Charger Recall Campaign - How to apply for your voucher/check

[joelgjr]

I’d like to know as well.

Yes - read through this thread for some suggestions or just google for some ideas. There are dozens. I went with the Tesla universal charger - it hard wires and is highly recommended. Very happy with it.

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[TYKHAAAN]

I received the automated email immediately but its been 6 weeks and no check yet. I wrote back to the email address but just received the automated email again. There doesn't seem to be a rhyme or reason to the timing of the checks and as far as I know no one has ever actually received a reply from a human?

I am still standing by for mine after about 5/6 weeks. I called Porsche customer service number yesterday and they said that they are behind and to give them another couple of weeks for the check. If it doesn’t show, call them back and they will try to track it down. Won’t hurt to wait another couple weeks, so I’m just gonna stand by till then and see if it arrives.

 

[Draff1]

I’d like to know as well.

I ended up installing the Gen 3 Tesla universal. 48amps and the warranty was a bit longer than others if I recall. $620 for the unit and the ability to charge NACS and J1772 as needed was the decision for me. I actually really like the quality magnetic holster and seamless fit of the charger nozzle. IMO much better than the OEM Porsche unit minus the LCD screen.

 

[av12]

Does anyone know what the service voucher cover? Is it both parts and labor or just the labor.

My next service is at 6years/60k and was wondering if Porsche would cover the brakes, even if its just the labor portion.

 

[ShiftyWolf]

Does anyone know what the service voucher cover? Is it both parts and labor or just the labor.

My next service is at 6years/60k and was wondering if Porsche would cover the brakes, even if its just the labor portion.

Per the APB6 recall letter, "Service vouchers are sent via email and may be redeemed at the local Porsche Center for parts, service, or Porsche Lifestyle."

 

[joelgjr]

Received my check about a week after I called Porsche corporate and they opened a ticket. Very happy with the Tesla universal charger. Starts charging almost immediately after plugging in Taycan. The Porsche charger took almost a full 90 seconds before it turned on, initialized, and started sending current.

 

[O2TheL]

Sent an email today and this was the response....

Thank you for reaching out to Porsche Cars North America.

The reimbursement program for the third-party mobile charger has ended, as the new part and software are now available at your local Porsche Center.

Claims for chargers purchased after September 30, 2024 are no longer eligible for reimbursement. If you submitted your claim before the deadline, it is being processed in the order it was received. Please allow 4-6 weeks for check processing. If you selected the service voucher, it will be sent via email within 7 business days.

For any additional questions or assistance with the new part, please contact your local Porsche Center to schedule an appointment. For any other questions regarding the mobile charger reimbursement program, please contact PCNA at 1-800-Proshce.

Thank you for your understanding and for being a valued member of the Porsche community!

 

[satchurator]

Noting the messaging that the rebate program ended, has anybody who purchased a replacement charger before September 30, 2024 been able to get a rebate retrospectively after the program ended?

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