"Free HV Heater Replacement for Your Taycan Now Available at your Porsche Center"

[Jonathan S.]

Can I reasonably expect that this will be done in a single day?
The nearest dealer is an hour away, so I don't want to have to return another day.

Porsche is committed to customer satisfaction and has decided to replace the High Voltage Battery Heater (HV Heater) in certain Taycan vehicles, including yours. The replacement HV heater for your Taycan is now available at your Porsche Center and we urge you to make an appointment to have this FREE service performed as soon as possible.

What is the issue?
Porsche is aware of instances of HV Heater system malfunctioning on certain Taycan vehicles, which typically manifests during winter months and affects cabin heating and, in some instances, windshield defrosting. This typically occurs in colder regions when the HV Heater is in frequent use.

What will Porsche Do?
To help prevent this issue from occurring, your Porsche Center is ready to install an improved HV Heater in your Taycan. This will be done at NO CHARGE TO YOU.

What should you do?
Please contact your local Porsche Center as soon as possible to schedule a time to have the new HV Heater installed at NO CHARGE TO YOU. Your Porsche Center can provide alternate transportation if necessary.

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[TaycanCook]

Do you have the campaign number?

 

[Jonathan S.]

I do not have a campaign number.
The email includes my name and VIN, but nothing else of substance besides what I quoted.

 

[TaycanCook]

What month/year was it produced? Mine is a 2/22 build, no replacement notification yet.

 

[Tooney]

Can I reasonably expect that this will be done in a single day?
The nearest dealer is an hour away, so I don't want to have to return another day.

About 6 hours per old TSB:

 

[Jonathan S.]

Thanks for the hours estimate, good to know!
Although that estimate is for cabin heater. Seems like my fix is for a separate HV battery heater?

Hoffman Porsche (East Hartford CT) is booking out quite far -- earliest appointment was Nov 9, but not until the afternoon.
So I booked Nov 10 for 7:30am. No traffic then of course (not that traffic is ever all that bad around here on I-91), and will give them plenty of time to get it done while I'm down there (working away on my laptop, along with mixing in posts at this forum, hah).

Build date, I don't see any easy way to find that?
My VIN is WP0BA2Y19NSA67077 but I don't see the build date on VIN decoders.
The window sticker that I generated at Porsche.com has a stamp of December 7, 2021 superimposed on the top, so perhaps that's the build date?

 

[Tooney]

Thanks for the hours estimate, good to know!
Although that estimate is for cabin heater. Seems like my fix is for a separate HV battery heater?

 

[WasserGKuehlt]

Thanks for the hours estimate, good to know!
Although that estimate is for cabin heater. Seems like my fix is for a separate HV battery heater?

It's the same.

Build date, I don't see any easy way to find that?
My VIN is [redacted] but I don't see the build date on VIN decoders.
The window sticker that I generated at Porsche.com has a stamp of December 7, 2021 superimposed on the top, so perhaps that's the build date?

Best not to share your VIN so broadly..
There will be a metal plate affixed to the door jamb with the month and year of manufacture. Otherwise the original "track your dream" report (not sure if that'd be accessible to anyone other than the original owner) would have the most detailed information. (In my Porsche portal, I can see it under "View story of production".)

 

[Jonathan S.]

Whoops, silly me -- I was so focused on getting down low to the garage floor to see the sticker with the tire pressures that I missed the sticker higher up: September 2021.

So my required fix is just the same heater as this infamous one:
https://www.taycanforum.com/forum/threads/heater-broken-my-turn.13788/
The email's emphasis on the battery made me think it was something different.
Oh well, best to get it replaced ahead of failure, and also (I hope) in the same day.

 

[Tooney]

Ensure you get the upgraded/newer heater, not the previous one. Heater on my 22 failed in November 22 and was replaced with an identical one. Mine is likelly to fail again.

 

[andix]

1. mine was replaced in one day (in Germany)
2. yes, it will fail again at some point. The supplier parts HV v10 and v11 have flaws. Porsche is testing alternatives…

 

[Noan]

Mine was done last weekend. Picked up and done in one day.

 

[Jonathan S.]

1. mine was replaced in one day (in Germany)
2. yes, it will fail again at some point. The supplier parts HV v10 and v11 have flaws. Porsche is testing alternatives…

1. Yay!
2. So Porsche is preemptively replacing a heater that is perfectly fine at the moment yet potentially prone to failure with another heater that is potentially prone to the same failure? (I suppose that's better than the EA approach, which is to install chargers that are prone to failure, often immediately upon installation, and then upon the failure ... hey, whatever, that's you're problem, not their problem, and if anything perhaps saves them money from having to give up away kWh to EV chargers while paying the local utility!)

 

[Boss Hogg]

I was told they are now replacing heaters on a priority basis, based on info gathered OTA from each car.

 

[fullmetalbaal]

Took them longer than a day when they fixed my car.
At ~6hrs as per the previously linked doc, seems like you have a decent chance of it fitting it in a day, but also any surprises or scheduling issues and you're looking at it spilling into the next day.

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