MetallicBlue
Well-Known Member
- First Name
- Mike
- Joined
- Jan 11, 2020
- Threads
- 3
- Messages
- 45
- Reaction score
- 41
- Location
- Texas, USA
- Vehicles
- Taycan Turbo, Audii Q7
- Thread starter
- #1
I canceled my 4S order and purchased the dealer’s demo Taycan Turbo after the factory shut down. They did a very good job with the delivery overall, and even walked me through the Porsche Connect App setup. Since I already had a Porsche ID that mainly consisted of them entering codes into their sales system, then me responding to e-mails to confirm receipt as they associated the Turbo to my ID and App.
After the paperwork was complete and everything set up on my iPhone, we went out to the car to configure the car to my ID. They had factory reset the PCM so we were starting as a brand new car. We tried to log in many times and the car would just not accept my login. A more experienced Tech came out to help the salesperson, and they were not able to figure out why they couldn’t get the PCM configured. I was able to log out of my Connect app, and log back in without a problem. I even had my wife verifying they were typing everything in accurately, but no matter what they did the car wouldn’t accept the login.
After running through different scenarios such as was this a problem with the factory reset, they were at a loss and suggested they’d have to contact engineering in Germany. With nothing left to lose on my end, and not wanting to wait another day, I started thinking about other potential causes. I use a password manager to help keep track of my passwords so I don’t use the same password everywhere. That manager automatically generates secure passwords. Normally they’d be a pain to type in, but the manager also types them in for me so I get better security and ease of use.
I decided to try changing my complicated password to a shorter simpler one. I changed it in my iPhone app, and then we went to login to the Turbo PCM. We used the new simple password and viola! The system accepted the login and I was able to activate and setup the PCM. Even though the old password was complicated, we entered it so many times with several different people entering and double checking it that it couldn’t have been mistyped every time.
Once I changed to a shorter simple password we logged into the PCM on the first attempt. I can only surmise that the online Porsche Connect will accept longer, complex passwords but the car’s PCM doesn’t. It seems strange to me that there would be different password criteria for each since they have to talk to each other, but I can’t think of another explanation.
Has anyone had a similar issue, or problems logging in in general? Any other ideas what could be behind some of these connect issues? My PCM has been fine ever since that initial setup and I haven’t changed my password back yet.
After the paperwork was complete and everything set up on my iPhone, we went out to the car to configure the car to my ID. They had factory reset the PCM so we were starting as a brand new car. We tried to log in many times and the car would just not accept my login. A more experienced Tech came out to help the salesperson, and they were not able to figure out why they couldn’t get the PCM configured. I was able to log out of my Connect app, and log back in without a problem. I even had my wife verifying they were typing everything in accurately, but no matter what they did the car wouldn’t accept the login.
After running through different scenarios such as was this a problem with the factory reset, they were at a loss and suggested they’d have to contact engineering in Germany. With nothing left to lose on my end, and not wanting to wait another day, I started thinking about other potential causes. I use a password manager to help keep track of my passwords so I don’t use the same password everywhere. That manager automatically generates secure passwords. Normally they’d be a pain to type in, but the manager also types them in for me so I get better security and ease of use.
I decided to try changing my complicated password to a shorter simpler one. I changed it in my iPhone app, and then we went to login to the Turbo PCM. We used the new simple password and viola! The system accepted the login and I was able to activate and setup the PCM. Even though the old password was complicated, we entered it so many times with several different people entering and double checking it that it couldn’t have been mistyped every time.
Once I changed to a shorter simple password we logged into the PCM on the first attempt. I can only surmise that the online Porsche Connect will accept longer, complex passwords but the car’s PCM doesn’t. It seems strange to me that there would be different password criteria for each since they have to talk to each other, but I can’t think of another explanation.
Has anyone had a similar issue, or problems logging in in general? Any other ideas what could be behind some of these connect issues? My PCM has been fine ever since that initial setup and I haven’t changed my password back yet.
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