Underbody Protection Panel damaged. Batteries and coolant lines need inspection. $72.5K replacement & labor cost. Dealership is Tom Wood in Indiana

[rb33gl]

I think it refers to underbody guard in this:

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[Maelstrom]

@Maelstrom What do you mean by "HV tray"? The protective plate that lies under the battery assembly, or the container (lower part of the HV battery assembly) that the HV battery modules fit in? The HV battery assembly itself consists of a bottom compartment with vertical sides that holds all the cell modules, and a top lid.

https://www.boutiqueporschepoitiers.fr/pieces/taycan/9J1/2022/251-010/

It's the tray above the protection plate as shown here

 

[DerekS]

It's the tray above the protection plate as shown here

So wait wait wait. They are now talking about just replacing the tray and retaining the battery modules and such? Why is the price so high??

 

[Maelstrom]

So wait wait wait. They are now talking about just replacing the tray and retaining the battery modules and such? Why is the price so high??

Always been the case, the tray is the HV battery - the potential Core replacement is the batteries I'm assuming

 

[DerekS]

This entire thing is beyond ridiculous.

 

[rb33gl]

It's the tray above the protection plate as shown here

Now I'm confused. I thought the tray containing the battery, with the 'temperature equalisation system - the bit Porsche say is damaged) above the protection plate was not available as a separate item. I can't find it anywhere online (some sites say it's discontinued). I had presumed it came with a new battery.

Are we talking about the same thing?

 

[Maelstrom]

Now I'm confused. I thought the tray containing the battery, with the 'temperature equalisation system - the bit Porsche say is damaged) above the protection plate was not available as a separate item. I can't find it anywhere online (some sites say it's discontinued). I had presumed it came with a new battery.

Are we talking about the same thing?

Correct - it's the underside of the HV tray so the whole thing has to be replaced

 

[DerekS]

Correct - it's the underside of the HV tray so the whole thing has to be replaced

Right so if the whole thing (battery) needs to be replaced why are they even talking about ordering an HV tray?

 

[bluesky]

I think you folks need to take it down a notch, @Maelstrom has got their hands full with this mess, so lecturing and posting outrage is probably not helping, since anyone getting tortured by a dealer like this has got plenty of their own outrage brimming over.

The parts list on page 33 at https://www.taycanforum.com/forum/t...ship-is-tom-wood-in-indiana.20407/post-317144

shows that the battery and the "tray" with the cooling system are one $36k part. I believe this is just a conversational misnomer, and the "HV tray" with cooling system and "battery" are referring to the same assembly, which from the beginning of this unfortunate story has been clearly identified as being available only as a single part ("the HV battery").

Two things:

1. The previous damage list and parts list on page 33 also mentions a quote for front pedestrian protection repair (says it is currently "in pieces"). Hmmm, that's something new.
   
   
2. Reading back, I don't see where insurance is being included in the upfront parts payment that the dealer is trying to get out of @Maelstrom. That seems non-standard, and since I've never experienced anything remotely like that, I question whether insurance would actually reimburse on anything like that if they weren't involved in the negotiation.

 

[Maelstrom]

I think you folks need to take it down a notch, @Maelstrom has got their hands full with this mess, so lecturing and posting outrage is probably not helping, since anyone getting tortured by a dealer like this has got plenty of their own outrage brimming over.

The parts list on page 33 at https://www.taycanforum.com/forum/t...ship-is-tom-wood-in-indiana.20407/post-317144

shows that the battery and the "tray" with the cooling system are one $36k part. I believe this is just a conversational misnomer, and the "HV tray" with cooling system and "battery" are referring to the same assembly, which from the beginning of this unfortunate story has been clearly identified as being available only as a single part ("the HV battery").

Two things:

1. The previous damage list and parts list on page 33 also mentions a quote for front pedestrian protection repair (says it is currently "in pieces"). Hmmm, that's something new.
   
   
2. Reading back, I don't see where insurance is being included in the upfront parts payment that the dealer is trying to get out of @Maelstrom. That seems non-standard, and since I've never experienced anything remotely like that, I question whether insurance would actually reimburse on anything like that if they weren't involved in the negotiation.

Not too worried about the pedestrian system - I think they did that but for $1,200 it's a question of picking your battles
My insurance have been involved in the negotiation (this has been the time crunch) as my dealer was claiming $72.5k and my insurance had it at $44k.
The dealer has now come down to match the insurance estimate but then added on the potential Core replacement at $15k

 

[Maelstrom]

Update from my assigned PCNA CSR:


I hope you are doing well. Thank you for providing this update. I understand your frustration with the delay in communication from Tom Wood Porsche, which caused you to be required to make a decision quickly. Regarding your concern about communication, please be assured that we strive to maintain transparent communication channels with our customers and dealers alike. We are constantly refining our processes to ensure that any emerging challenges are swiftly identified and addressed. Your feedback underscores the importance of this ongoing effort, and we thank you for bringing your experience to our attention.

The field technical manager confirmed this vehicle does need a battery replacement due to external influenced damage, not a defect in workmanship. The prescribed fix is battery replacement, not just the tray, and this repair should be covered by your insurance company.

We kindly ask that you continues to work with Tom Wood Porsche for the repair of your vehicle. Thank you for contacting Porsche Cars North America and the opportunity to escalate the matter on your behalf. Thank you for being a loyal member of the Porsche family.

Well that was a huge waste of time and about as useful as tits on a frog!!!

 

[D00notD00d]

https://newsroom.porsche.com/en_US/products/taycan/passive-safety-18562.html

”A steel plate protects the battery and the cooling structure against damage from below.”

…damage of no more than 3mm!

@Maelstrom The design is clearly unfit for purpose. You’d be helping us all if you asked PCNA to review this with the manufacturer.

Your insurance company should be asked to liaise regarding any ‘security deposit’.

 

[Maelstrom]

My response to the PCNA CSR, short and to the point

Thank you for your response,

So what you're telling me is that based on some photos and no actual diagnostic data the conclusion is a $59k repair?

 

[D00notD00d]

1. The previous damage list and parts list on page 33 also mentions a quote for front pedestrian protection repair (says it is currently "in pieces"). Hmmm, that's something new.

Curious about this, I found an earlier post:
https://www.taycanforum.com/forum/threads/pedestrian-protection-mechanism.17788/

 

[Uknown]

Curious about this, I found an earlier post:
https://www.taycanforum.com/forum/threads/pedestrian-protection-mechanism.17788/

A customer would likely notice this on drop off…

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