yes signet is one of the suppliers of hardware to EA. usually the unit will have a label noting the manufacturer of the unit.Hey, when you guys refer to an EA charger as being "Signet," what does that mean exactly? Is that the manufacturer? How can I tell if a particular EA charger is Signet?
I have called two local Porsche dealers and visited on in person this week. No one is able to help me with this problem. I basically pleaded with the service manager of the dealer i visited in person to contact Porsche NA and get the information on this update. No luck. I am beyond frustrated.I got my car back today. I think the update itself was quick but it took a few hours to coordinate with Porsche. My dealer had the car for ~24 hours. I'm going to experiment this weekend at a few EA sites to see if it fixed the problem. I have to prove to the wife that it's working before she'll let us take it on a road trip again. We've been taking our Tesla since. One negative: The PCM was reset. Once I logged back in some of the setting came back from the cloud, but I had to reconfigure a number of things including HomeLink. Also the Apple music and Apple podcast source options have disappeared. I've seen this before but it usually comes back after ~5 minutes. No such luck this time. I'll give it a day and will also try the function-key set to source hack to see if that works. Also, as previously reported, "Plug and Charge" is listed again on the options screen. This would be a very nice surprise if it works!
I was also told that Porsche was "familiar with my car". I don't know exactly what that means -- it could be from log diving -- but I got the impression someone from Porsche is reading this thread. If true, that's great. In the early years of Tesla they used to do that too, and it's how I formed a number of relationships with a number of engineers and senior execs there. Of course they've all left Tesla now. If someone from Porsche is reading this, feel free to PM if you want more data, want me to beta test crap, etc. Lord knows I've got a long history of it.
Will report back after this weekend.
A
Hi - Does anyone have any further information on this fix/update? i am not having any luck with the dealers.I have called two local Porsche dealers and visited on in person this week. No one is able to help me with this problem. I basically pleaded with the service manager of the dealer i visited in person to contact Porsche NA and get the information on this update. No luck. I am beyond frustrated.
I had to go back and forth a bit with my service advisor. His first comment was my car was up to date with all service campaigns. I kept referring him to the particular service bulletin, and eventually he agreed to pull it up. Shortly after he came back and agreed it applied to my car. I am scheduled for the update on Oct 4.Hi - Does anyone have any further information on this fix/update? i am not having any luck with the dealers.
So you’re not able to login to the car?Thanks to Gonzo, post #31, my dealer, Porsche Marin, was able to contact Porsche in Germany, get the update approved, and install the update. Dealer has been fantastic, shout out to Weis & Nick. Unfortunately, it required a full PCM reset. Been on the phone for the last two days trying to get two accounts set up in the car. Have not been successful yet. Some information to pass along: 1. this update will only be provided if the customer complains; 2. it will take EA at least one week to migrate the plug and charge to all the chargers so best practice is not even to try for a least 7 days after the update has been applied. Will update when I get the account mess straightened out. Right now they are suggesting I return to the dealer....
I’m curious if this is the same experience for others? Any thoughts about me logging out on the PCM prior to the install?Thanks to Gonzo, post #31, my dealer, Porsche Marin, was able to contact Porsche in Germany, get the update approved, and install the update. Dealer has been fantastic, shout out to Weis & Nick. Unfortunately, it required a full PCM reset. Been on the phone for the last two days trying to get two accounts set up in the car. Have not been successful yet. Some information to pass along: 1. this update will only be provided if the customer complains; 2. it will take EA at least one week to migrate the plug and charge to all the chargers so best practice is not even to try for a least 7 days after the update has been applied. Will update when I get the account mess straightened out. Right now they are suggesting I return to the dealer....
I cannot speak to the 7 day wait because I did that anyway and in my car the PCM module was replaced and almost all my settings needed to be reset. I had no issue relogging into my car, however I am still finding things that need to be reset.I’m curious if this is the same experience for others? Any thoughts about me logging out on the PCM prior to the install?