Brand New Taycan: Can't log into Porsche ID in vehicle

TurboBear

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Hi everyone,

Picked up my 2021 Taycan last night, have already put 80 miles on it and love it, except for this Porsche Connect mess.

I’ve searched and read through several threads of similar issues with seemingly no reliable solution. The specific issue I’m having is:

Settings > Set-up Assistant > Porsche ID login: Login button greyed out. When pressed, “Function not available”

I’ve ensured privacy mode is off. The vehicle is visible in “My Porsche” account on the web and most services are active. Though I noticed when I do have privacy mode enabled, it disables some services stating privacy mode is activated. So some communication must be happening.

I am able to log into the app, though the app claims “Remote access has been deactivated”.

“My Porsche” shows a service “In-car Wi-Fi Hotspot powered by Verizon” (this is important further down)


Here are my other observations:
  • PCM software version: MPR3_US_POG46_P3397. The PCM states a software update is available, but I can't install it because I can't log in.
  • SOS button above rear view: flashing red LED, when pressed, voice says “the emergency call cannot be made”
  • Online radio: “function not available”
  • Settings > Accounts > Add new account: “Account can currently not be added”
  • Data connection settings > Integrated SIM card status: AT&T, 3 of 5 bars (shouldn’t this be Verizon?)
  • At one point I *believe* I saw a message stating map data had been updated, but I was driving and I can’t be certain.
I called Porsche Connect customer support twice today. Once in the morning and was told she would “research it” and call me back in a few hours. I waited 6 hours before calling back. This time I worked with the rep for about 20 minutes doing the same troubleshooting steps as before. She put me on hold, and then transferred me to a PCNA number with a recording stating they were closed.

Any help to get this working would be appreciated. I'd prefer not to have to take it back to the dealer if possible but that may not be realistic.

Thank you!
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feye

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Mine took over a week and then one day suddenly it worked.
 
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TurboBear

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Mine took over a week and then one day suddenly it worked.
Thank you for responding. Same issue with greyed out login button? You checked a week later and had no problem logging in?

Just trying to clarify between the “invalid login” problem I’ve also seen.
 

struther

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Hi everyone,

Picked up my 2021 Taycan last night, have already put 80 miles on it and love it, except for this Porsche Connect mess.

I’ve searched and read through several threads of similar issues with seemingly no reliable solution. The specific issue I’m having is:

Settings > Set-up Assistant > Porsche ID login: Login button greyed out. When pressed, “Function not available”

I’ve ensured privacy mode is off. The vehicle is visible in “My Porsche” account on the web and most services are active. Though I noticed when I do have privacy mode enabled, it disables some services stating privacy mode is activated. So some communication must be happening.

I am able to log into the app, though the app claims “Remote access has been deactivated”.

“My Porsche” shows a service “In-car Wi-Fi Hotspot powered by Verizon” (this is important further down)


Here are my other observations:
  • PCM software version: MPR3_US_POG46_P3397. The PCM states a software update is available, but I can't install it because I can't log in.
  • SOS button above rear view: flashing red LED, when pressed, voice says “the emergency call cannot be made”
  • Online radio: “function not available”
  • Settings > Accounts > Add new account: “Account can currently not be added”
  • Data connection settings > Integrated SIM card status: AT&T, 3 of 5 bars (shouldn’t this be Verizon?)
  • At one point I *believe* I saw a message stating map data had been updated, but I was driving and I can’t be certain.
I called Porsche Connect customer support twice today. Once in the morning and was told she would “research it” and call me back in a few hours. I waited 6 hours before calling back. This time I worked with the rep for about 20 minutes doing the same troubleshooting steps as before. She put me on hold, and then transferred me to a PCNA number with a recording stating they were closed.

Any help to get this working would be appreciated. I'd prefer not to have to take it back to the dealer if possible but that may not be realistic.

Thank you!
I had the same issue on delivery day for my vehicle. The SOS light was red and login button greyed out. I didn’t end up taking it home that day. They couldn’t solve the issue so told me to pickup the car and enjoy it while they continued to work with PCNA. I got a call two days later that Porsche was able to push an update to the car. SOS light was green when I went to check on the car and I was able to login. I have no idea what they did, but it worked. Sorry I couldn’t be more helpful, but I did find the dealer helpful in getting this resolved. They seem to have more sway getting through to corporate.
 

Pivotaltrader

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Hi everyone,

Picked up my 2021 Taycan last night, have already put 80 miles on it and love it, except for this Porsche Connect mess.

I’ve searched and read through several threads of similar issues with seemingly no reliable solution. The specific issue I’m having is:

Settings > Set-up Assistant > Porsche ID login: Login button greyed out. When pressed, “Function not available”

I’ve ensured privacy mode is off. The vehicle is visible in “My Porsche” account on the web and most services are active. Though I noticed when I do have privacy mode enabled, it disables some services stating privacy mode is activated. So some communication must be happening.

I am able to log into the app, though the app claims “Remote access has been deactivated”.

“My Porsche” shows a service “In-car Wi-Fi Hotspot powered by Verizon” (this is important further down)


Here are my other observations:
  • PCM software version: MPR3_US_POG46_P3397. The PCM states a software update is available, but I can't install it because I can't log in.
  • SOS button above rear view: flashing red LED, when pressed, voice says “the emergency call cannot be made”
  • Online radio: “function not available”
  • Settings > Accounts > Add new account: “Account can currently not be added”
  • Data connection settings > Integrated SIM card status: AT&T, 3 of 5 bars (shouldn’t this be Verizon?)
  • At one point I *believe* I saw a message stating map data had been updated, but I was driving and I can’t be certain.
I called Porsche Connect customer support twice today. Once in the morning and was told she would “research it” and call me back in a few hours. I waited 6 hours before calling back. This time I worked with the rep for about 20 minutes doing the same troubleshooting steps as before. She put me on hold, and then transferred me to a PCNA number with a recording stating they were closed.

Any help to get this working would be appreciated. I'd prefer not to have to take it back to the dealer if possible but that may not be realistic.

Thank you!
I just picked up my TS and same deal... I am gonna take it in to the dealer if not resolved after its done with ppf and ceramic coating. The car is amazing. I will do a delivery video and pics once its all done.
 
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TurboBear

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Sorry I couldn’t be more helpful, but I did find the dealer helpful in getting this resolved. They seem to have more sway getting through to corporate.
Thanks for your response. I'm going to call the dealer this morning to see if they can get this pushed through with PCNA.

I just picked up my TS and same deal... I am gonna take it in to the dealer if not resolved after its done with ppf and ceramic coating. The car is amazing. I will do a delivery video and pics once its all done.
I'm dropping mine off for PPF and tint in a couple weeks! Can't wait!
 

NC_Taycan

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I don't recall which, but this symptom is either the gateway module or OTA module didn't get the final provisioning step when the car is released to you from the dealership. It may indeed be a matter of time.

Green vs. red/flashing emergency call light is one of the first diagnostic questions I was asked when I finally got someone from PCNA on the line last year when I had a similar (but not exact) problem. So clearly if the light isn't green there is some baseline level of communication and/or authentication that has failed, likely due to software settings or configuration (should happen over the air), possibly at hardware configuration level (quick trip to dealer), or less likely at a bad hardware level.
 

TomC

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I had the exact same issue. I knew from these forums to expect glitches, so found the thread that outlined this very issue, saw others saying that it just suddenly started working for them after X days and decided to try that. Next day I check the car and the issue was gone.
 
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TurboBear

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Update: dropped by the dealer this morning and they took it back for 2 hours. They told me that the issue is because it's connecting to AT&T and not Verizon. The solution is to disassemble the center console to disconnect a backup battery for the PCM that will allow a full and complete restart. This is ~5 hours of work.

I'm really unsure about doing major surgery to try and solve this problem. I think I will wait to see if it resolves itself.

Anyone have any other ideas or contacts at PCNA I could escalate to? There has to be someone on the back end somewhere who can push a button and fix this.
 
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TurboBear

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Update: Tried Porsche Connect customer service again today and I may have lucked out. Got a rep who seemed to understand exactly what the problem is. He asked me to take a photo of the login screen and email it to him. He then told me he will open a case and it should be fixed in about 5 business days. He stated it could only be fixed "on the back end." I mentioned the SOS button problem as well and he confirmed it is related.

I will update the thread again if this fixes the problem.
 
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TurboBear

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5 business days later, no resolution. Called Porsche, no material update on the ticket. Emailed my dealer to see if they can help escalate.
 

benver

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I recall I had the same issue when the sales rep helped me without luck to log in during the delivery of the Taycan.
I was sure the correct password was used.
Since I wanted to start driving the car :D, I said no worries, I will try at home.

And indeed later that day I could log in and all was good.
I think the answer is indeed a back-end server issue, the user needs to be registered by the dealer in a back-end system and/or that registration needs to be processed before being able to log.

So if it is not working after 1 working day, press the dealer to check the car VIN and owner email address are correct in the Porsche back-end server.

Also, I already had a myporsche/connect (https://connect-portal.porsche.com/) account before I got the car, maybe that also helped. Maybe it made it easier for the dealer to put the VIN of the car on my name?
 
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TurboBear

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No response from Dealer. I called PCNA on Friday, May 21 but there was no update on the ticket. The representative said she would send a note to the technician working on it asking them to give me a call with an update. No call yet, and no resolution.

My car went in this morning for PPF and tint so I'll try again when I get it back in about a week.
 
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TurboBear

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Called in this morning for an update and discovered that the ticket is assigned to a specialist who is no longer with the company and thus has languished untouched. Worked with the rep to get it re-routed and escalated (again) but as of now there is no resolution.

I can't help but feel some frustration as it's been over a month and these features haven't worked since day one. If anyone from PCNA is reading this, I would appreciate you reaching out to see if there's anything we can do to get this resolved as soon as possible. I'm open to all suggestions on a path forward.
 

mrcool1122

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I had the same problem from minute one. Dealer delivered to my home and the login button was grayed out. He had no solutions except that he would "look into it." And this was after they said they undertook the most recent software update at the service department before delivery. Very bizarre.
 
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