daveo4EV
Well-Known Member
- First Name
- David
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Porsche blaming the victim - they still don't think they have a design problem…the problem according to is _NOT_ their crappy 10 AWG power supply cable - but rather my "poor" household wiring…
This notice applies to your vehicle: WP1AH2AYXMDXXXXX
Dear [name],
This is a reminder that Porsche is conducting a campaign to adjust the current setting on your Porsche Mobile Charger to 50%, affix a new warning label, and provide a new Owner’s Manual Supplement. The attached Q & A document aims to answer the most common questions you may have as an owner of a Porsche Taycan or Plug-In Hybrid Electric Vehicle (PHEV). There is also a link at the end of this email where you can download an electronic copy of the Owner’s Manual Supplement.
What is the issue?
There is no defect in your vehicle or the mobile charger. However, Porsche is aware that due to electrical wiring system limitations in some households, high temperatures can occur in the outlet (receptacle) when charging your vehicle, sometimes resulting in heat damage to the electrical outlet and plug.
What will Porsche do?
While your residence may not be affected, out of abundance of caution, and to help prevent this from occurring, Porsche is setting the current setting on your Porsche Mobile Charger to 50% as a one-time operation. This free operation also includes a new warning label and an Owner’s Manual Supplement.
Why did you make this change?
We made the setting change out of abundance of caution, and to help prevent electrical outlet heat damage.
Is there something wrong with my vehicle?
NO. There is nothing wrong with your Porsche Taycan or PHEV. The campaign is to help prevent damage to a household electrical system that, in some cases, may be inadequate.
Is there something wrong with my Mobile Charger?
NO. There is nothing wrong with your Porsche Mobile Charger. The campaign is to help prevent damage to household electrical system that, in some cases, may be inadequate.
Can I go back to charging at 100%?
YES. You can choose to charge at 100%. However, we recommend the electrical outlet you use to charge your Porsche is inspected by an electrician.
Do I need to charge my vehicle using a 220-volt outlet?
YES. Porsche highly recommends charging from a 220-volt outlet. This is the industry norm for EVs.
What charging outlet/receptacle do you recommend?
An industrial grade receptacle from Hubbell, e.g. HBL9450A = NEMA 14-50 Receptacle (4-prong) *or* Hubbell HBL9367 = NEMA 6-50 Receptacle (3-prong).
Why does my Mobile Charger Connect default to 50% even after I adjust it back to 100%?
If your charger goes into “Sleep Mode” or if you unplug it, then it will default to 50%. If you deactivate sleep mode and leave your charger plugged in, then it will remain at 100%. We are working on a further software update that will allow the charger to stay at your chosen setting after going to sleep and after unplugging it.
What should you do?
If you have not done so already, please have an electrician inspect the electrical outlet you use to charge your Porsche to make sure it is of sufficient quality. Porsche recommends installing a Hubbell 220-volt receptacle to charge your vehicle.
Porsche does not recommend using 110–volt outlets to regularly charge your vehicle. This is the industry norm for EVs.
If your household electrical system is of sufficient quality, you can change your Porsche Mobile Charger current setting to 100%.
Please contact your local Porsche dealer as soon as possible to schedule an appointment to have your vehicle’s mobile charger updated at NO CHARGE TO YOU.
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