Replacement vehicule during maintenance

Baguette

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Hey guys,

Just curious, does your dealer lend you a vehicle when he has to immobilize yours for a few days?

If so, what type of vehicle did you get?

I'm a little curious because my Taycan was just immobilized for 2 days (software update), and I was offered a volkswagen golf on loan. I'm a bit surprised (at Audi I had an equivalent, or better) , but maybe that's perfectly normal?
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kreshi

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Always a loaner and always a Porsche. Golf is a great car but you should be getting at least a Porsche…
 

W1NGE

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Hey guys,

Just curious, does your dealer lend you a vehicle when he has to immobilize yours for a few days?

If so, what type of vehicle did you get?

I'm a little curious because my Taycan was just immobilized for 2 days (software update), and I was offered a volkswagen golf on loan. I'm a bit surprised (at Audi I had an equivalent, or better) , but maybe that's perfectly normal?
It is generally a lottery as to which car they give you - no obligation to provide a Porsche.

Porsche sell too many cars these days and so have many customers cycling through for servicing needs and have a finite number of loaners - Porsche and other brands.

Least they've provided you with a vehicle which is part of the 'family brand (VW)'!
 

Kingske

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A loaner car is typically complimentary, even for shorter one-day maintenance stops, and it usually is a Macan but sometimes a larger or faster Porsche. At least, that seems to be the US situation.
 

Scandinavian

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I did not get any loaner for the service recall update! Seems it varies between different Porsche dealers? The car went in last Tuesday for a one day recall update and is still there. They cannot get the car to communicate with their tools or the internet at all.

Porsche Germany seem to play silly games with them, because they have instructed the service department to take off the driver side door and replace all wiring?? Maybe Porsche Germany have some summer kids at the desk that are playing a prank? Frustrating since we had planned for a long road trip, which now looks to be cancelled.
 

JacobDK

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Macan / Audi A6 AVANT / Taycan 4S for me.
 

SwissTaycan

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Macan for me on the one big software update. Next recall appointment next Tuesday.
 

XLR82XS

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Taycan 4S
 

ron_b

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I've had a Panamera SE Hybrid and Macan S. When my vehicle was in for over 4 weeks I got a Taycan 4S. I have been very satisfied with Porsche Stevens Creek, even with some hickups they treat me very well, even though I have no other Porsches and no prior relationship.
 
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