Can’t login to Porsche connect on PCM

[Axdenied]

Hi everyone,

Had a road trip from Switzerland to Germany 2 days ago and since then can’t login to Porsche connect anymore.
Last sync and car position was when I was in Germany.

Have tried to delete account, reset PCM with two finger in corner trick and go into privacy mode on and off but nothing is working….

Any other ideas, or is this linked to a service being down ?

Thanks!

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[SteveDC]

Hi everyone,

Had a road trip from Switzerland to Germany 2 days ago and since then can’t login to Porsche connect anymore.
Last sync and car position was when I was in Germany.

Have tried to delete account, reset PCM with two finger in corner trick and go into privacy mode on and off but nothing is working….

Any other ideas, or is this linked to a service being down ?

Thanks!

Take a look at this; it may help:

https://www.taycanforum.com/forum/t...-is-a-“guest”-with-services-unavailable.5638/

This issue sporadically arises at least since fall of last year. I have been told by Porsche support, numerous times, that there is a problem on their end. Another possbility is that the car’s own on-board wireless connection is defective, as reported by one user here with this problem.

 

[Axdenied]

Thanks @SteveDC … can’t help but feel we are beta testers of a very expensive (but so much fun…) software on wheels. If it had been any other car, I would have certainly already returned it.

What is annoying is the complete lack of clear error messages and sporadic issues. FYI my SOS light is green, and have been able to connect before…

I guess Third trip in less than 3 weeks of ownership to the dealer tomorrow… with very little hope given how much they seem to master the software.

 

[struther]

Thanks @SteveDC … can’t help but feel we are beta testers of a very expensive (but so much fun…) software on wheels. If it had been any other car, I would have certainly already returned it.

What is annoying is the complete lack of clear error messages and sporadic issues. FYI my SOS light is green, and have been able to connect before…

I guess Third trip in less than 3 weeks of ownership to the dealer tomorrow… with very little hope given how much they seem to master the software.

The last time I had an issue, I was told to put my car in private mode, lock it, walk away for at least 10 minutes and then return. Take it off private mode and see if it connects. It worked for me. Might be worth a shot before you return to the dealer.

 

[Axdenied]

The last time I had an issue, I was told to put my car in private mode, lock it, walk away for at least 10 minutes and then return. Take it off private mode and see if it connects. It worked for me. Might be worth a shot before you return to the dealer.

Thanks @struther yes saw this and tried it yesterday and today but unfortunately did not solve it.

 

[struther]

Thanks @struther yes saw this and tried it yesterday and today but unfortunately did not solve it.

That sucks. Hopefully the dealer can sort it out. I do find my connectivity drops for a day or so and then returns. Not exactly the most stable setup. Good luck!

 

[dflohr]

This morning, after 3 weeks following RWD delivery, the Green light finally came on allowing Connect server connection. I'll bet it was an IT issue like server permissions or login database problem. Who knows but at least its finally working. Dealer told me it affected many, but not all recently delivered cars.

 

[Axdenied]

This morning, after 3 weeks following RWD delivery, the Green light finally came on allowing Connect server connection. I'll bet it was an IT issue like server permissions or login database problem. Who knows but at least its finally working. Dealer told me it affected many, but not all recently delivered cars.

I confirm now finally working for me as well, was able to connect using my Porsche ID….

 

[PTEastBay]

Congrats

This morning, after 3 weeks following RWD delivery, the Green light finally came on allowing Connect server connection. I'll bet it was an IT issue like server permissions or login database problem. Who knows but at least its finally working. Dealer told me it affected many, but not all recently delivered cars.

Congrats! No luck for me yet 2.5 weeks after delivery. I now have a case languishing with Porsche connect support.

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