Charging Error

[Marshall]

I have a 2020 4S that has been trouble free until yesterday. Last night I plugged my car in at home to charge overnight according o my usual profile (85% charge ready at 6:30 am). In the morning the Porsche App said charging error and the car did not charge. Thinking I did not plug the charger in correctly I went to the car, unplugged it and set the car to direct charge as it was now past 6:30 am. The charge would not initialize and on the screen in the car the display showed a spinning circle as if trying to connect. Thereafter, I went to an Electrify America location, plugged in and the car charged normally. At that point I thought maybe my charger was bad (a JuiceBox) so at the end of the day after driving around 40 miles I plugged the car in at home, put on direct charge charge and the car charged normally. That ruled out a defective charger. I once again set my car to my usual profile, plugged it in and the following morning the same charging error, and when I go to direct charge the same spinning circle as if trying to initialize.
Has anyone else experienced this issue and if so, what was the cause or a resolution? Thanks for the advise.

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[W1NGE]

I have a 2020 4S that has been trouble free until yesterday. Last night I plugged my car in at home to charge overnight according o my usual profile (85% charge ready at 6:30 am). In the morning the Porsche App said charging error and the car did not charge. Thinking I did not plug the charger in correctly I went to the car, unplugged it and set the car to direct charge as it was now past 6:30 am. The charge would not initialize and on the screen in the car the display showed a spinning circle as if trying to connect. Thereafter, I went to an Electrify America location, plugged in and the car charged normally. At that point I thought maybe my charger was bad (a JuiceBox) so at the end of the day after driving around 40 miles I plugged the car in at home, put on direct charge charge and the car charged normally. That ruled out a defective charger. I once again set my car to my usual profile, plugged it in and the following morning the same charging error, and when I go to direct charge the same spinning circle as if trying to initialize.
Has anyone else experienced this issue and if so, what was the cause or a resolution? Thanks for the advise.

Could be software related rather than a physical fault with the AC charger.

Remove all profiles and timers - ensure they're removed from the PCM. Start over.

12v battery disconnect to reboot all 12v systems.

Failing that it's the dealer I'm afraid.

 

[DuffNation]

I have a 2020 4S that has been trouble free until yesterday. Last night I plugged my car in at home to charge overnight according o my usual profile (85% charge ready at 6:30 am). In the morning the Porsche App said charging error and the car did not charge. Thinking I did not plug the charger in correctly I went to the car, unplugged it and set the car to direct charge as it was now past 6:30 am. The charge would not initialize and on the screen in the car the display showed a spinning circle as if trying to connect. Thereafter, I went to an Electrify America location, plugged in and the car charged normally. At that point I thought maybe my charger was bad (a JuiceBox) so at the end of the day after driving around 40 miles I plugged the car in at home, put on direct charge charge and the car charged normally. That ruled out a defective charger. I once again set my car to my usual profile, plugged it in and the following morning the same charging error, and when I go to direct charge the same spinning circle as if trying to initialize.
Has anyone else experienced this issue and if so, what was the cause or a resolution? Thanks for the advise.

There are extensive threads on this very issue with Porsche’s supplied Mobile chargers (sorry, not savvy enough to drop them here). But, yes, it’s been a real issue that apparently PNA is ignoring:downplaying and the dealers are looking the other way. My PMCC+ did the exact same thing and I couldn’t get it to reset until I unplugged it from the wall. When I did that, it reset from the 100% charge, back to 50% delivery. After reviewing threads here, I left it alone and the problem has resolved. The handle is no where near as hot as it was before and it’s still ready at 6:45am for me. From what I’m understanding, this may be better for the car battery and safer for my home from a fire risk, too. My daily commute is 60 miles most days, so at 85% (218 mi range), I have more than enough juice every day. Hope that helps

 

[Marshall]

It is not the Porsche charger. The charger is a Juice Box.

 

[Marshall]

Update-I took my car into the dealer and they advised me that there is a fault with the high voltage regulator. The part is not available in the US and the dealer says it will take approximately a week to get from Germany. Once received only a couple of hours to install.

 

[kewina12]

Update-I took my car into the dealer and they advised me that there is a fault with the high voltage regulator. The part is not available in the US and the dealer says it will take approximately a week to get from Germany. Once received only a couple of hours to install.

@ Marshall - Did changing this part resolve the charging issue?

I'm having something similar where I've tried deleting all profiles, set to direct charging, it'll charge for a few minutes, but then stop charging.

 

[Marshall]

@ Marshall - Did changing this part resolve the charging issue?

I'm having something similar where I've tried deleting all profiles, set to direct charging, it'll charge for a few minutes, but then stop charging.

Yes. After the part was changed no issues. It took about a week to get the part. Everything OK since the replacement.

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