Charging issue at Electrify America location - session would abruptly stop after a minute or two

[thecoloradokid]

I’m glad it worked. I’ve had constant issues getting various chargers to work. I keep getting a ‘vehicle_proxcan_error’ on the charging screen after initiating a charge. Charging only lasts a few seconds. When you say you reset the Porsche App, what exactly did you do? Thx.

Do you have a '21 Taycan? if so, then you don't need to charge via the app at the Electrify American locations - it should be plug and charge.

Last year, when I was having the issue with the app, I reset the app by deleting it, and then reloading. I made sure that all the defaults were set at default, and deleted all charging profiles in the car, and the app.

Is the error message appearing on the EA charger? if so, try a different one, or call EA for help. their service is usually pretty good.

Thanks,

Paul

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[SeanY]

I’m glad it worked. I’ve had constant issues getting various chargers to work. I keep getting a ‘vehicle_proxcan_error’ on the charging screen after initiating a charge. Charging only lasts a few seconds. When you say you reset the Porsche App, what exactly did you do? Thx.

I think it's Porsche's fault. I have the same error message, and my Charing NA app shows an error for 'my vehicle', saying there's a back-end issue in the Porsche server or so. I can trigger charing by the app after turning off plug and charge option in the car.

 

[submatrix]

I think it's Porsche's fault. I have the same error message, and my Charing NA app shows an error for 'my vehicle', saying there's a back-end issue in the Porsche server or so. I can trigger charing by the app after turning off plug and charge option in the car.

Same exact thing here. I've gotten that PROXCAN error when trying to use Plug & Charge. Charging NA app shows backend server error in My Vehicles. If I turn off Plug & Charge and manually initiate from Charging NA app, I can charge.

 

[Rkvet27]

Do you have a '21 Taycan? if so, then you don't need to charge via the app at the Electrify American locations - it should be plug and charge.

Last year, when I was having the issue with the app, I reset the app by deleting it, and then reloading. I made sure that all the defaults were set at default, and deleted all charging profiles in the car, and the app.

Is the error message appearing on the EA charger? if so, try a different one, or call EA for help. their service is usually pretty good.

Thanks,

Paul

This is great advice. I have a ‘21 4s with extended battery. It seems that this configuration is affected the most. I also don’t have any option to disengage the direct charging from the PCM in the car directly due to this configuration. I did follow your advice of reinstalling the Porsche Connect App and not changing any settings. It worked this am but let’s see. Will keep you posted. ?

 

[Rkvet27]

Same exact thing here. I've gotten that PROXCAN error when trying to use Plug & Charge. Charging NA app shows backend server error in My Vehicles. If I turn off Plug & Charge and manually initiate from Charging NA app, I can charge.

Do you have a 21 4s with extended battery? If so where do you turn off plug and charge? Thx.

 

[submatrix]

Do you have a 21 4s with extended battery? If so where do you turn off plug and charge? Thx.

I have a 21 RWD with extended battery. Here is how you enable/disable Plug & Charge:

 

[W1NGE]

The car may have an existing profile that limits charging to 60%. I would try deleting the profile(s). Did you try Direct Charging? Please keep us posted.

Direct Charging is only relevant to AC charging (not DC) and overrides profiles and timers you may have. So not the reason.

 

[Rkvet27]

I have a 21 RWD with extended battery. Here is how you enable/disable Plug & Charge:

Found it! Thx for showing me what numerous Porsche employees couldn’t. Will keep you posted. Hope this works.

 

[Rkvet27]

Found it! Thx for showing me what numerous Porsche employees couldn’t. Will keep you posted. Hope this works.

So far so good. Work two days in a row now. All I do now is initiate a charge session through the Electrify America charge App.

 

[ampitup]

I wanted to follow up to share that I was able to connect to EA chargers, and successfully charge. I went to a different charger location - a 150kw EA charger not far from my house. Before I went, I reset the Charging NA app to ensure that there was nothing being communicated from the App to EA to limit charging on my car. I have a couple of pictures in case anyone is interested.

It looks like you have a 2021 model. Why aren't you using the plug and charge option in the PCM and eliminate the need to use Apps?