Issues after software update how to fix

Scotty

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Update: forum members were able to explain how to fix all the issues after update. Spoke with porsche shop mgr who called me and explained to him what forum members posted. He said some members have more info than what he is receiving I asked him does his technicians have a checklist after doing update to ensure everything works? He said no but that was a good idea. Lol seems some dealers really need a lot more training from Porsche

After receiving the 15 hr software update 2 malfunctions
1. courtesy opening for trunk and hood no longer work
2. driver side seat memory position no longer positions seat after starting car
Dealer told me they will inquire with Germany to see what can be done
Dealer told me they are seeing other owners with some issues after update with most common problem with gps / navigation
Anyone know how courtesy opening works? I do not see any sensors for opening trunk by moving foot or hand movement re hood
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SwissTaycan

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I just picked up my MY21 after the software update a few hours ago and I lost some setting that I simply need to re-program. I lost all of my timers (I had two for Mo-Fr and another Sa-Su), but had 6 new ones all at 0:00. My garage doors and their locations were still present and working.

I have yet to see if my frunk/trunk is a check the box setting I lost and need to re-program.

You are implying a bigger problem in that they can not be re-programmed?
 

Dee

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After receiving the 15 hr software update 2 malfunctions
1. courtesy opening for trunk and hood no longer work
2. driver side seat memory position no longer positions seat after starting car
Dealer told me they will inquire with Germany to see what can be done
Dealer told me they are seeing other owners with some issues after update with most common problem with gps / navigation
Anyone know how courtesy opening works? I do not see any sensors for opening trunk by moving foot or hand movement re hood
1. Is comfort access active?
Did you go through your settings?
You can deselect trunk opening (for car wash).
2. That's also a setting, go find it.

First you have to tell us what you already did before calling it a "malfunction".
There are so many modules updated and they have many settings too.
Or is the dealer the one that informed you about the "malfunctions"?
 
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Scotty

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I just picked up my MY21 after the software update a few hours ago and I lost some setting that I simply need to re-program. I lost all of my timers (I had two for Mo-Fr and another Sa-Su), but had 6 new ones all at 0:00. My garage doors and their locations were still present and working.

I have yet to see if my frunk/trunk is a check the box setting I lost and need to re-program.

You are implying a bigger problem in that they can not be re-programmed?
I do not see any setting for the courtesy opening so at this point i cannot resolve the issue,appears tb software related. Re memory seat, that i do control however it is not working correctly. When i unlock the car the seat does not return to memory position( memory triggered by FOB)I have to push setting 1 for seat to correctly position. I have seen a couple of other posts with same issues
 
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Scotty

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Thanks guys for helping me. It turns out the comfort access options were checked. I unchecked them them rechecked, turned car off and now it works. I did take car to dealer and theyntold me it was a malfunction. Forum seems smarter the my dealer
 

kort

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After receiving the 15 hr software update 2 malfunctions
1. courtesy opening for trunk and hood no longer work
2. driver side seat memory position no longer positions seat after starting car
Dealer told me they will inquire with Germany to see what can be done
Dealer told me they are seeing other owners with some issues after update with most common problem with gps / navigation
Anyone know how courtesy opening works? I do not see any sensors for opening trunk by moving foot or hand movement re hood
the courtesy opening was no working well prior to the update for me, I kind of gave up on it, I haven't had any other notable issues, 2021 4s
this forum is a far better source for info than the dealerships. the salesmen really don't have too much experience with the car and the techs seem to lack deep training
 

ejcintr

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the courtesy opening was no working well prior to the update for me, I kind of gave up on it, I haven't had any other notable issues, 2021 4s
this forum is a far better source for info than the dealerships. the salesmen really don't have too much experience with the car and the techs seem to lack deep training
I have the same issue with the courtesy opening and the passenger side mirror not 'dipping down' when reversing... be interested if anyone finds a resolution.. I have asked my service provider if these are known issues and if they are going to address..
 

W1NGE

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I have the same issue with the courtesy opening and the passenger side mirror not 'dipping down' when reversing... be interested if anyone finds a resolution.. I have asked my service provider if these are known issues and if they are going to address..
See @Dee's post above to check / uncheck / recheck your comfort settings.

Adjust the door mirror to the kerb dipped setting when in reverse gear and also check the comfort setting has been enabled. Put the car in neutral and wait for the mirror to level. Should be fine after that.
 
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Dee

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I have the same issue with the courtesy opening and the passenger side mirror not 'dipping down' when reversing... be interested if anyone finds a resolution.. I have asked my service provider if these are known issues and if they are going to address..
Did you try to switch it off, store it (by pressing the memory button in the door) then on again?
 

ejcintr

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See @Dee's post above to check / uncheck / recheck your comfort settings.

Adjust the door mirror to the kerb dipped setting when in reverse gear and also check the comfort setting has been enabled. Put the car in neutral and wait for the mirror to level. Should be fine after that.
ok will try that.. thanks....
 
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