KensingtonPark
Well-Known Member
- Joined
- Jul 1, 2019
- Threads
- 21
- Messages
- 870
- Reaction score
- 685
- Location
- New York, NY
- Vehicles
- 2020 Porsche Taycan 4S; 2023 Audi eTron S Sportbck
- Thread starter
- #1
OK, so I have posted scattered details in a handful of threads.
My car went in to address a warning that I was receiving upon startup ("Emergency SOS Failure - Service Needed"). Took the car to the shop, and they identified that they needed a new part, which I believe is called either the OTA module or the control module (it would take a few weeks). That only took a few hours to identify, so I took the car back. When the part arrived, I took the car back in (on January 19). They estimated that I would have the car back that evening. They told me the next day, however, that they were having trouble getting the module to communicate/provision. This would take additional time. Every couple of days I receive updates on what they have tried, and what they are doing to try to get the thing to provision. But it is not working.
It has now been over 30 days and counting. I love the car, but it's of little use to me sitting in a dealer's service garage. So, I solicit advice from this reliable group of owners. Do I:
My car went in to address a warning that I was receiving upon startup ("Emergency SOS Failure - Service Needed"). Took the car to the shop, and they identified that they needed a new part, which I believe is called either the OTA module or the control module (it would take a few weeks). That only took a few hours to identify, so I took the car back. When the part arrived, I took the car back in (on January 19). They estimated that I would have the car back that evening. They told me the next day, however, that they were having trouble getting the module to communicate/provision. This would take additional time. Every couple of days I receive updates on what they have tried, and what they are doing to try to get the thing to provision. But it is not working.
It has now been over 30 days and counting. I love the car, but it's of little use to me sitting in a dealer's service garage. So, I solicit advice from this reliable group of owners. Do I:
- Inquire about the possibility of the dealership giving me my money back, so I can just order another Taycan to replace this one (And presumably take the risk that the new one will have similar issues)?
- Give them more time and ask for a loaner Taycan during the interim?
- Something else?
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