failed on board charger. advice please

[Andytemple]

just finished a 2500 mile road trip round France - amazing trip weeks skiing in Tignes, stopped in Beaune, Avignon, Bordeaux and st Malo - French roads amazing, brilliant car for a road trip, and the charging was fantastic in France except.... Charged on a slow charger overnight in a car park. Car stopped charging half way through the night. didn't think much more of it except wouldn't then slow charge on the car park charger the next day. thought it was probably an issue with the chargers. Got home and won't slow charge on my Ohme. Fast charging is fine. Phoned Porsche Exeter - can fit me in on the 17th May! My concern is that whilst I can cope with not being able to use the car for a month (have an ID Buzz as a backup though not an ideal daily driver), will the 12V battery now slowly deplete? The voltage already appears to be dropping. If the car stops working will be a nightmare as live in a small Devon village and access is almost impossible - they would not get a low loader in if the car stops working. I assume my 22kw charger has gone - a known issue. Don't really feel that taking the car in in a months time is a good solution - basically will not be able to use the car for a month even if it is still working then. Any suggestions? Also what compensation are people getting if it is the 22kw charger that has failed. I love the car and don't feel that the occasional failure is a negative if it is sorted out properly by Porsche, but this seems to be an impending disaster that Porsche are not to bothered about. Thanks

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[BjörnfromHamburg]

I just had the job done.
My Taycan wouldn't move an inch anymore and had to be towed in.
I was charging 11 kW and it stopped in the middle.
Charger was dead, Taycan showed red circle.
I could engage the car but it would not go into gear.
In Germany, they can fix the issue within days. Just be sure to go through Porsche Assistance, when you have it.
You will get your car back quicker.
Compensation took my dealership around 6 weeks to get it approved. 1660,- €

 

[Art]

I had my 22 kW charger downgraded few months ago and compensated with year of extended warranty.

 

[Midlifecrisis]

Advise them of the problem with your village and take them the car now. They might fix it sooner if it is sitting there. I was away for 2 weeks soon after my first heater packed up and just left it with them. They sorted it while I was away

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