MyPorsche iPhone app not updating car data

[isamuels]

They applied the update to my car, took two days (!!) and now all is back working fine. I got all the connectivity, internet radio, Apple Music, and it shows up great on the app.

This is really good to hear. My first available appt is March 5

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[someTimesJoe]

I talked to support yesterday and they weren’t able to help. They wanted pictures of my green SOS light, PCM showing 4G connectivity and the errors of me trying to sign back into my account. I did the factory reset and have been stuck on guest. They’re taking the pictures back to Germany so it’ll be a few days. I called my Porsche center and have an appointment next Tuesday. Hopefully it’ll be fixed then. I’ve noticed that Waze doesn’t display in CarPlay either. Sounds and alerts work but no maps. Apple, Google and APRP maps work fine.

 

[Tooney]

If your car has datacomm problems (no LTE/4G), you call Porsche support and you follow their advice to factory reset the PCM, understand:

factory reset usually never fixes the problem,​

factory reset deletes your user id from the PCM, and​

you will not be able to re-add your user id until the car's communication link is fixed.​

 

[Alemany]

If your car has datacomm problems (no LTE/4G), you call Porsche support and you follow their advice to factory reset the PCM, understand:

factory reset usually never fixes the problem,​

factory reset deletes your user id from the PCM, and​

you will not be able to re-add your user id until the car's communication link is fixed.​

I think is unacceptable and embarrassing that after 5 years of this model being out we are still having the same idiotic bugs with the software. Black eye for Porsche quality.

 

[Gino]

My app would connect until 8am this morning.
It's now showing as being 5 hours since it last connected.
Guess the Porsche servers are down again. (I'm in the UK.)
Or my LTE has broken again and needs another dealer visit to reset it.

I just got my 2021 Taycan back last week after they had to reset the PCM software which was not communicating with the Porsche servers. It worked for a few days but now it stopped communicating completely and all I see on the dash PCM is the Porsche logo, no ability to see or select anything. No maps, no music, no settings. When I turn the car off the driver display goes completely blank.
Back to Porsche service we go…
At least it drives…

 

[isamuels]

My 2025 Taycan RWD was delivered in Nov 16. It stopped communicating with my iPhone Porsche Connect app on Feb 2. Porsche support recommended that I schedule service to perform an update and reset my car's Porsche Connect. On March 5 I brought the car in for. service. After the major update, my car and iPhone app are working fine.
Here is the info on my update: WRV3 CAMPAIGNUPDATE TO SOFTWARE NETWORK VR11
My Mileage at the time of service was 2473
I have no other issues with my car. After driving 3 Teslas over 9 years, this car is wonderful!

 

[someTimesJoe]

My 2025 Taycan RWD was delivered in Nov 16. It stopped communicating with my iPhone Porsche Connect app on Feb 2. Porsche support recommended that I schedule service to perform an update and reset my car's Porsche Connect. On March 5 I brought the car in for. service. After the major update, my car and iPhone app are working fine.
Here is the info on my update: WRV3 CAMPAIGNUPDATE TO SOFTWARE NETWORK VR11
My Mileage at the time of service was 2473
I have no other issues with my car. After driving 3 Teslas over 9 years, this car is wonderful!

My app stopped working on February 3. It’s been in service once and they couldn’t figure it out. Support has been non responsive and I provided them pictures. Something is off as I don’t have traffic on the PCM and I can’t sign in with my login nor the QR being available. Something works when charging though at EA as I receive notifications and I see my charging history but not active charging.
My return appointment is at the end of this month and I’ll mention WRV3 update.

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