Scotty
Well-Known Member
- First Name
- Scott
- Joined
- Oct 7, 2020
- Threads
- 28
- Messages
- 171
- Reaction score
- 195
- Location
- Los Angeles
- Vehicles
- Taycan4s
- Thread starter
- #1
I purchased my Taycan 4 weeks ago and cannot get the Connect Application on my iPhone to work. This is what Porsche sent me, Is this correct we have to pay for the application to work on a new car? Dealer clueless as is Porsche customer support. Customer support informs me they show the Connect service application in "process" but Porsche NA says I have to pay a fee but there is no listing or even a way to pay a fee even if I wanted to.
Thank you for the patience you have shown during this time. Per the our specialist's investigations, it was concluded that your services have not been purchased. Connect Services will not be available until the purchases of those features have been made. I apologize for any inconvenience this has caused you, and hope you have a wonderful day.
.
Mit freundlichen Grüßen / Best regards,
Nautica S.
Customer Experience Specialist
Porsche Cars North America
One Porsche Drive
Atlanta, GA 30354
Phone: 1-800-PORSCHE (1-800-767-7243)
Email: [email protected]
After giving up with Porsche customer support and Connect support I used my PR skills to send an email to top execs at Porsche and their PR executives. I advised them of the issues on 10/10/20, I explained how terrible the support was and how no one at Porsche support understands the Connect Application. I advised them I was going to utilize my PR skills to notify thru bloggers and news outlets how poor the support and training is at Porsche. On 10/12/20 Porsche fixed all my Connect issues!
Thank you for the patience you have shown during this time. Per the our specialist's investigations, it was concluded that your services have not been purchased. Connect Services will not be available until the purchases of those features have been made. I apologize for any inconvenience this has caused you, and hope you have a wonderful day.
.
Mit freundlichen Grüßen / Best regards,
Nautica S.
Customer Experience Specialist
Porsche Cars North America
One Porsche Drive
Atlanta, GA 30354
Phone: 1-800-PORSCHE (1-800-767-7243)
Email: [email protected]
After giving up with Porsche customer support and Connect support I used my PR skills to send an email to top execs at Porsche and their PR executives. I advised them of the issues on 10/10/20, I explained how terrible the support was and how no one at Porsche support understands the Connect Application. I advised them I was going to utilize my PR skills to notify thru bloggers and news outlets how poor the support and training is at Porsche. On 10/12/20 Porsche fixed all my Connect issues!
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