Won’t Charge Further Than 72%

[Alex_V]

About a month ago the battery on the car would stop charging throughout the night. It would charge for about 3 hours then I would have to go back to the car, unplug it, and plug it back in. After doing all of that it would charge for another 3 hours and do the same (I don’t have any timers). I’ve tried putting it on “direct charging” and it would do the same thing and only charge to about 72% then stop. I’ve already tried restarting the charging unit to factory settings, tried charging on both sides, and made a new profile with charging to 100% but nothing is working. Is there anything I can do or is this something the service department has to resolve?

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[DNADoc]

Have you tried rebooting your charging station? Either unplugging and replugging your charger....or turning the breaker off and back on. I find that just like with computers and cable TV boxes, sometimes it is good to clean the palate with a reboot. I also do a 2 finger reboot of the PCS when settings go awry. Works like a charm.

Buck

 

[Tonytones]

I’ve had the same problem for about 3 weeks, charging stopping after around 1,5-2,5h. No timer. Tried rebooting / changing profile to 80-90-100% / looked at the breaker without success.
Interestingly enough, the PMCC charger doesn’t report any error , but stays solid green saying charge completed. But the Connect App reports an error charging.
The car is currently at dealership and there was supposedly a problem with the charging module of the car. I should get it back this week and will keep you posted so that you can have your car checked as well with more info

About a month ago the battery on the car would stop charging throughout the night. It would charge for about 3 hours then I would have to go back to the car, unplug it, and plug it back in. After doing all of that it would charge for another 3 hours and do the same (I don’t have any timers). I’ve tried putting it on “direct charging” and it would do the same thing and only charge to about 72% then stop. I’ve already tried restarting the charging unit to factory settings, tried charging on both sides, and made a new profile with charging to 100% but nothing is working. Is there anything I can do or is this something the service department has to resolve?

 

[Alex_V]

I’ve had the same problem for about 3 weeks, charging stopping after around 1,5-2,5h. No timer. Tried rebooting / changing profile to 80-90-100% / looked at the breaker without success.
Interestingly enough, the PMCC charger doesn’t report any error , but stays solid green saying charge completed. But the Connect App reports an error charging.
The car is currently at dealership and there was supposedly a problem with the charging module of the car. I should get it back this week and will keep you posted so that you can have your car checked as well with more info

I had to take it to the dealer recently to find out what the problem is, they haven't been able to work on it until today and it's been 9 days. Hopefully the problem gets solved soon.

 

[Alex_V]

Have you tried rebooting your charging station? Either unplugging and replugging your charger....or turning the breaker off and back on. I find that just like with computers and cable TV boxes, sometimes it is good to clean the palate with a reboot. I also do a 2 finger reboot of the PCS when settings go awry. Works like a charm.

Buck

I've tried everything possible on my end, it was to the point where I had to take it to the service department. Thanks for the help but it seems to be a software issue being that this never happened before the software recall earlier this year.

 

[thedoctor]

This has happened to me the last 2 nights. Two nights ago it charged only t0 64% and last night 72%. The timer is set to charge between midnight and 6 AM and to charge to 85%.

 

[Tonytones]

I’ve had the same problem for about 3 weeks, charging stopping after around 1,5-2,5h. No timer. Tried rebooting / changing profile to 80-90-100% / looked at the breaker without success.
Interestingly enough, the PMCC charger doesn’t report any error , but stays solid green saying charge completed. But the Connect App reports an error charging.
The car is currently at dealership and there was supposedly a problem with the charging module of the car. I should get it back this week and will keep you posted so that you can have your car checked as well with more info

So,
I got my car back and they found quite a few errors plugging their system in.
So they had to change the whole charging module.
unfortunately, I got to try charging a few days later and the same problem happened again while charging on driver’s side port (left) it stopped by itself after approx 10kWh or an hour or so.
I then tried a couple of days later to charge without a profile with Direct Charging to 100% on the same charging port and had the same problem again.
Then I tried charging on the other side (right / DC charging port ) and guess what… it worked fine. Twice !
So , my problem is clearly with the left side charging port.
I’ll have to take the car back to the dealer in a few weeks. It’s a bummer because I’ll get a Panamera 4 or a Macan as a loaner ;-p

 

[Tonytones]

I had to take it to the dealer recently to find out what the problem is, they haven't been able to work on it until today and it's been 9 days. Hopefully the problem gets solved soon.

All right
Hope they will find the problem
Thanks in advance for keeping us posted!

 

[Alex_V]

So,
I got my car back and they found quite a few errors plugging their system in.
So they had to change the whole charging module.
unfortunately, I got to try charging a few days later and the same problem happened again while charging on driver’s side port (left) it stopped by itself after approx 10kWh or an hour or so.
I then tried a couple of days later to charge without a profile with Direct Charging to 100% on the same charging port and had the same problem again.
Then I tried charging on the other side (right / DC charging port ) and guess what… it worked fine. Twice !
So , my problem is clearly with the left side charging port.
I’ll have to take the car back to the dealer in a few weeks. It’s a bummer because I’ll get a Panamera 4 or a Macan as a loaner ;-p

We tried both sides and couldn’t get it to work. We asked for a loaner but they sold all of their loaners and won’t have any until 5 months. Thanks for the info hopefully we both can get our issues resolved.

 

[Tonytones]

We tried both sides and couldn’t get it to work. We asked for a loaner but they sold all of their loaners and won’t have any until 5 months. Thanks for the info hopefully we both can get our issues resolved.

I feel for you…
Hope indeed it gets resolved
And eager to see you what the cure to your problem

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