4s Taycan crash and repair - longest repair story ever with photos

[rockye]

Hello,

So I had a little crash - I bumped another car with 15-20 khm per hour. And I had some damage, my car is fully insured, and Porsche did all the repairs, however after the 1st repair - the car came with misalligned hood and bumper, after I disputed the repair with my Insurer, the insurer agreed that the repair was terrible and they made Porsche take the car again for another repair. Porsche took the car again and in 3 days they called me to tell me the car was ready. The car was super misaligned again after checking it in person, and they said don't worry we will fix it - I don't have pictures for this repair (all the other pictures are attached and named). Now, they were going to repair it for the third time - and finally they called me today and said the car was ready - and sent me pictures. Could you please tell me if this looks okay to you guys - I am tired of this and it's been going for 1 month almost - with me going to Porsche driving for 1 hour - returning and taking new rent a cars every time, just to see how absurd it looks and in person you can see the car has been damaged from 5 metres away.

Now I have attached a picture called 3rd repair - that they sent me today and told me the car was ready - however upon inspecting the picture I notice that the hood the bumper and the right side are still misaligned - dunno if I am imaging stuff but I am really tired of this saga. I won't even mention how many times Porsche lied to me what the issue was.

Do you think I am overreacting? Could you please give me your honest opinion? Thank you in advance.

P.S. I didn't see that the images got attached and you probably won't see how they are named - so First two images are from the accident. The others are from the first repair and the last one is from the 3rd repair.

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[Taycan4S_UK]

the hood looks a little off but I feel like every car has some minor uneven gaps.

 

[rockye]

the hood looks a little off but I feel like every car has some minor uneven gaps.

But in person, it's not just the gaps - it's like at one point it's smooth then you catch an edge with your finger, and then you have a gap. Maybe I am overreacting if you think that's normal.

 

[JackSparrow]

I’m guessing that the repair required skills the collision repair servicer did not possess, or that they failed to replace, modify, or align mounting locations and possibly pocketed the labor or materials that were required for a proper repair.
There are documented mounting specs that are readily available with laser guided frame aligners so that the mounting points for all panels can be validated for precise alignment. So there is no excuse for this sort of fix other than a substandard repair.
It may be useful to get an estimate from a high end body shop to fix the dealerships mistake. It may be necessary have it fixed properly and recoup the part of the cost of the botched repair. It may involve replacing the bumper cover support and also involve the impact bar as well as other parts not visible that might be bent or damaged. The already repainted bumper cover probably is ok so possibly not all a wasted effort (I just read your update, so even the paint is poorly executed ), it is a messy situation.
Just from your experience, they seem uninterested in revisiting the repair to achieve a professional level. Personally, I would not consider that repaired, it’s sort of insulting that they consider that an acceptable repair on any car.

 

[rockye]

I’m guessing that the repair required skills the collision repair servicer did not possess, or that they failed to replace, modify, or align mounting locations and possibly pocketed the labor or materials that were required for a proper repair.
There are documented mounting specs that are readily available with laser guided frame aligners so that the mounting points for all panels can be validated for precise alignment. So there is no excuse for this sort of fix other than a substandard repair.

Do you know where we can find these documented mounting specs?

 

[SoccerMan94043]

Looks like Tesla fit and finish when new. I'd push if I were you.

 

[FlyingPoint]

Do you know where we can find these documented mounting specs?

The best of my knowledge, PAG only provides these to authorized Porsche Certified Collision Centers. I had a minor side swipe last year ($27k+), which involved two doors, rear quarter and bumper and wheel. I remember the PCCC telling me that they were awaiting the gap spec's for all affected areas. When the car was completed, there was no difference in gaps with the doors, quarters when compared to the the unaffected side.
There is no way I would accept that repair based on the images you presented.

 

[rockye]

So what do you think I should do guys? Refuse the repair one more time - and this time ask them for official measurements based on the documented mounting specs by Porsche? And request an official measuring? Can I even do that?

 

[FlyingPoint]

So what do you think I should do guys? Refuse the repair one more time - and this time ask them for official measurements based on the documented mounting specs by Porsche? And request an official measuring? Can I even do that?

Here is what I would do:

1. Reject on visual inspection.
2. When they balk, demand that the PAG tolerance spec's be supplied to you or an independent 3rd party shop.

I have been dealing with PCCC's for many years, including my fair share of track mishaps. I have never seen a PCCC produce such sub-standard finished product. Geez, my Tesla MY has less gap spread than your vehicle.
Are you sure you are dealing with PCCC or some other insurance company hack?

 

[rockye]

Here is what I would do:

1. Reject on visual inspection.
2. When they balk, demand that the PAG tolerance spec's be supplied to you or an independent 3rd party shop.

I have been dealing with PCCC's for many years, including my fair share of track mishaps. I have never seen a PCCC produce such sub-standard finished product. Geez, my Tesla MY has less gap spread than your vehicle.
Are you sure you are dealing with PCCC or some other insurance company hack?

Yeah, it's literally the official Porsche dealership in my country - and there's only one. It's not a random repair shop. The problem for me, at least for now is not the insurer, since they took my side after I disputed the 1st repair. Literally, they told them to disassemble the car and call them for a 2nd inspection, yet they never did it - even after the 2nd repair. The day I refused the 2nd repair - They told me they will probably do a goodwill repair with new parts, because they don't want to deal with the Insurer - but they have never made an inquiry about new parts, nor even for a second inspection with the insurer. So they haven't gotten a no from the insurer about parts or something like this - because they have never requested a second inspection or new parts. Then, 1 day after I refused the 2nd repair they told me that the issue wasn't a twisted bumper but rather a bad mounting done by one of their employees - so there will be no new parts, as everything is fine - and now on the new images, you can still clearly see there are big misaligments, and I am pretty sure that in the live inspection it will be way more noticable than in the pictures.

By PAG you mean Porsche AG?

 

[FlyingPoint]

Yeah, it's literally the official Porsche dealership in my country - and there's only one. It's not a random repair shop. The problem for me, at least for now is not the insurer, since they took my side after I disputed the 1st repair. Literally, they told them to disassemble the car and call them for a 2nd inspection, yet they never did it - even after the 2nd repair. The day I refused the 2nd repair - They told me they will probably do a goodwill repair with new parts, because they don't want to deal with the Insurer - but they have never made an inquiry about new parts, nor even for a second inspection with the insurer. So they haven't gotten a no from the insurer about parts or something like this - because they have never requested a second inspection or new parts. Then, 1 day after I refused the 2nd repair they told me that the issue wasn't a twisted bumper but rather a bad mounting done by one of their employees - so there will be no new parts, as everything is fine - and now on the new images, you can still clearly see there are big misaligments, and I am pretty sure that in the live inspection it will be way more noticable than in the pictures.

By PAG you mean Porsche AG?

Yes, PAG is Porsche AG.
It seems that your remedy service center is somewhat compromised. My PCCC can rebuild a car better than than the factory. I am at a loss to guide you other than to say, continue to reject until they restore the vehicle to pre-incident specifications.

 

[rockye]

Okay, thanks to everyone who gave an opinion, it seems I am not the crazy one, and the repair quality is actually terrible.

 

[CrazyINP]

Do you know if your dealer doesn't actually outsource the work to paint shop? I haven't seen or at least in US where the actual dealer does the painting. They usually use certified shop to do the work. My guess is that it is more than one panel problem, based on your first picture, they probably just stripped and repainted the original parts that might have already been out of spec. The good you have your insurance on your side for now. I would also just go to independent shop, there used to be plenty of old paint shops in bulgaria that were amazing when comes to painting.

 

[rockye]

Do you know if your dealer doesn't actually outsource the work to paint shop? I haven't seen or at least in US where the actual dealer does the painting. They usually use certified shop to do the work. My guess is that it is more than one panel problem, based on your first picture, they probably just stripped and repainted the original parts that might have already been out of spec. The good you have your insurance on your side for now. I would also just go to independent shop, there used to be plenty of old paint shops in bulgaria that were amazing when comes to painting.

They don't outsource it as far as I know - their repair shop is really big - literally 3 levels below the ground.

 

[rockye]

So I took the car back in as it looked good in Person - the second time I opened and closed the front trunk - this is the result. I am really at a loss for words. I am literally not sure what to do anymore and who should I contact to fix that, my guess is either the front trunk is bent somewhere, or the front bumper.

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