n2diving
Member
- First Name
- Mark
- Joined
- Aug 29, 2022
- Threads
- 3
- Messages
- 16
- Reaction score
- 10
- Location
- Deerfield Beach, FL
- Vehicles
- 2022 Taycan 4S
- Thread starter
- #1
So I'm driving home in my 2022 Taycan 4s, it has about 3500 miles on it, and this appears on the console... close to home so continued driving, and a couple of days later then drove it to the dealership.
No one at Porsche NA HQ seemed to know what it ment, "take it to your dealer". Dealer says they don't know what it means either. Me:"Is my car drivable?", A:"We don't know, but we wouldn't recommend it.", Me:"What would the 'adjustment' be?" A:"We don't know, never seen that message."
Service writer suggests "We've seen a lot of weird stuff resolved with a firmware update, and there is a big new one recently available, I suggest we do that and see if that fixes it." Me: "Ok, how long does that take?" A:"7 to 10 hours, if it takes the first time. But we are backed up, so can't get to it for a week if you don't want a loaner." Me: "Ok, I have an 15 year old beater Toyota for hauling gear to and from dive boats." Leave the car with the dealership.
Two weeks later I call and ask WFT, I'm informed the firmware update is done, doesn't fix the problem. Issue is now identified as an issue with something the service writer calls an "e-motor gear selector". Apparently a small mechanical device with a little electrical motor itself, the service writer does not know any more than that. The dealer doesn't have one, and apparently neither does Porsche - at least not close. Bottom line, it's "On order" but there is "No ETA at this time."
Going on third week without my Taycan. Does the collective wisdom found in this forum know what this item is and what it does. Is there reason to believe the service writer at the dealer is being honest in what he has told me?
Should I escalate to Porsche itself, if so any suggestions on how to proceed?
No one at Porsche NA HQ seemed to know what it ment, "take it to your dealer". Dealer says they don't know what it means either. Me:"Is my car drivable?", A:"We don't know, but we wouldn't recommend it.", Me:"What would the 'adjustment' be?" A:"We don't know, never seen that message."
Service writer suggests "We've seen a lot of weird stuff resolved with a firmware update, and there is a big new one recently available, I suggest we do that and see if that fixes it." Me: "Ok, how long does that take?" A:"7 to 10 hours, if it takes the first time. But we are backed up, so can't get to it for a week if you don't want a loaner." Me: "Ok, I have an 15 year old beater Toyota for hauling gear to and from dive boats." Leave the car with the dealership.
Two weeks later I call and ask WFT, I'm informed the firmware update is done, doesn't fix the problem. Issue is now identified as an issue with something the service writer calls an "e-motor gear selector". Apparently a small mechanical device with a little electrical motor itself, the service writer does not know any more than that. The dealer doesn't have one, and apparently neither does Porsche - at least not close. Bottom line, it's "On order" but there is "No ETA at this time."
Going on third week without my Taycan. Does the collective wisdom found in this forum know what this item is and what it does. Is there reason to believe the service writer at the dealer is being honest in what he has told me?
Should I escalate to Porsche itself, if so any suggestions on how to proceed?
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