2020 Turbo Trouble

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I have had my Taycan Turbo since May 2020. Delivery was delayed by 3 months due to the initial lockdown in France. My car was probably one of the first cars to be delivered in France so very early production.

During the time I have owned the car it has had umpteen issues, most severe the loss of all driver assistance during a long road trip. Others have been mostly communication navigation and PCM issues. During my 19 months ownership it has spent about 9 weeks at the workshop. It has refused to communicate with their equipment and so was unable to initially perform all updates. Took many attempts and change of HW to achieve.

This morning t he car would not move with the dreaded Electrical Fault Red warning. I have had a lot of PCM issues the last couple of days as well, like no traffic info, no Online music, no Apple Music and no Connect services. Did not help to lock and wait 30 minutes for the fault to clear.
The result is a tow.

Porsche Taycan 2020 Turbo Trouble A6B4079D-371D-43E6-812D-1323A2E0121F


I had thought this issue was solved by the latest software updates, but clearly not so.

I think this is the final straw for me and have requested buy back. I do not trust this car any longer and my wife blankly refuses to use it and now even refuses to be a paasnger in it?

I am extremely disappointed with the quality and service from Porsche with this car. It is the fourth Porsche I have owned and never expected such bad reliability And so many issues.
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bangersandmash

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I have had my Taycan Turbo since May 2020. Delivery was delayed by 3 months due to the initial lockdown in France. My car was probably one of the first cars to be delivered in France so very early production.

During the time I have owned the car it has had umpteen issues, most severe the loss of all driver assistance during a long road trip. Others have been mostly communication navigation and PCM issues. During my 19 months ownership it has spent about 9 weeks at the workshop. It has refused to communicate with their equipment and so was unable to initially perform all updates. Took many attempts and change of HW to achieve.

This morning t he car would not move with the dreaded Electrical Fault Red warning. I have had a lot of PCM issues the last couple of days as well, like no traffic info, no Online music, no Apple Music and no Connect services. Did not help to lock and wait 30 minutes for the fault to clear.
The result is a tow.

A6B4079D-371D-43E6-812D-1323A2E0121F.jpeg


I had thought this issue was solved by the latest software updates, but clearly not so.

I think this is the final straw for me and have requested buy back. I do not trust this car any longer and my wife blankly refuses to use it and now even refuses to be a paasnger in it?

I am extremely disappointed with the quality and service from Porsche with this car. It is the fourth Porsche I have owned and never expected such bad reliability And so many issues.
Sorry to hear. Did you get the car brand new? either way should not be happening.

Very unfortunate:( I would ask for your money back, if its ordered new and specced for you its most probably possible. I have done it with BMW on a Z3M before
 
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Sorry to hear. Did you get the car brand new? either way should not be happening.

Very unfortunate:( I would ask for your money back, if its ordered new and specced for you its most probably possible. I have done it with BMW on a Z3M before
Yes I bought new. It was a dealer specified car and was available in the showroom. I bought it after a pleasant test drive on the spot. It had a very similar spec to my own spec. Only missing ventilated seats. And maybe had things like Sport Sound that I would not have ordered.

I agree this should not happen, but there is something intermittent fault in the car that just will not be found.
 

bangersandmash

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Yes I bought new. It was a dealer specified car and was available in the showroom. I bought it after a pleasant test drive on the spot. It had a very similar spec to my own spec. Only missing ventilated seats. And maybe had things like Sport Sound that I would not have ordered.

I agree this should not happen, but there is something intermittent fault in the car that just will not be found.
On that occasion, I wrote directly to BMW, in fact right to the top. These days on only need 'tweet'


although not suggesting you tweet, but this should not be the customer use experience within essence of Porsche.


Unfortunately for every 100 cars 5 are having issues, but still does not mean you put up with it.
 

PorscheCH

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It's SO sad. Plus I have been reading your posts very often as you seemed to know a lot of the car sub-systems inside out.

Total kms? 9 weeks in total at workshops is ridiculous.
Are you towing it to a good, big one in France? At least in CH, I noticed that the bigger dealers tend to have more competent and skilled specialists. So I always go to the Swiss Porsche HQ (which is in the same place of their dealer). They have a good installation base and I feel they are in a better place to deal with this crazy stuff.

I hope you change your mind and have it fixed :). I would respectfully but loudly complain on social media, tagging the Germans. And also write to their top managers in France and DE.

That said, I feel for you and agree with whomever said here this is and will be for a long while a beta-vehicle. Very fun to drive but plagued by awful software and scary digital components. Reminds me of Windows Me.

Mine is my20 but took a while to get so hit the road in May 21. Now has 12k km. Every morning it throws one or two errors. Most recently: on even days, xmas-tree behaviour of right tail light, indicator and braking light all turning off and back on randomly after 30 min. Left charging port impaired, on odd days. etc. etc.

So, I live in fear.
 


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It's SO sad. Plus I have been reading your posts very often as you seemed to know a lot of the car sub-systems inside out.

Total kms? 9 weeks in total at workshops is ridiculous.
Are you towing it to a good, big one in France? At least in CH, I noticed that the bigger dealers tend to have more competent and skilled specialists. So I always go to the Swiss Porsche HQ (which is in the same place of their dealer). They have a good installation base and I feel they are in a better place to deal with this crazy stuff.

I hope you change your mind and have it fixed :)

That said, I feel for you and agree with whomever said here this is and will be for a long while a beta-vehicle. Very fun to drive but plagued by awful software and scary digital components. Reminds me of Windows Me.

Mine is my20 but took a while to get so hit the road in May 21. Now has 12k km. Every morning it throws one or two errors. Most recently: on even days, xmas-tree behaviour of right tail light, indicator and braking light all turning off and back on randomly after 30 min. Left charging port impaired, on odd days. etc. etc.

So, I live in fear.
Yes it is sad because once you drive the car, there is very little to compare it to. As an EV I can not think of anything else. But it looks and feels like I am going back to driving an ICE now.

I have 15.5 k kms on the car and was very pleased with how it performed with all charging through a long road trip in September and October. But as you say every morning when you start it up you wonder what will happen today. It has mainly been irritating issues, like all destinations lost, seat positions lost, favourites lost etc etc. I think this forum has many example. I wish the car just would be in the same settings when I get into it in the morning, as I left it the night before?

I will see what the dealer says. It is one of the largest around me so I would not have any issues with that. And I have got to know the technician quite well and he seems very competent and diligent. So no complaints about that all. But he lacks the backup from Porsche Germany. They do not take things serious enough or are completely burdened by all issues.

I had earlier problems with the Assistance systems and the only thing that got any action was to send an email directly to the CEO. Sad but necessary.
 

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Personally I would blame Porsche and trigger emails + some social media reactions on both twitter and insta. Without being impolite but still... Also to get a proper loaner during the wait (gt3?) :)

I agree with you about the Porsche DE backup. In that place in CH they must have some of it and they move swiftly. So magically spare parts surface much faster, they can get you hard to find winter sets, one has to wait only 3-4 days for an appointment, etc. And I'm not a special customer by any measure (let alone by a Swiss measure)

fingers crossed.

I will see what the dealer says. It is one of the largest around me so I would not have any issues with that. And I have got to know the technician quite well and he seems very competent and diligent. So no complaints about that all. But he lacks the backup from Porsche Germany. They do not take things serious enough or are completely burdened by all issues.

I had earlier problems with the Assistance systems and the only thing that got any action was to send an email directly to the CEO. Sad but necessary.
 

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I have had my Taycan Turbo since May 2020. Delivery was delayed by 3 months due to the initial lockdown in France. My car was probably one of the first cars to be delivered in France so very early production.

During the time I have owned the car it has had umpteen issues, most severe the loss of all driver assistance during a long road trip. Others have been mostly communication navigation and PCM issues. During my 19 months ownership it has spent about 9 weeks at the workshop. It has refused to communicate with their equipment and so was unable to initially perform all updates. Took many attempts and change of HW to achieve.

This morning t he car would not move with the dreaded Electrical Fault Red warning. I have had a lot of PCM issues the last couple of days as well, like no traffic info, no Online music, no Apple Music and no Connect services. Did not help to lock and wait 30 minutes for the fault to clear.
The result is a tow.

A6B4079D-371D-43E6-812D-1323A2E0121F.jpeg


I had thought this issue was solved by the latest software updates, but clearly not so.

I think this is the final straw for me and have requested buy back. I do not trust this car any longer and my wife blankly refuses to use it and now even refuses to be a paasnger in it?

I am extremely disappointed with the quality and service from Porsche with this car. It is the fourth Porsche I have owned and never expected such bad reliability And so many issues.
I wish you well @Scandinavian - and hope your troubles get resolved to your satisfaction - it’s a pity you’ll be going back to ICE - I’m hoping VW/Porsche/Audi have learned a lot from their initial offerings and their troubles…but I’m dubious.

personally I can barely stand ICE vehicles anymore so “going back“ is not an option for me…but I fully understand different opinions in this space.
 


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it’s a pity you’ll be going back to ICE - I’m hoping VW/Porsche/Audi have learned a lot from their initial offerings and their troubles…but I’m dubious.
The issue for me is that the car has been so plagued by so many issues and in and out of the workshop. There has never been any log in the car to pinpoint the troubles, and I would not at all be surprised if the message from Porsche this time will be. “No faults found” . And my wife now has zero trust that the car will get us to the destination.
Given that the warranty period here in France is two years only, the car will be out of warranty in 4 months! If it continues with the frequency of visits to the workshop, I will not be happy. I guess you would not come away from a Porsche workshop visit with any change out of 200 Euros. Probably 100 Euro cost to just plug in PIWIS!
 

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The issue for me is that the car has been so plagued by so many issues and in and out of the workshop. There has never been any log in the car to pinpoint the troubles, and I would not at all be surprised if the message from Porsche this time will be. “No faults found” . And my wife now has zero trust that the car will get us to the destination.
Given that the warranty period here in France is two years only, the car will be out of warranty in 4 months! If it continues with the frequency of visits to the workshop, I will not be happy. I guess you would not come away from a Porsche workshop visit with any change out of 200 Euros. Probably 100 Euro cost to just plug in PIWIS!
oh I get it - you’re done with the car - I”m going to blame Porsche’s lack of “digital” for the failures with Taycan - it’s a mechanical wonder, and also a “software” wonder - but two different kinds of ”wonder” - one plays to Porsche’s strengths and the other highlights their weaknesses - get rid of the car while you can and get out and move on - there will be something in the future that will fit the bill

I recently got out of my 2019 Bolt for the same reason due to the Battery Recall - I have every confidence Chevy will fix the problems eventually, but it gave me an opportunity to get out with minimal depreciation - get out and move on when you have the opportunity - but you will be missed.
 

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Trust is easily lost and hard to win back. Porsche have bitten off more than they can chew with the PCM in the Taycan. The (well VW really) move to docker containers have resulted in loads of random "eventual consistency" and timing issues. Moving customers settings and preferences to AWS instead of the key.

It all sounds like the right moves on paper. But the implementation is full of bugs. And the bug fixes are not timely. At all.

There is no feedback loop. Porsche push out cars and owners just have to put up with them.

In my car – there are countless connectivity problems.

However – at least in my car – the software driven traditional components are flawless:
  • ACC
  • Rear-wheel steering
  • PDCC
  • Lane change assist
etc.

All the software stuff that came out of the 911, Panamera is solid.

All the infotainment, settings, preferences, network connectivity is full of timing bugs. The move to MIB3 has not gone smoothly and Porsche's PCM skin on it is unacceptably poor.

The vision is correct – but they need to knuckle down and fix the bugs. Porsche need to be a bit more humble.

The PCM shows obvious signs of being developed on an office desk connected to a wired Ethernet car simulator. But cars go in and out of underground car parks.

Can you imagine an Apple iPhone not connecting to GSM after walking out of an underground for two days? That's Porsche's PCM.

They need to stop pushing stuff like – the car will generate its own symphony as you drive – and get it reliably being able to plot routes and charging stops.

A Taycan is not a ICE car – it needs the software services to aid its re-fueling.

Sorry to see it get to this stage for you @Scandinavian – you are one of my favourite and most reasonable people on here. This forum is the better for your presence.

Its my opinion that Porsche Centre's can't fix these problems – they can only replace parts – the issue is endless subtle timing software bugs.

It doesn't help that Porsche can't make enough Taycan's fast enough. But perhaps they are creating a massive warranty cost that's building up.
 

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Well it’s always possible to get a bad car that’s impossible to diagnose…..or two for that matter.
 

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Huge bummer. I bought a Taycan 4s when my 992 turbo S was stuck in customs due to epa stuff this time last year. My taycan has been bulletproof with 7800 miles. My 911 arrived about 6 weeks later and now has 1200 miles. I love the Taycan so much that I ordered a 2022 turbo S paint to sample.

Last night I had my first error and car won’t charge. Had it brought to dealer who is looking at it now but no idea after half a day what’s up with it. I suspect it will be a long time in the shop based on what I’ve read.

Had to drive the 911 today in pouring rain. It was just not as pleasurable and I’m a long time 911 guy. Anyway. Good luck and maybe get a big back and get a 2022?

Porsche Taycan 2020 Turbo Trouble 4B2E3762-A278-4B8D-BABA-51D81A7CF88C
 

tigerbalm

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Huge bummer. I bought a Taycan 4s when my 992 turbo S was stuck in customs due to epa stuff this time last year. My taycan has been bulletproof with 7800 miles. My 911 arrived about 6 weeks later and now has 1200 miles. I love the Taycan so much that I ordered a 2022 turbo S paint to sample.

Last night I had my first error and car won’t charge. Had it brought to dealer who is looking at it now but no idea after half a day what’s up with it. I suspect it will be a long time in the shop based on what I’ve read.

Had to drive the 911 today in pouring rain. It was just not as pleasurable and I’m a long time 911 guy. Anyway. Good luck and maybe get a big back and get a 2022?

4B2E3762-A278-4B8D-BABA-51D81A7CF88C.jpeg
As someone who'd love a 911 but live in a country where its hard to justify it with a 64% purchase tax on ICE vehicles – your preference for the Taycan even with access to both cars – makes me happy that I don't stretch to it!

I too am thinking of the Taycan 4S to Turbo S jump next year – with only the EV version of the 718 giving me potential pause for thought.
 

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As someone who'd love a 911 but live in a country where its hard to justify it with a 64% purchase tax on ICE vehicles – your preference for the Taycan even with access to both cars – makes me happy that I don't stretch to it!

I too am thinking of the Taycan 4S to Turbo S jump next year – with only the EV version of the 718 giving me potential pause for thought.
64% ICE purchase tax is a total deal breaker - where I live ICE and EV pay same normal vat. That said, I’m patiently waiting to add a 992 turbo s (April delivery). I just tested it extensively side by side with the Taycan turbo on 20” winter pirelli (mine is not S) on Italian B roads: the Taycan is fun, planted and quick but pushed hard shows some under steering. Also on stretches with many quick changes of directions body roll is significant, even with pdcc and suspensions in sport mode. So when roads are twisty and space is limited, things can become dangerous.

the 911 tts is just in a different ballpark for that kind of drive. zero body roll, more planted etc etc. It’s obvious :)

at the end it depends on where one drives / use cases and what kind of emotions we are looking for…
Porsche Taycan 2020 Turbo Trouble 3492D7DB-FACD-4FB7-9C57-6EF156EBEBC9
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