2021+ owners - how consistently has EA Plug & Charge been working for you?

[makados]

100% working for me in the San Jose area (I've tried 5 different locations overtime). But with a condition - I'm the only one charting on the charging stall.

I've noticed that if a charger is already being used, another charger on the same stall won't work. I don't know if it's my bad luck, or it's designed that way.

Sponsored

 

[tedshuck]

I have had 100% success in the Denver area with 3 different charger locations. On a trip to Basalt last month, I was successful on the first try at the EA stations in Frisco and Edwards, Colorado. I had a problem at the EA charger in Glenwood Springs. I moved to the next charger and it worked fine. A few minutes later a guy in a Rivian pickup truck arrived and tried charging at the plug that I could not get to work. He called EA and spent about 10 minutes on the phone. He said that he reported the charger was not working and they restarted the charger. He then charged his truck without a problem.
I got the impression that the EA chargers are somewhat buggy and sometimes need to be restarted.

 

[DerekS]

I've noticed that if a charger is already being used, another charger on the same stall won't work. I don't know if it's my bad luck, or it's designed that way.

Same stall or same dispenser?

Dispensers are limited to one at a time, despite having two cables.

 

[X-ray]

I am 2 for 3 at the same EA charger in Columbus Ohio. One of the two stalls is probably not working and I got a charging error when I plugged in even though the app says the charger should be working. I moved chargers and things worked fine. When I came back, I used the same charger I had initial success with and it worked as it should.

X

 

[makados]

Same stall or same dispenser?

Dispensers are limited to one at a time, despite having two cables.

Probably a dispenser then (I didn't know there is a difference between those 2 terms ). But, basically, I'm talking about a white tower with a screen and 2 charging cables. Looks like only 1 of those charging cables can charge at a time. If that's by design, one would ask - why 2 cables?

 

[fgwinn]

I have used EA chargers about 20 times in NJ, PA, OH, and NY. Plug and charge worked about 10% of the time. The My Porsche app works okay but I don't find it very intuitive.

 

[DerekS]

I guess I consider "stall" as the parking spot and "dispenser/pump" as the tower with the hoses.

As for why two cables, I'll let Electrocute America explain it:

 

[Kayone73]

100% working for me in the San Jose area (I've tried 5 different locations overtime). But with a condition - I'm the only one charting on the charging stall.

I've noticed that if a charger is already being used, another charger on the same stall won't work. I don't know if it's my bad luck, or it's designed that way.

That's an interesting observation and something I'm going to look out for in the future

 

[RBGtaycan]

I would have said 100% success (in a year and a half) BUT, recently, an (older) EA charger refused to do plug and charge..EA pointed me at the My Porsche app and that DID work (but, as others have noted, it sure ain't intuitive!)..btw, EA customer service continues to amaze me: fast pickup and very friendly. As an aside, the Porsche navigation had this charger (kinda!)..but could not get me there (took me to a ball field..)..luckily I knew it was a Target store and used alternative ways to find it

 

[sboggsisu]

I would have said 100% success (in a year and a half) BUT, recently, an (older) EA charger refused to do plug and charge..EA pointed me at the My Porsche app and that DID work (but, as others have noted, it sure ain't intuitive!)..btw, EA customer service continues to amaze me: fast pickup and very friendly. As an aside, the Porsche navigation had this charger (kinda!)..but could not get me there (took me to a ball field..)..luckily I knew it was a Target store and used alternative ways to find it

Same here - for my first year of ownership PNC worked well. Then after my 1 year was up (mid-May) it started to not work. At first I thought it was because I renewed my contract and that created an issue but both EA and Porsche both told me it seemed to be active. Porsche told me it was a 'known issue' and I should just use the Porsche app to start charging. So I've used that for the past few months with no issues. Not even going to try PNC until the issue is fixed.

 

[kort]

Since porsche finally corrected the software conflict that some of us were having charging has been more reliable, PNC works most of the time and when it doesn't the EA app has gotten it going.
the big issue people may encounter are on the EA side of the charging, inoperable chargers and very slow chargers are a constant issue.

 

[QueenBean]

Seems like those of us on the East Coast (ME, NJ, NY, NC, SC) are having less success based on the super small sample of EA users replying here.

 

[Artman]

100% in MD, so far…

 

[glacius]

I've just completed a 2,600 mile road trip. I used approximately 15 EA stations. It was rare that I would have a perfect experience: at least one charger was out at about 10 of the stations (this did not always affect me, because I spotted it before pulling it, so opted for the functional chargers). Here are the issues I encountered:

- Broken chargers. At one of my locations only 1 out of 4 were working. Usually it was visually apparent that the charger was out of service. On one or two occasions I only discovered this after plugging in
- Receiving a "charging error" message mid-charge. This was a little frustrating, considering I would routinely go into a Walmart to shop and use the restroom, thus I was far from the vehicle
- My EA account not being recognized. This happened once. Moving to another charger solved this issue
- Low speed (about 60kW) from the beginning. Therefore, I reconnected
- Sometimes the charging cord seemed very tight. On one occasion I had to park sideways, thus occupying two bays (thankfully the adjacent charger was out of service anyway) in order to have access to the charger

I was able to get to my desired level of charge at all 15 stations, but it was far, far from seamless. Having to constantly get in and out of the vehicle, in order to move to different chargers, was cumbersome in 100F heat.

Based upon these experiences I have concluded that EVs (at least Taycans) are not ready for prime time. I am delighted with mine, and I've adapted my mindset to expect challenges at each station. I would not want to do it with children in my care.

 

[ciaranob]

I've just completed a 2,600 mile road trip. I used approximately 15 EA stations. It was rare that I would have a perfect experience: at least one charger was out at about 10 of the stations (this did not always affect me, because I spotted it before pulling it, so opted for the functional chargers). Here are the issues I encountered:

- Broken chargers. At one of my locations only 1 out of 4 were working. Usually it was visually apparent that the charger was out of service. On one or two occasions I only discovered this after plugging in
- Receiving a "charging error" message mid-charge. This was a little frustrating, considering I would routinely go into a Walmart to shop and use the restroom, thus I was far from the vehicle
- My EA account not being recognized. This happened once. Moving to another charger solved this issue
- Low speed (about 60kW) from the beginning. Therefore, I reconnected
- Sometimes the charging cord seemed very tight. On one occasion I had to park sideways, thus occupying two bays (thankfully the adjacent charger was out of service anyway) in order to have access to the charger

I was able to get to my desired level of charge at all 15 stations, but it was far, far from seamless. Having to constantly get in and out of the vehicle, in order to move to different chargers, was cumbersome in 100F heat.

Based upon these experiences I have concluded that EVs (at least Taycans) are not ready for prime time. I am delighted with mine, and I've adapted my mindset to expect challenges at each station. I would not want to do it with children in my care.

Can you provide a general geographic location? - good to compare with other observations.

Sponsored