InnoDrive deactivated

[KGB_Spy]

Houston, we have a problem.

I bought a Porsche taycan 4s nearly 3 weeks ago (very happy).

I saw on the Porsche finder website that this model had the Porsche Innodrive (you know in grey in the list under the photo of the véhicule). I do not have any proof of that. But keep it in mind.

I live in France and I went to Italy to receive it (I bought it at a Porsche center with CPO). Went to take it, signed the paper, never had a list of the options on the Porsche (I asked for it never received it) there was no active subscription (except connect that finish in September) for the Innodrive.
Took the car back to France, activated Innodrive in Italy and in France and the fonction WAS on the car (I have a photo that attest it).

3-4 days later the options was deactivated, not visible on the “véhicule details” nor on the car. Called the Porsche center, they told me :
“It must have been a subscription that was active and it was deactivated with the property transfer.
Or it must have been that it deactivated when the car realized that was not in the country of origin.
And anyway, we are checking on the Porsche finder and it says the car DOES NOT HAVE THE OPTION”.

Seems weird, because I’m not mad and the image attests it (and I know my shit).
Asked to see the proof that an active subscription was paid by the previous customer but “it’s a privacy thing we can’t ask for it”.

So my question is ;
I am mad? And the subscription can be cancelled with the property transfer (but then again why put it on the website??)
Are they trying to fudge me over?
Am I missing something???

files attached : me driving very happy con PiD activated (you need to zoom a lot)
And the icon with the car and the PID (the old one I’m still on 3882)

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[KGB_Spy]

A zoom on the picture that….unfortunately, I did not take to have a proof of PID activated…

 

[allroadusa]

First you need to figure out the full list of equipments from factory.
Pay few Euros on this website:
https://pod-online.fr/Decodage-VIN-Porsche.php
https://vinanalytics.com/

And check for ALK or/and Innodrive : those are 2 options the previous user could have subscribed to when the car has ACC. In this case, the options are linked to the previous owner and not the car, and then should have been deactivated with/after the ownership transfert.

 

[KGB_Spy]

Will do, but, on the 2021 model, the Porsche Innodrive that wasn’t activated from the start became a subscription and then became a “one time 870$ payment”.
The thing is, there was no subscription and on the list of option initially it wasn’t activated (or so they told me).
Will pay anyway to see the list but pretty sure it was unactivated.

but the , why did I benefitted from the option when it wasn’t told to me that it was about to end? Why was it listed on the Porsche finder that it hat Porsche Innodrive ?

 

[KGB_Spy]

List of initial equipment there is no Innodrive. So it was bought after (or subscribed). Still no idea why it was on Porsche finder and why I was able to activate it.

 

[tigerbalm]

List of initial equipment there is no Innodrive. So it was bought after (or subscribed). Still no idea why it was on Porsche finder and why I was able to activate it.

I think it is very likely that the previous owner was paying a subscription for it rather than purchasing it outright. This was an option on MY21 to MY23 cars (maybe even MY24) but in the last year Porsche removed the monthly subscription option only allowing outright purchase.

This was mostly due to their being laggy activation/deactivation with the monthly subscription.

My guess is the Porsche Centre you purchased your car from saw PID on the car and listed it. And it took a few days for the PCM to run through the deactivation process once you had logged into the car.

On my Turbo S that I recently traded in, I had outright purchased Active Lane Keep (ALK) option and Porsche did confirm that the new owner would get that option (as it was not a subscription) however, as it wasn't on the original factory spec it would not be listed on the sales website.

https://finder.porsche.com/ie/en-IE/details/porsche-taycan-turbo-s-my23-preowned-N56VKN?model=taycan

It will be something that they will verbally explain to its new owner.

 

[KGB_Spy]

My guess is the Porsche Centre you purchased your car from saw PID on the car and listed it. And it took a few days for the PCM to run through the deactivation process once you had logged into the car.

It is also my guess. The car, when out of factory, didn't have the option but all the hardware to run InnoDrive. The option was listed on the porsche finder and was later deactivated because....well it was never there to begin with.
The thing is, I bought this car because I wanted InnoDrive. I have (alas!!) no proof that it was listed on the porsche finder but this photo of me driving with InnoDrive, I'm flabbergasted by the fact that Porsche is selling me a car with an option listed on their website that I must PAY when I'm out of the garage....
Those are predatory practices that I would not expect from porsche.

PS / I also ranted on the fact that they gave me a "mobile charger" - the one at 900 euros, when my option list says "mobile charger connect" that cost 1300 euros.
They answered "we are looking into this if we can substitue it".
Ahha

 

[tigerbalm]

Normally what happens on the "used car" website by Porsche is the dealer enters the cars VIN number and the factory spec is then automatically displayed on the listing. I'd be surprised if that showed Innodrive. Certainly on the still active listing for my car, it isn't showing Active Lane Keep even though that is permanently on the car.

However, they also have a free text entry box on each listing and many dealers (including the one here in Porsche) add a duplicate spec in there. I am assuming that if Innodrive did show up on your listing, it was in this place and not on the "expandable" spec options part of the listing.

If so, then my assumption is that the sales person that put the listing up saw Innodrive on the car and manually added it to listing by mistake rather than malice.

If you have the original URL of the listing then maybe the Internet Archive Wayback machine has a copy of it. Worth a try anyways.

https://archive.org/

Here for example is my listing via the archive:

https://web.archive.org/web/2025051...s/porsche-taycan-turbo-s-my23-preowned-N56VKN

 

[KGB_Spy]

Yep, that's the first thing I did : check the internet archive to know if I'm going mad :
https://finder.porsche.com/it/it-IT/details/porsche-taycan-4s-usata-7WRM24
But unfortunately, the page doesn't exist on the archive....
Oh well, I'm gonna explain this to the center in France. I don't think the center porsche in Italy will do anything about it.
The thing is, I know I saw it in the grey part of the equipment list "in evidenza" because that's the first thing I looked with the technician that told me how to operate it (and so I was able to activate it as seen on the photo).
Anyway, thanks a lot for the help!

 

[tophamn]

Irrespective of why InnoDrive has disappeared this is a contractual failure by the supplying dealer: the feature was advertised but not delivered so you have a legal case against them - they need to either reinstate the feature, take the car back or offer you compensation. I'm guessing but EU law should cover you for purchasing in Italy.

 

[chun]

Purchase contract, at least in Switzerland, lists all the options the car has. Did you check it?

 

[KGB_Spy]

Purchase contract, at least in Switzerland, lists all the options the car has. Did you check it?

Purchase contract, unfortunately, doesn't mention a single option, only reference the VIN number.
That's why I said to the dealer "I know it's my word against yours...but I have the proof that PiD was active the day I took the car". We will see if they are more "receptive" in France (doubts).

Irrespective of why InnoDrive has disappeared this is a contractual failure by the supplying dealer: the feature was advertised but not delivered so you have a legal case against them - they need to either reinstate the feature, take the car back or offer you compensation. I'm guessing but EU law should cover you for purchasing in Italy.

And that's the problem : they take the initial factory listed equipment which doesn't feature PiD. But I'm sure I saw it AND got the proof it was active when I left with the car.

So all and all, I think I'm kinda screwed, no real proof whatsoever (except that photo) but they can always argue "it was a subscription of the other guy" etc etc.

I'll keep you updated as I go see the French dealer the 8th July (the center in Italy didn't complete the WRS0 recall - and I don't know if they can sell me the car without doing it.)

 

[KGB_Spy]

Another thing they did wrong : The option listed "Mobile charger connect" and they got me a "mobile charger" (not the connect one). Was ready to not say a thing if InnoDrive was re-activated.
The guy is "looking into it to EVENTUALLY send a replacement". Ahah

 

[tophamn]

Purchase contract, unfortunately, doesn't mention a single option, only reference the VIN number.
That's why I said to the dealer "I know it's my word against yours...but I have the proof that PiD was active the day I took the car". We will see if they are more "receptive" in France (doubts).

At least in the UK anything said verbally also forms part of the contract - though I understand it's impossible to prove.

 

[TonyR]

Just trying to figure out what we are talking about here. What your dashboard is showing is Adaptive Cruise Control and Active Lane Keep. But my understanding was that Innodrive was an additional layer you could pay to activate that combined in the road sign detection (showing the speed limit next to your speed) and the mapping to adjust the car speed to the road (junctions, roundabouts, bends etc) and to the local speed limit. Not sure whether you are talking about that or the ACC and ALK. If its the latter if you look underneath the numberplate there should be a central black panel with a large circular insert where the distance keeping sensor is fitted. If its there you have ACC and ALK and if not you don’t.

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