SpicewoodT

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So, feel free! Ask A Porsche Dealer Anything:
Luke - I've been told that my 4S delivery date is 3/5 but I've not heard a word from my salesperson about the status. Nothing about whether or not the build has begun, nothing about whether or not the 3/5 date is still valid, simply nothing.

Besides continuing to pester my salesperson via email and texts, is there any other way to find out the status of my 4S?
 

Guards Red Car

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Hi Luke

I would like clarification on the terms "Allocation, Order, Build, Delivery"
(If there is a link to the ordering process, kindly direct me)

I have heard from various Client Advisors statements such as...."I have an allocation for an April build" ... or "I have an allocation for an order" .... or "I should be seeing an allocation for a Cross Turismo in the third quarter for a build date of ...."

What is typical timeline between Allocation to Finalizing Order (i.e. option selection for the final "Build") to actual Build Date to actual Delivery (I'm sure it is quite variable, just looking for the middle of the bell shaped curve)

And one final question, is Atlanta PEC still running full steam for deliveries (despite Pandemic) - and, does Atlanta PEC delivery experience DELAY or SHORTEN the process from Allocation to Ordering to Build to Delivery??

Thanks!!!!
 
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LukeManning

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Luke - I've been told that my 4S delivery date is 3/5 but I've not heard a word from my salesperson about the status. Nothing about whether or not the build has begun, nothing about whether or not the 3/5 date is still valid, simply nothing.

Besides continuing to pester my salesperson via email and texts, is there any other way to find out the status of my 4S?
Eric,

Hey there! If you can provide me with a Commission Number or VIN I may be able to look into the Porsche Sales System and see the car. Sometimes, depending on the status of the car I don't have access to this information especially since it isn't my "dealerships" vehicle - but I can try!

I would try to escalate to the New Car Director or GM of your dealership. They should be sending you screenshots of the Porsche Tracking System for your reference.
 
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LukeManning

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Hi Luke

I would like clarification on the terms "Allocation, Order, Build, Delivery"
(If there is a link to the ordering process, kindly direct me)

I have heard from various Client Advisors statements such as...."I have an allocation for an April build" ... or "I have an allocation for an order" .... or "I should be seeing an allocation for a Cross Turismo in the third quarter for a build date of ...."

What is typical timeline between Allocation to Finalizing Order (i.e. option selection for the final "Build") to actual Build Date to actual Delivery (I'm sure it is quite variable, just looking for the middle of the bell shaped curve)

And one final question, is Atlanta PEC still running full steam for deliveries (despite Pandemic) - and, does Atlanta PEC delivery experience DELAY or SHORTEN the process from Allocation to Ordering to Build to Delivery??

Thanks!!!!

Certainly!

Allocation:

This is the slot provided (allocated) by Porsche for us to configure a vehicle. Porsche Corporate dictates how many slots that each dealership receives to build cars for our inventory. New allocations arrive every month and have to be ordered by the New Car Director/Manager or the GM of the Dealership. Allocations are utilized for building Client Order Vehicles (if a dealer has any), Stock Inventory Vehicles (that go on the lot), and Service Loaners (if a dealer has any). The number of allocations are usually based on how many vehicles that a dealer sold in the prior year. The more cars a dealership has sold, the more allocations they will receive (especially for specialty cars such as GT, Turbo, Turbo S, etc). Allocations are also based on business planning/demand for certain areas from Porsche. For example a NYC dealership might receive less allocations for per se Taycan in 2021 than a Texas or California dealer would in 2021.

Order:

This is what we refer to a vehicle as once a client has placed a specially commissioned order on a vehicle allocation slot that we have. The allocation slot changes to what is known as KF Status in our system, or Customer Order Vehicle in German. The order is sent to Porsche in Germany where they begin the production process.

Build:

This can also be referred to as the "Configuration" and is what the client has designed the car to be. All cars are configured/built online at Porsche.com and then the Porsche Code is entered into the dealership Sales and Vehicle Management system to be sent off to Porsche in Germany as an order demand. Eventually, the build gets locked in and changes to what is known as V250 Status where changes can no longer be made to the build. Until that point, changes may be made to color, options, design, etc of your specific vehicle build. After V250 it locks in and changes can no longer be made.

Delivery:

This is the expected date that Porsche tracking determines that the car should be able to be delivered to a client. They are usually fairly accurate about delivery timing, but sometimes the delivery date will change. It is a very complex process to order a vehicle and there are many moving parts. While Porsche does its best to give an estimated delivery date, this is not always the exact day that you'll take the vehicle home. I also remind folks that once the car arrives here at the dealership it is covered in many different protective plastics that must be removed, the car will have to go through a Pre Drive Inspection (PDI) and a Full Exterior and Interior Detail before it is ready to be sold, which usually takes at least 1-3 days.

In response to your other questions:

I have heard from various Client Advisors statements such as...."I have an allocation for an April build" ... This means you have an allocation for an April slot, which after inputting the build will give you a delivery timeframe, usually anywhere form 3-6 months out depending on the car.

or "I have an allocation for an order" .... You have an allocation slot to place an custom order (specifically commissioned car design) into.

or "I should be seeing an allocation for a Cross Turismo in the third quarter for a build date of ...." Meaning we should start receiving allocations to start building Taycan Cross Turismo in Q3 of 2021 with a build date around 3-6 months out from there.


What is typical timeline between Allocation to Finalizing Order (i.e. option selection for the final "Build") It really depends on the Allocation slot. For example, I currently have Allocations out until March. If you filled a March allocation slots now, you would have until March before the allocation gets submitted, and then a few weeks after that before it reaches V250 status. That being said, I also have allocations that lock in tomorrow for certain cars so it really just depends on what you're trying to accomplish.

to actual Build Date to actual Delivery (I'm sure it is quite variable, just looking for the middle of the bell shaped curve) Very variable. From the V250 timeframe to end of production usually takes around 1-1.5 months. After production completion, the car goes to Port Emden in Germany which usually takes around a week. Then it enters a cargo vessel bound for your country. Depending on where you live, let's take the US for example, this delivery process might take upwards of 1-2 months for the cargo vessel to arrive at a Port. From there the vehicle is transported from the Port to your dealership on Transport Trucks, which may take anywhere from 1-2 weeks depending on where you live again. All in all I'd say a typical order takes anywhere from 3-4 months, but some orders for some specialty cars can take anywhere from 4-6 months or more.



And one final question, is Atlanta PEC still running full steam for deliveries (despite Pandemic) - and, does Atlanta PEC delivery experience DELAY or SHORTEN the process from Allocation to Ordering to Build to Delivery?? Yes, they are still doing the Atlanta and Los Angeles PEC Deliveries despite the Pandemic. It is an additional $500 cost and the car will come into the PEC of your choosing. I do remind clients it is up to you to figure out how you're getting your vehicle home, whether you need to arrange that with the dealership prior or not is up to you. It definitely DELAYS the process slightly, especially if you factor in transporting/driving your car back to your home.


I hope this helped answer some questions! I'm sure I'm missing some things, but at least gives you a general overview of the ordering process.
 


chrisk

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Hi @LukeManning ,
I have a question according to settings.
I don't want to "auto-switch on of parking cameras" so I deselected the checkbox (see att).
The next day, when I switch on my car, the checkbox is selected again.
It seems the car doesn't store this setting while other settings are.
My car is MY2020.
Any ideas?

It's quite annoying when you pull up at the traffic lights and the cameras (and beeps) come on...

2021-01-12_11.33.35.jpg
I have the same issue. Even the ParkAssist volume will default to Regular every time I start the car.
 
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Guards Red Car

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Allocation:

This is the slot provided (allocated) by Porsche for us to configure a vehicle.........
........I hope this helped answer some questions!
Wow....Thank you so very much...This really is very helpful information which explains the behind the scenes process from conception to delivery!
 

festus_mcBitcoin

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I just received an order number for my forthcoming 2021 Taycan Turbo S. How do I track the order progress as some on this forum have done?

Googling it and reading some of the comments here, apparently there's some kind of 'track my dream' app that provides these details, but I don't see this app in the Apple app store. I did find an app called "My Porsche" but it doesn't offer any order tracking functionality as far as I can tell.

Best...
 


Ajes

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I just received an order number for my forthcoming 2021 Taycan Turbo S. How do I track the order progress as some on this forum have done?

Googling it and reading some of the comments here, apparently there's some kind of 'track my dream' app that provides these details, but I don't see this app in the Apple app store. I did find an app called "My Porsche" but it doesn't offer any order tracking functionality as far as I can tell.

Best...
More information here

https://www.taycanforum.com/forum/t...ng-service-email-received-for-my-taycan.3501/
 

Chuck J

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I think most of can agree that the Porsche Connect app is the worst app Porsche could conceive of. Are there any improvements coming? I actually think it should rate a negative score.

Chuck J
 

TAYC4S

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I think most of can agree that the Porsche Connect app is the worst app Porsche could conceive of. Are there any improvements coming? I actually think it should rate a negative score.

Chuck J
Whilst I don’t think the app is particularly functionally rich I actually have had zero problems with it since getting my car last year.

I can control/manage the charging with profile or timers; I can control the preheating/cooling; flash the lights etc etc.

As I mentioned, I would like richer functionality and speed but everything has worked for me - so I would not consider it the worst I have seen...
 

Jaydoc

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Whilst I don’t think the app is particularly functionally rich I actually have had zero problems with it since getting my car last year.

I can control/manage the charging with profile or timers; I can control the preheating/cooling; flash the lights etc etc.

As I mentioned, I would like richer functionality and speed but everything has worked for me - so I would not consider it the worst I have seen...
You are very lucky and very rare
 

Chuck J

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I think most of can agree that the Porsche Connect app is the worst app Porsche could conceive of. Are there any improvements coming? I actually think it should rate a negative score.

Chuck J
 
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LukeManning

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I think most of can agree that the Porsche Connect app is the worst app Porsche could conceive of. Are there any improvements coming? I actually think it should rate a negative score.

Chuck J
Chuck,

Porsche is working very hard at trying to improve app functionality with the Porsche Connect application.

I think the largest problem with the Porsche Connect application, at least here in the US, is that all the Servers for Porsche Connect are in Germany so every time you try to access your car the application has to ping a server in Germany.

We were told that servers for Porsche Connect would be going live in the US in 2021, just not exactly sure when (or where those servers might be located).
Sponsored

 
 




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