I would like to shed some light on this matter, as I am also going through this bad situation.
This is my second breakdown—the first occurred within a few days of picking up the car, and another one just over a year later.
I love this car, but love doesn't mean burying your head in the sand...
I can answer you, since it's the second time it's happened to me in 18 months. You call the Porsche Assistance number and they organize recovery of the car with a tow truck and ask you which service you want to take it to. Then they look for a rental car for the first 5 days (7 if you alternate...
I am very disappointed and annoyed by the situation and I do not intend to back out. If they do not offer an acceptable solution (buyback or exchange at no cost), the lawyer has already given the mandate to proceed with the case. I will keep you informed how it progresses.
It's an official thing all over the world, I don't accept the downgrade either, not even temporarily, don't believe the service's promises "we'll put 11 now, when the 22nd is available it will be put back".
Exactly. At the end of the day, this is not the customer's problem. When a manufacturer sells high-end, premium cars at premium prices, they have a responsibility to provide a level of customer service that matches that price tag.
If you pocket the profits from selling luxury vehicles, you must...
They are no longer fitting the 22 kW charger. The guidelines now are to install the 11 kW version and offer a financial compensation. Personally, I don't find this acceptable, and that's why I've hired a lawyer. We have already requested a buyback from the dealership, despite it being 18 months...
when it happened the first time, 18 months ago, I asked for and obtained a 2-year Porsche Approved extension, but today, for the second time, identical fault, I don't want to see this car anymore.
same situation, breath happened twice in 18 months, I requested to buy back the car or replace it with a Macan EV at no cost, I left everything in the hands of my lawyer
To date, no news from support, no replacement car from the dealership, they offered a 7-day rental car (a T Rock). Second breakdown in 18 months, I don't want to accept a downgrade to the 11kW module, I'm requesting termination of the contract, either with a buyback or with a trade-in for...
Opening it with the remote control, the car starts preconditioning for 5 minutes.
If you don’t get in within that time, it turns off and locks again.
Activating the other option above, it does it for 60 minutes, but it switches to off every time, while the 5-minute option remains active.
Porsche Connect expired yesterday.
The functions disappeared on the day of expiration, not at midnight but halfway through the day.
In the car, the navigation with charging stops works as before, and the same applies to Apple CarPlay connected to the Porsche account.
The only two missing...