app is mediocre at best. It’s super conservative and slow. I used Googlemaps to the charging stations I found via Connect. Charging was a breeze on the route, except our stop in Youngstown, which took a ridiculous amount of time...but I will say someone had hacked into the station next to ours and it was playing the Wii theme song. Charging from 20% to 85% took around 20-25 minutes. Lots of quirks with the media and display tech, but it may just take some getting used to. We will see how long it takes to get it back from the dealer.
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