thedoctor
Well-Known Member
- Joined
- Mar 23, 2021
- Threads
- 9
- Messages
- 76
- Reaction score
- 110
- Location
- Vernon Hills
- Vehicles
- Taycan Turbo
- Thread starter
- #1
I had the dreaded dead 12 volt battery issue at about 300 miles of ownership. They had to tow the car in. Apparently there is a console battery that needed replacement when the car bricked. A few weeks after getting the car back, I had someone sit in the back seat for the first time. They noticed the rear screen was cracked. It still had the protective plastic on it and has never been touched. So I spoke to my service advisor and asked if changing the console battery involves doing something with the screen. He said they needed to remove the console to change the battery and once he got the car back for the update he would look into ordering a new one. Well, they have my Taycan now and he contacted me saying that the tech looked at it and the screen is broken in 3 places so warranty will not cover it and that it's $2000. He said if one of his techs broke it while changing the battery then they would have said something. Excuse me? No one has ever sat back there. Do they think I have a child that was sitting back there and kicked the screen? Did i have a roll over accident and a loose laptop from the trunk penetrated the back seat and slammed against the screen? WTF!?! I tried to hold my shit together talking to him. I said hey sometimes things happen and they broke it while removing the console and they just didn't notice. I told him things happen despite the best medical care in my field, so I understand that shit happens, but they need to fix this problem. He's going to talk to his manager to see what they can do. This is just common sense. What's the likelihood of me breaking this screen at 300 miles of ownership when no one has sat back there and with me not storing anything on the back seat vs. it being broken after me getting it back from them with him admitting they had to remove the console? If they still come to the same conclusion I don't know what my next move is going to be.
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