Porsche Compensation for Delays

[dalvidds]

As many of us start to finally receive our vehicles…

it would be interesting to see if we can create a general sense on if, what, and how PCNA or your dealership may do to compensate for the delay. I emailed my dealership/ambassador now that my vehicle is on the way. My two points being, receiving a MY22 in December and the financial impact of securing the vehicle in August when it was scheduled vs now (in my case I may have leaned towards financing before vs perhaps just paying for it in cash now).

To start the thread, here’s what I heard back.

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[whan]

Thanks for starting this! Perhaps might also be helpful to provide some context into when deposit, production date, and original / current expected delivery are so we can get a context of how bad people’s delays are

My deposit was 2/28, produced 8/18, and currently TYD expects 12/30 delivery for a MY2022, although if it gets on the next boat may be more like Mid Dec. Original TYD delivery date was late Aug. So overall 4 months of delay if it finally arrives in Dec

My car is hopefully going to get on the Glovis Stella which is at Emden tomorrow going to west coast, so I might call PCNA and email the dealer once that boat departs Emden, either with or without my car as that will influence what info I include

 

[dalvidds]

Deposit 3/23. Produced 7/05. Original delivery 8/13. Current Delivery 11/25.

 

[backslashed]

I have heard members in Italy getting around 1800-2000€ compensation in terms of extended warranty and shop credit, for delays regarding 12V battery shortage. I am in the same boat but no news of compensation yet. Will follow up once I know.

 

[Pinballplanet]

4/22 ordered / deposit
7/18 build complete
10/28 at Emden
Delivery TBD

 

[poppap]

This is what I have heard from my SA:

• Deposit - 04/03
• Production completed - 07/08
• Emden Arrival - 09/22
• On vessel - TBD
• Delivery - Original est. 09/02 - current 12/30

 

[whan]

Ha I’d hope that for our MY2022s they’d honor MY2022 pricing. Would be extra brutal if they charged us MY2023 pricing for a MY2022 that we essentially took delivery of in 2023. Though I’m guessing that part of the email was probably for related to the people who got bumped to a 2023, which is kind of nice for those folks actually

 

[dalvidds]

In all honesty, would rather have a delayed MY2022 than a MY2023 without Burmester or Bose

 

[Cooper63]

In all honesty, would rather have a delayed MY2022 than a MY2023 without Burmester or Bose

This I agree.

 

[ssim]

If you're experiencing extraordinary delays, I'd consider calling 1-800-PORSCHE, asking for Customer Relations, and opening a case. See if you're able to squeeze something out of them...

 

[Reg]

The delays are generally outside of their control so I am not sure why people think they should get something for the inconvenience of the delays. Certainly honoring the original pricing would be expected, and maybe a pen or a mug.

 

[KoSoVaR]

The delays are generally outside of their control so I am not sure why people think they should get something for the inconvenience of the delays. Certainly honoring the original pricing would be expected, and maybe a pen or a mug.

Found the dealer !

 

[whan]

The delays are generally outside of their control so I am not sure why people think they should get something for the inconvenience of the delays. Certainly honoring the original pricing would be expected, and maybe a pen or a mug.

Mostly from a fairness perspective - the way it looks like its shaking out there is about 2 months of build dates that saw a significantly greater delay than everyone else. As mentioned there are some of us who ordered near the beginning of this year taking delivery after people who ordered this fall.

We dont necessarily feel we are owed anything but we certainly are disappointed, and from a customer satisfaction basis it would help getting at least a little bit even if its just free floormats, as acknowledgement

 

[TaycanCook]

Mostly from a fairness perspective - the way it looks like its shaking out there is about 2 months of build dates that saw a significantly greater delay than everyone else. As mentioned there are some of us who ordered near the beginning of this year taking delivery after people who ordered this fall.

We dont necessarily feel we are owed anything but we certainly are disappointed, and from a customer satisfaction basis it would help getting at least a little bit even if its just free floormats, as acknowledgement

This is all deja Vu. Same thing happened last year with 2022 being delivered before some 2021 were delivered. Some people canceled their orders and ordered a 2022 and still made out earlier. It will all work out eventually.

 

[dalvidds]

Mostly from a fairness perspective - the way it looks like its shaking out there is about 2 months of build dates that saw a significantly greater delay than everyone else. As mentioned there are some of us who ordered near the beginning of this year taking delivery after people who ordered this fall.

We dont necessarily feel we are owed anything but we certainly are disappointed, and from a customer satisfaction basis it would help getting at least a little bit even if its just free floormats, as acknowledgement

In addition, for the above group of customers (and more so the previous felicity ace disaster customers) …. It would be questionable if some were given compensation and others weren’t based on chance. It’ll be nice to just track and see if PCNA is doing something across the board. And hey if I get a pen or a mug or nothing, so be it. But I want to know it’s the same across the board.
Personally, I wouldn’t mind a Porsche Design 2.1 Shisha

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