TurboBear
Well-Known Member
- Joined
- May 4, 2021
- Threads
- 1
- Messages
- 53
- Reaction score
- 33
- Location
- Mid-Atlantic
- Vehicles
- Taycan RWD
- Thread starter
- #16
After 2 months this is finally resolved.
I went out to the car yesterday morning to check and noticed that, while I was still unable to log in, the car was now connecting to Verizon instead of AT&T.
Excitedly, I called PCNA and got through to someone very helpful. She asked if the SOS light was blinking red (it was, and has been since I bought the car). She then stated this was a good thing and the last step would be to escalate the case once more for that issue because it's related. Then everything will work.
True to her word, this morning I was able to log in, download all updates, app is working, SOS light is solid green, etc. All seems well, finally.
Sounds like the solution, depending on your patience level, is to stay on top of PCNA until they fix it. The rep stated it was a known and common issue.
I went out to the car yesterday morning to check and noticed that, while I was still unable to log in, the car was now connecting to Verizon instead of AT&T.
Excitedly, I called PCNA and got through to someone very helpful. She asked if the SOS light was blinking red (it was, and has been since I bought the car). She then stated this was a good thing and the last step would be to escalate the case once more for that issue because it's related. Then everything will work.
True to her word, this morning I was able to log in, download all updates, app is working, SOS light is solid green, etc. All seems well, finally.
Sounds like the solution, depending on your patience level, is to stay on top of PCNA until they fix it. The rep stated it was a known and common issue.
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