Porsche Carplay app not working

[fsantos]

Hello everyone! I used to have no problems with the Porsche App on Apple Carplay. I was able to use it all the time. A month ago my 22Kw on board charge died and the OBC had to be replaced (for the 11Kw model). The car was in the repair shop for a month and when it returned, some settings were no longer configured the same way. I was able to restore everything to the way it was before, but the Porsche app on Carplay displayed just that message below.

I was able to recover it by logging out and back in on the Porsche app on my phone but then, on the next morning, it was not working again. I went to the point of removing the phone pairing with the car and redo the pairing again, logging in again, and apparently it worked, but again, on the next morning the app was no longer working.

Everything else on Apple Carplay seems to be working as expected. Has anyone seen this before? Any ideas on how to fix this? I like to the the Porsche carplay app mostly because of the sound profiles (which I wasn't able to find then anyplace else).

Any hints and ideas are welcome. Thank you so much!

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[markjon]

I have the same problem trying to use the Porsche app on CarPlay. The only way I can get it to work consistently is to log out of the Porsche app on my phone and then log back in again. Doing so the CarPlay Porsche app works every time. But if I don't log out and back in again it won't work. Very frustrating!

 

[fsantos]

That's what I'm getting too, but mine was working well before going to the Porsche repair center. this must have to do with some setting. I'm wondering if anyone can point me in the right direction... Thanks again!

 

[CrazyINP]

Same here, this is recent issue, I can’t pin point what update cause it, as I rarely use it, but last time I used it was fine going in and out multiple times a day. As @markjon mentioned, only way to make it work is logging out and back in again. But that is temp till next time you CarPlay connect. Which makes me to believe is Porsche app issue. Nothing surprise me with Porsche and their SW team at this point. Might just have AI doing their coding going forward would be more stable

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