Brassfactory
Well-Known Member
- Joined
- Jan 31, 2020
- Threads
- 3
- Messages
- 212
- Reaction score
- 202
- Location
- California
- Vehicles
- Taycan 4S
- Thread starter
- #16
It’s definitely not just the app. My car won’t let me log in.
Sponsored
They know: https://www.volkswagenag.com/en/new...-and-volkswagen-jointly-develop-software.htmlHopefully, the Porsche Connect team will dramatically improve their operational tempo and reliability.
I recently reached out to my Porsche Ambassador at the dealership and concerning the Porsche ID login issue and this is what he recommended per the west region tech support:I’m sorry for you, but that’s great news for me. Thanks for sharing.
Misery, or in this case mild inconvenience, loves company.
One other thing that was recommended is to not have 8 characters. I don’t know if people tested that, or if it is just going from an old 8 character password to a new password and making that 9 characters.I recently reached out to my Porsche Ambassador at the dealership and concerning the Porsche ID login issue and this is what he recommended per the west region tech support:
We reached out to our area west trainer and this is what he recommended and is pretty confident it will work.
- have the guest change the password, 8 to 10 characters, if using a special character use the exclamation mark (!) only
- change the password in the profile
- go to the car and update the password
- it needs to have a good connection/signal and might take two or three tries
- if it does not take he recommends a pcm reset
Experienced this issue when we picked up our new 4S last week. Still not seeing SIM card and no internet connection other than through my phone. We are bringing it in to the dealer this week.Reg,
Your situation is another well-documented outcome of Porsche's Connect servers/services NOT being available. You will have to be patient for Porsche to get the Connect services back online before you will be able to login.
It's frustrating, I know. I experienced your situation when I took delivery of my car back in June.
Toby
Are you saying that you have once successfully logged into the PCM with the credentials ("known good") and now cannot log in since the 12v battery dead event?Unable to log in with my Porsche ID (with known good credentials, and after changing password and after resetting the PCM by pulling the two fuses). Also unable to log in with a Porsche ID I created for my wife (again using known good credentials). So either something is wrong with my car and has been since this 12V battery dead event on Oct 11, or something is still wrong with Porsche servers, or both.
I can’t login since my 12 volt died. Logged a ticket... still waiting.Are you saying that you have once successfully logged into the PCM with the credentials ("known good") and now cannot log in since the 12v battery dead event?
Yep - same as GogsAre you saying that you have once successfully logged into the PCM with the credentials ("known good") and now cannot log in since the 12v battery dead event?