Levee
Member
- First Name
- Alan
- Joined
- May 23, 2021
- Threads
- 2
- Messages
- 22
- Reaction score
- 40
- Location
- United Kingdom
- Vehicles
- Audi A5
- Thread starter
- #1
The beginning of the nightmare happened nearly a fortnight ago, my poor Taycan (I'm still very much heartbroken) slid out on a corner and hit a kerb on the front wheel. The tie rod to the wheel was buckled by the impact. The rear offside wheel made a much smaller impact with the kerb and was a bit scuffed. No other damage was visible. The AA picked up my Taycan (more heartbreak) and whisked it off to Porsche Hatfield. I then went on a planned holiday with some friends.
I spoke to Porsche Hatfield before I went on holiday and they said they'd get back to me within 5 working days. 5 days later they called me saying the chassis was damaged! In complete disbelief I then spoke to someone else who said the car had not moved at all and they had been unable to inspect it other than from where it was parked so I don't know how they were able to say the chassis had been damaged. However they then told me the wheel arm was broken - again with no inspection. The AA and myself saw nothing wrong with the wheel arm at the time of the accident, I even have a photo of it, it was only a buckled tie rod that was visibly dmaaged after we got the wheel off. Porsche then cited multiple other things that could be broken - I doubt they realise how much anxiety and disbelief they were causing me. I fully appreciate there is no guarantee there is no other damage, but being told every single thing that could be wrong with it with no actual inspection is just not at all helpful. Finally they confirmed they were going to get their approved bodyshop to pick it up and check it over within 3 days, honestly I was very much relieved at this point that it would be leaving Porsche Hatfield and I could talk to someone who would actually inspect the car before jumping to every conclusion under the Sun.
So fast forward to today, I've got back from my holiday and out of curiosity (and mild suspicion) I drove over to Porsche Hatfield... yes my poor Taycan is still parked exactly where the AA left it nearly 2 weeks later. It's absolutely hopeless, nothing has happened at all.
Has anyone had any experience with these approved bodyshops? I am wondering whether to find a bodyshop myself and get them to pick it up before Porsche Hatfield can infuriate me any further.
I spoke to Porsche Hatfield before I went on holiday and they said they'd get back to me within 5 working days. 5 days later they called me saying the chassis was damaged! In complete disbelief I then spoke to someone else who said the car had not moved at all and they had been unable to inspect it other than from where it was parked so I don't know how they were able to say the chassis had been damaged. However they then told me the wheel arm was broken - again with no inspection. The AA and myself saw nothing wrong with the wheel arm at the time of the accident, I even have a photo of it, it was only a buckled tie rod that was visibly dmaaged after we got the wheel off. Porsche then cited multiple other things that could be broken - I doubt they realise how much anxiety and disbelief they were causing me. I fully appreciate there is no guarantee there is no other damage, but being told every single thing that could be wrong with it with no actual inspection is just not at all helpful. Finally they confirmed they were going to get their approved bodyshop to pick it up and check it over within 3 days, honestly I was very much relieved at this point that it would be leaving Porsche Hatfield and I could talk to someone who would actually inspect the car before jumping to every conclusion under the Sun.
So fast forward to today, I've got back from my holiday and out of curiosity (and mild suspicion) I drove over to Porsche Hatfield... yes my poor Taycan is still parked exactly where the AA left it nearly 2 weeks later. It's absolutely hopeless, nothing has happened at all.
Has anyone had any experience with these approved bodyshops? I am wondering whether to find a bodyshop myself and get them to pick it up before Porsche Hatfield can infuriate me any further.
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