How to operate Electrify America free charging

[Tooney]

Thanks! Its active and plug & charge is selected. They had me on a conference call and said it had to be a server error that wasn’t recognizing the Porsche plan as payment.

Couple of tips I have read either here or on youtube:
When you plug the cable into the car, hold the EA plug on your Taycan charge port so it doesn't droop during EA's "connecting to the vehicle", "payment processing", and "initiating charging" phases. Report for some EVs is that if the initial wired connections between charging plug and vehicle are intermittent or loose at the start, the session will not succeed.

If the issue is that you get "payment declined" message, or any other cannot start the session, try the other cable on same station, if the station has 2 cables. Sometimes just one cable is the problem.

If the above and/or switching charging stations do not work, deactivate plug and charge in the PCM and see if you can start the session with MyPorsche app.

If you cannot get either plug and charge or MyPorsche app to charge, see if you can use a credit card to pay for charging. (You must deactivate plug and charge to test this.) If the car charges with credit card as payment, then the problem is on Porsche's end.

Just curious. Are you the first owner of your Taycan, or was it originally owned by someone else?

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[Viola]

Couple of tips I have read either here or on youtube:
When you plug the cable into the car, hold the EA plug on your Taycan charge port so it doesn't droop during EA's "connecting to the vehicle", "payment processing", and "initiating charging" phases. Report for some EVs is that if the initial wired connections between charging plug and vehicle are intermittent or loose at the start, the session will not succeed.

If the issue is that you get "payment declined" message, or any other cannot start the session, try the other cable on same station, if the station has 2 cables. Sometimes just one cable is the problem.

If the above and/or switching charging stations do not work, deactivate plug and charge in the PCM and see if you can start the session with MyPorsche app.

If you cannot get either plug and charge or MyPorsche app to charge, see if you can use a credit card to pay for charging. (You must deactivate plug and charge to test this.) If the car charges with credit card as payment, then the problem is on Porsche's end.

Just curious. Are you the first owner of your Taycan, or was it originally owned by someone else?

Great tips!! I really appreciate it. Hopefully it will start operating as it is supposed to so I don’t have to problem solve every time…or at least until the electrician can get to my house.

it will charge with card payment. Porsche was pointing fingers to EA.

I am the second owner. We had an allocation for a GTS but as soon as we submitted the build, Porsche pulled PTS, Burmester and variable sunroof so we pulled the order. Do you think that has to do with the issue? I’ve only had her about 10 days.

 

[Tooney]

Great tips!! I really appreciate it. Hopefully it will start operating as it is supposed to so I don’t have to problem solve every time…or at least until the electrician can get to my house.

it will charge with card payment. Porsche was pointing fingers to EA.

I am the second owner. We had an allocation for a GTS but as soon as we submitted the build, Porsche pulled PTS, Burmester and variable sunroof so we pulled the order. Do you think that has to do with the issue? I’ve only had her about 10 days.

If your Taycan is properly registered with your Porsche ID, you should be able to:
- use your Porsche ID to have your own account in the PCM
- be able to access the Taycan in the MyPorsche app and MyPorsche website on your laptop (and see SOC of car and other details about the car such as doors locked, etc.)
- see a green light above the rear-view mirror indicating that the car's SOS call function is working properly
- in the upper right portion of the PCM see the "LTE" symbol, indicating that the car has a good datacomm link with Porsche servers - and the internet.

All of the above should be the case when an owner picks up the Taycan from the dealer.
In addition you should see in MyPorsche that Porsche Charging Service is enabled and active for your car.

If you have been unsuccessful in charging at multiple EA sites and multiple EA charging stations with plug and charge and MyPorsche app, and you can charge at an EA site with a credit card, then it is likely that Porsche NA has not properly linked your Porsche Charging Service credentials with your Taycan. Porsche NA needs to fix this. EA cannot fix it. You should let Porsche know that you are not the first owner of the car. The problem is that Porsche NA customer service (1 800 Porsche) is not responsive to calls from owners. Not responsive means the person who takes the call has little ability to help directly, has to contact "second level support", etc. and does not proactively call back. It's up to the customer to followup.

If that is the case, you may have better luck with Porsche NA by getting your Porsche dealer to escalate the problem with Porsche NA. The dealer can't link the charging service credentials, but he can escalate resolution of the problem with Porsche NA.

 

[Viola]

Ahhhh

My first attempt to plug & charge worked today! This is a huge accomplishment for me and I appreciate everyone who submitted tips and tricks!!!

 

[Toodal00]

Thanks! Its active and plug & charge is selected. They had me on a conference call and said it had to be a server error that wasn’t recognizing the Porsche plan as payment.

im still having this issue, has yours been fixed?

 

[Viola]

im still having this issue, has yours been fixed?

I have been charging at home now. It got fixed but still kind of hit or miss.When I have to use it, I just go ahead and call EA and they end up pushing the authorization to the station.

 

[wlin]

It used to be plug-and-play (less than 2 weeks ago - 1/05/2024 at one of the EA chargers I visited) but now changed to where you have to activate it on My Porsche App. I ended up paying for a few sessions bc I didn’t have time to figure it out at first.

Quite a hassle in the beginning but once you go through the process it’s not too bad. Posting a few pics of to help fellow Taycan owners resolve some frustration I experienced:

1) Go to My Porsche App and click on a Charging Station (The actual Charger Address, NOT the actual “Send to Vehicle” red button)

2) Click on the Charger you are plugged into (I would get to this step before actually plugging in the charger so it does not “time out” - then you have to unplug the charger and replug)

3) Click the charger your Taycan is plugged into

4) It should show “Start Charging.” Tap the red button.

5) It should activate the “Taycan Inclusive Plan” on the EA screen

6) It should show “Stop Charging” when you go back to My Porsche App

Then viola! Charing your Taycan. Just be sure to move after 30min.

Hope this helps!