akcpvzk
Member
- First Name
- Aaron
- Joined
- Feb 25, 2021
- Threads
- 2
- Messages
- 13
- Reaction score
- 7
- Location
- West Palm Beach
- Vehicles
- 2021 Taycan 4s
- Thread starter
- #1
Hello everyone. I just took delivery of our Taycan 4s on Saturday and I'm loving it so far. While I was waiting for admin approval for my forum registration I have been browsing the posts here and have already learned so much useful information.
There is one topic that I haven't seen posted so it feels like I'm the only one experiencing this. Let me preface this by saying I know I shouldn't have left the dealership with the car if I thought this would be a problem, and ultimately we can work around it for now. That said, we were told this would only last a few days and the reason it happened still doesn't make any sense.
After we signed all the paper work and got the keys we were told that Porsche (as in PAG) didn't ship the car with the main PMCC parts. Inside the trunk the black canvas bag with all of the PMCC components was open and the parts were separated out, with the control module and hose missing. The dealership claimed that a few Taycans that they have received recently were arriving without the PMCC. They claimed the reason the bag was opened was because in the past, sales reps were "borrowing" PMCCs from incoming Taycans and giving them to customers that haven't received their Taycan yet, so the customer could set up their garage prior to picking up the car. So, to prevent that, they recently changed their process to "check those parts into inventory" when the car first arrives. Yes, this all seemed suspicious, and again I probably shouldn't have driven off. But if I'm being honest, we were excited to get the car after waiting almost 3 months and our rep said the PMCC "should be in this week."
The story took a turn on Monday when I called to follow up and found out that dealership had "ordered" the PMCC but it was on back-order. At this point I was convinced the dealership was lying about why the part was missing. My reasoning was that I knew for a fact that sales reps have commandeered this part in the past (hence their new "check in" process) and (b) why would they need to separately order something that is already part of my build and PAG would/should send anyway if it was a PAG issue? At this point I just wanted the truth because if the dealership took it then they needed to do something better than ordering the part (I suggested giving me one from the showroom until mine arrives), but if Porsche isn't shipping this part out on some Taycans, then I wouldn't focus on the dealership but would expect a general communication from PAG. Since Monday, I've talked to so many different people trying to figure out what was really going on.
I have to say it's been surreal. Complete information blackout from anyone associated with Porsche. By happenstance, we had been communicating with someone who's title is "Spokeperson, Porche Taycan" prior to receiving the car. It had been general questions and when I told him this story he didn't confirm or deny anything but said he would send it through his channels. Dealership (I've spoken to the GM and the regional manager) keeps saying it's Porsche AG (what they've been telling me from the get-go). Porsche's 800# customer service has had a case open while they get more information from the dealer, and finally this morning, a rep said that, indeed, it's been a problem with some Taycans, but I also know they've been communicating with the dealership about my case so I'm not sure if they are advocating for them or me in this situation. If this was a matter of potentially waiting a week or two, I wouldn't sweat it, but the dealership's GM couldn't even guarantee me that I would have the part in 2 months and all the regional manager said he could do was stay on top of the part order.
I guess if nothing else I can be a cautionary tale, but also I'm curious if anyone else has experienced this or heard any stories that are similar to my experience.
There is one topic that I haven't seen posted so it feels like I'm the only one experiencing this. Let me preface this by saying I know I shouldn't have left the dealership with the car if I thought this would be a problem, and ultimately we can work around it for now. That said, we were told this would only last a few days and the reason it happened still doesn't make any sense.
After we signed all the paper work and got the keys we were told that Porsche (as in PAG) didn't ship the car with the main PMCC parts. Inside the trunk the black canvas bag with all of the PMCC components was open and the parts were separated out, with the control module and hose missing. The dealership claimed that a few Taycans that they have received recently were arriving without the PMCC. They claimed the reason the bag was opened was because in the past, sales reps were "borrowing" PMCCs from incoming Taycans and giving them to customers that haven't received their Taycan yet, so the customer could set up their garage prior to picking up the car. So, to prevent that, they recently changed their process to "check those parts into inventory" when the car first arrives. Yes, this all seemed suspicious, and again I probably shouldn't have driven off. But if I'm being honest, we were excited to get the car after waiting almost 3 months and our rep said the PMCC "should be in this week."
The story took a turn on Monday when I called to follow up and found out that dealership had "ordered" the PMCC but it was on back-order. At this point I was convinced the dealership was lying about why the part was missing. My reasoning was that I knew for a fact that sales reps have commandeered this part in the past (hence their new "check in" process) and (b) why would they need to separately order something that is already part of my build and PAG would/should send anyway if it was a PAG issue? At this point I just wanted the truth because if the dealership took it then they needed to do something better than ordering the part (I suggested giving me one from the showroom until mine arrives), but if Porsche isn't shipping this part out on some Taycans, then I wouldn't focus on the dealership but would expect a general communication from PAG. Since Monday, I've talked to so many different people trying to figure out what was really going on.
I have to say it's been surreal. Complete information blackout from anyone associated with Porsche. By happenstance, we had been communicating with someone who's title is "Spokeperson, Porche Taycan" prior to receiving the car. It had been general questions and when I told him this story he didn't confirm or deny anything but said he would send it through his channels. Dealership (I've spoken to the GM and the regional manager) keeps saying it's Porsche AG (what they've been telling me from the get-go). Porsche's 800# customer service has had a case open while they get more information from the dealer, and finally this morning, a rep said that, indeed, it's been a problem with some Taycans, but I also know they've been communicating with the dealership about my case so I'm not sure if they are advocating for them or me in this situation. If this was a matter of potentially waiting a week or two, I wouldn't sweat it, but the dealership's GM couldn't even guarantee me that I would have the part in 2 months and all the regional manager said he could do was stay on top of the part order.
I guess if nothing else I can be a cautionary tale, but also I'm curious if anyone else has experienced this or heard any stories that are similar to my experience.
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