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Hey, just a heads-up: Spotify can take up to 7 days to appear on the PCM after your CL37 update, just like Functions on Demand in your My Porsche Connect Store.

The Instabug feature is currently disabled in the US until we have enough staff in place to handle all the additional cases it will create. If you all ever see the Activation message on your My Porsche web portal lasting longer than 30 minutes, please call us at 1-800-PORSCHE, asking for the...

For my USA Taycan owners, please report this to us at the 1-800-PORSCHE number, asking for the Digital team. I have a specific ticket to file this under and check your VIN to see if it falls in the specific category of Taycans that are affected by this outage. Same with any Canadian brethren, as...

Trust me, I'm anxiously awaiting this update as well. I have a few customers that could definitely use this campaign applied. Once I see the info hit our portal and I get the go ahead, I'm contracting them all with the good news.

That's definitely a bug that I would like to have squashed. Minor annoyances don't belong in the same sentence with Porsche. Unfortunately, I can only work with USA, Canada and Germany, so give Porsche UK a ring and let them know so there will at least be documentation on it. Keep in mind that...

Not officially, but I'm here and the only way for us to have information at the call center to fix things for everyone is to originally have it documented in the first place.

Can you run this by me or one of my colleagues at 1-800-PORSCHE? I would like to have it officially documented and I want to get one of my trainers engaged on this, so we can learn how to possibly fix this before we have to send it to Germany and waste more of your time. Just ask for the Digital...

If you all wouldn't mind giving me or my colleagues a call at 1-800-PORSCHE, we can help. Just ask for the Digital team. Also, make sure your My Porsche app is updated to the latest version, which I believe is 4.22.23 build 122 for iPhones and 4.22.23-pcna+5853 for Android. We pushed a huge...

Okay, it -is- showing on the customer-facing side. Awesome. /s Honestly, it's good you all know that it exists, but until we receive our notification that a TI is available for this campaign, all we're going to be able to tell you is to go ahead and speak with your preferred PC about this and...

We don't currently have technical information on this at the call center. We know about it, it shows up on applicable vehicles, but there is no concrete finalized instruction/inclusion set from PAG as of yet. My advice is to be patient on this, and keep checking your My Porsche web portal if you...

If Porsche decides to push the latest update to other Taycans with older software builds, there will be an announcement and your Porsche Center will get technical information on how to perform the upgrade.

Give us a call at 1-800-767-7243 starting Monday after 10 AM Eastern, ask for the Digital team, and then when you get through, let your agent know all the details so we can document this case and get our resources to look at this. We're gonna want the exact error messages you're seeing on the...

Howdy! Currently, we're attempting to deal with a backlog of our email system. We have a new email team in place and they're making their way through everything, so that is almost certainly affecting response times until they get caught up. I would strongly advise calling us for the near future...

I'm going to find out sometime this week if this is still the case (I'm attempting to get a list of all the latest software versions for everything we have to deal with at Connect and Charging). I will post with some updated info if possible.

If you were to call 1-800-PORSCHE, we could look into it. Any open recalls for your specific vehicle are displayed to us prominently in several of our tools, and should actually be on your My Porsche account main page, just above the picture of your Taycan. In addition, if you feel that other...

Hello! I'm glad you were able to find help here. I'm not sure when exactly you spoke to our support team, but it sounds like it was prior to the migration and rehiring/retraining. With this new crew, we're still getting more information about the Wall Chargers so we're currently working to...

Hello, It's part of our procedure to provide your case number if a case takes longer than 1 call to resolve, but some people might not be doing it. I'll bring this up when I'm back in the office.

Hey all, just checking in on this thread. I'm actually the "Connect and Charging Expert" that had his work information revealed by a previous poster. I wanted to lay down some info for you all so you know what to expect going forward: 1) This is a new call center, better training, running out...