Turismo Tailgate Catches on roof when opening!

Tyke2

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When i open the rear tailgate, it opens about 12 inches and then stops. The top of the rear tailgate door is catching / snagging on the panoramic roof glass. It actually make a crunch noise. Somehow the tailgate or the car body must have become misaligned or deformed. I have it booked in for triage tomorrow at the dealer, but I am pretty worried.
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W1NGE

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When i open the rear tailgate, it opens about 12 inches and then stops. The top of the rear tailgate door is catching / snagging on the panoramic roof glass. It actually make a crunch noise. Somehow the tailgate or the car body must have become misaligned or deformed. I have it booked in for triage tomorrow at the dealer, but I am pretty worried.
Odd indeed.

You can reprogram the opening height to avoid this happening - useful in this scenario and where there is a low ceiling height.

Consult owner's manual for instructions.
 
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Tyke2

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No. The tailgate is not catching on a low ceiling. Its out of alignment and jammng after lifting just a few inches.
 

WasserGKuehlt

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No. The tailgate is not catching on a low ceiling. Its out of alignment and jammng after lifting just a few inches.
Can you post a picture? I wonder if the spoiler is out of place, otherwise I don’t see how the hatch itself would be so badly misaligned and still closing.
 
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Tyke2

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I'll try an photograph tomorrow. But it's very odd. The hatch closes perfect.
 


W1NGE

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No. The tailgate is not catching on a low ceiling. Its out of alignment and jammng after lifting just a few inches.
Yeah I realise ceiling height isn't an issue.

If catching on the roof as it starts to open then no option but to get a spanner out and off to the dealers. Interested to know the cause - loose fixings to begin with?
 
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Tyke2

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Strange conversation just now with a colleague who has the same Turismo as I.
His tailgate has started jamming at exactly the same position.
 

f1eng

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Strange conversation just now with a colleague who has the same Turismo as I.
His tailgate has started jamming at exactly the same position.
I don’t have a glass roof but I checked and the minimum clearance between spoiler and sculpted ally roof edge on mine is around 3mm at minimum, soon after it starts opening.
FWIW
 


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Tyke2

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The dealer reckons it is the trim above the rear spoiler that has become delaminated from the hatch, raising it a couple of mm. It's booked in for removing and refitting next month.
 

W1NGE

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The dealer reckons it is the trim above the rear spoiler that has become delaminated from the hatch, raising it a couple of mm. It's booked in for removing and refitting next month.
Jez, I hope that's not the explanation as I had the spoiler issue on the saloon where in cold weather the rear spoiler would not sit flush - fine when it was warmer - this could be similar.
 
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Tyke2

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i'm pretty sure it is correct. If i push my hand on the trim it does depress a few mm.
 
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Tyke2

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Update - No remedy from the dealer or Porsche Uk. it has been 8 weeks and the cant get replacement parts and won't offer a loan car. They just say I will get an update in 3 weeks, and then nobody contacts me. so I have to chase them. It's the worst customer experience I have ever had. No bad for a £100k car with 3000 miles on it.
 

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Update - No remedy from the dealer or Porsche Uk. it has been 8 weeks and the cant get replacement parts and won't offer a loan car. They just say I will get an update in 3 weeks, and then nobody contacts me. so I have to chase them. It's the worst customer experience I have ever had. No bad for a £100k car with 3000 miles on it.
That is terrible service, are you prepared to name and shame the dealer…?
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