All Owner's Manual videos: "This function is unavailable due to your cookie settings."

[brec]

macOS, both Safari and Google Chrome browsers: unable to display any digital Owner's Manual videos. I can neither understand what cookies would have to do with display of videos, nor find any relevant settings in either browser. I called Porsche Customer Support and was sent a link to all the videos , Porsche Video Library, but with the same result.

Anyone else who has experienced this?

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[chun]

your browser is likely set to block all cookies.

Likely the video player is using cookies to check compatibility/security, and since all are blocked, they don't load.

Check your internet browser settings

 

[f1eng]

I get a window asking me whether I want to accept cookies, if I select accept all for that video library it works fine for me on Safari/Mac.
My only experience of limiting cookies was with Google, which is everywhere, so I decided I'd go in and deselect cookies about info I didn't want widely distributed.
After that nothing much worked on Google and I stopped using anything Google for years but they have taken over so comprehensively now you need to give them all your info if you want to use the internet

 

[brec]

your browser is likely set to block all cookies.

Likely the video player is using cookies to check compatibility/security, and since all are blocked, they don't load.

Check your internet browser settings

My "nor find any relevant settings in either browser" was too vague. Safari has no settings that mention cookies, and in Google Chrome the only blocked cookies are third-party cookies in incognito mode, which I'm not using.

 

[brec]

I get a window asking me whether I want to accept cookies, if I select accept all for that video library it works fine for me on Safari/Mac.
My only experience of limiting cookies was with Google, which is everywhere, so I decided I'd go in and deselect cookies about info I didn't want widely distributed.
After that nothing much worked on Google and I stopped using anything Google for years but they have taken over so comprehensively now you need to give them all your info if you want to use the internet

In Safari I deleted all cookies of any site with "porsche" in its name. Then I went to porsche.com and got a pop-up about cookies. I accepted all, then went to the Owner's Manual site. Still getting the same error upon clicking the play button of a video.

 

[Tooney]

I can access the written manual at https://manual.porsche.com/#/wpi/enter/pgroup/vhc:taycan

For the videos I get the same cookie error message. I've never found the videos - when I saw them - that useful.

 

[brec]

I can access the written manual at https://manual.porsche.com/#/wpi/enter/pgroup/vhc:taycan

For the videos I get the same cookie error message. I've never found the videos - when I saw them - that useful.

Yes, that's the Owner's Manual whose videos won't play. But I'm glad to know they're not very useful!

 

[Tooney]

Yes, that's the Owner's Manual whose videos won't play. But I'm glad to know they're not very useful!

If you are a new owner looking to get overview of Taycan operation, there are a couple of good youtube videos out there. Let me know and I will try to find links.

 

[brec]

If you are a new owner looking to get overview of Taycan operation, there are a couple of good youtube videos out there. Let me know and I will try to find links.

Good idea! Indeed that is what I am and am looking for. Previously I had searched only for "Taycan", but just now "Taycan operation" was more fruitful. How To set up and operate your All new Taycan! might be useful; its leading character is a 2022 4S and it's an hour long. I'll start with that one.

 

[Tooney]

Good idea! Indeed that is what I am and am looking for. Previously I had searched only for "Taycan", but just now "Taycan operation" was more fruitful. How To set up and operate your All new Taycan! might be useful; its leading character is a 2022 4S and it's an hour long. I'll start with that one.

Yes, that is the one I was thinking of. The same channel also has a 20 minute abridged version.

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