My charging covers does not open

[Starmuco]

Hello everyone, I've had a few problems in my car before. the charging cover was left open and did not close for 4 days. then it recovered spontaneously.
This time, the charging covers does not open. the vehicle is discharged and I cannot charge it. neither opens from the menu nor opens from the sensor. I'm waiting for your urgent help.

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[Miwa]

If the car isn't operating properly, make the dealer handle it...

 

[andyxxl]

Page 85 from this manual:
https://www.taycanforum.com/forum/threads/2020-taycan-drivers-manual-owners-manual-pdf.990/

Performing an emergency release of the electric charge port door After an emergency release, the vehicle can only be charged using alternating current (AC). Fig. 55: Emergency release of the electric charge port door 1. Remove the emergency release tool from the tool kit. 2. Guide the metal hook of the emergency release tool behind the charge port door cover. 3. Position the emergency release tool and pull to loosen the charge port door from its anchor. 4. Carry out charging. 5. Place the charge port door cover on the anchor and push until it engages securely to close it. To have the unlocking mechanism of the charge port door checked: e Visit a qualified specialist workshop. Porsche recommends a Porsche partner as they have trained workshop personnel and the necessary parts and tools.

 

[Dee]

Hello everyone, I've had a few problems in my car before. the charging cover was left open and did not close for 4 days. then it recovered spontaneously.
This time, the charging covers does not open. the vehicle is discharged and I cannot charge it. neither opens from the menu nor opens from the sensor. I'm waiting for your urgent help.

Didn't you get a manual with the car and read it?
What about visiting or contact your dealer?
That's the first two things you should've done.

 

[louv]

Hello everyone, I've had a few problems in my car before. the charging cover was left open and did not close for 4 days. then it recovered spontaneously.
This time, the charging covers does not open. the vehicle is discharged and I cannot charge it. neither opens from the menu nor opens from the sensor. I'm waiting for your urgent help.

This sounds like your 12v Battery is dead.

Does your key remote lock and unlock the car?

 

[Starmuco]

This sounds like your 12v Battery is dead.

Does your key remote lock and unlock the car?

Yes my key works properly but I still can not open the charge port door. I tried using the metal hook described in the manual but it still didnt work.

 

[louv]

Yes my key works properly but I still can not open the charge port door. I tried using the metal hook described in the manual but it still didnt work.

Ok then. Not the 12v battery.
Electric or Manual chargeport doors?
Are both sides locked? If one side is open, the other side locks.
Did you pull on the manual release cable that is accessible only when the front door is open? (The process and location are detailed in the owners manual)

What did the Dealership say?

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