Can only sign in as “guest” - my name is grayed out

mc9er

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Hi everyone, as the title states… Got in my car this morning and had the option to sign in as a guest or create a new account. When I select switch user, I can see my name (profile) but it is grayed out and I can’t clicknitThink this may go away on its own?

When I log into my “MyPorsche” account online everything shows as activated / fine.

Some photos included herein for example. Anyone else ever experience this?

Porsche Taycan Can only sign in as “guest” - my name is grayed out 29AF3F8B-80A4-4699-9323-F56F92873C5A


Porsche Taycan Can only sign in as “guest” - my name is grayed out EADCEF40-F08E-4B5F-9819-3916D491DA3C
 
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mc9er

mc9er

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Hi everyone, as the title states… Got in my car this morning and had the option to sign in as a guest or create a new account. When I select switch user, I can see my name (profile) but it is grayed out and I can’t clicknitThink this may go away on its own?

When I log into my “MyPorsche” account online everything shows as activated / fine.

Some photos included herein for example. Anyone else ever experience this?

29AF3F8B-80A4-4699-9323-F56F92873C5A.jpeg


EADCEF40-F08E-4B5F-9819-3916D491DA3C.jpeg
The picture makes it look like my name is not grayed out… But I can assure you it is!
 

Scandinavian

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Hi everyone, as the title states… Got in my car this morning and had the option to sign in as a guest or create a new account. When I select switch user, I can see my name (profile) but it is grayed out and I can’t clicknitThink this may go away on its own?
It looks like you have had it all working before? Have you checked that the car really has a good LTE connection? Wht happens if you park the car with good LTE connection and leave it for some 15 minutes locked. And then open it and try again?
 
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mc9er

mc9er

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It looks like you have had it all working before? Have you checked that the car really has a good LTE connection? Wht happens if you park the car with good LTE connection and leave it for some 15 minutes locked. And then open it and try again?
Great LTE connected. Have parked in the same spot every night since April of 2021 when I got it… no issues until today. Might just be a glitch
 


NC_Taycan

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Check the odometer reading in your car and check what the Porsche website says. If the two don't match, you may have a failed telematics connection (which can be caused by either an OTA module failure or PCM communications module failure). Both will lead to this symptom.
 
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I had the same problem and it also recovered by waiting. Directly following the (also in forum discussed) problem that range mode stuck at max. 90 km/h. This recovered another three days later. Hoping for update that fixes this software issues.
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