Zicolay
Member
- Thread starter
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UPDATE: Fantastic Support from Porsche - Issue Solved
It turned out that when I was activating my Taycan at the dealership there was a remote server issue at the MyPorsche datasenter.
Ungortunately this happened at the same moment my account was established causing half of the registration progress to stop.
The Porsche support tech were able to track this back several weeks to the very second my account was made and reset the progress.
I have to say I am very impressed with the support and have been kept continuously up to date on progress.
Hats of to the Porsche techs and service team.
———————————————————
At delivery of my 4S on April 15th I setup the Porsche Charging Service (Taycan) together with my dealer.
I was notified that I should receive a card in the mail and the app should have been activated during the first 24 hours.
It has now been almost a week since I took delivery of my 4S and the Porsche Charging Service (Taycan) is still not activated.
I haven't received my Porsche Charging Card yet so my only option is to use 3rd party charging services or manually pay at IONITY.
Since the service is not enabled I cannot add 3rd party charging services to it either.
On my account under the Porsche Charging Services it just states "Activation in Progress" and has done so since I took delivery.
Deleting the app, logging out of app and/or Porsche account etc does not help, it seems as if the registration process halted somewhere internally at their end.
My contact details in the connect-portal are all up to date, my payment options are correct, but they still can't seem to activate my charging services.
Anyone else having the similar problems?
It turned out that when I was activating my Taycan at the dealership there was a remote server issue at the MyPorsche datasenter.
Ungortunately this happened at the same moment my account was established causing half of the registration progress to stop.
The Porsche support tech were able to track this back several weeks to the very second my account was made and reset the progress.
I have to say I am very impressed with the support and have been kept continuously up to date on progress.
Hats of to the Porsche techs and service team.
———————————————————
At delivery of my 4S on April 15th I setup the Porsche Charging Service (Taycan) together with my dealer.
I was notified that I should receive a card in the mail and the app should have been activated during the first 24 hours.
It has now been almost a week since I took delivery of my 4S and the Porsche Charging Service (Taycan) is still not activated.
I haven't received my Porsche Charging Card yet so my only option is to use 3rd party charging services or manually pay at IONITY.
Since the service is not enabled I cannot add 3rd party charging services to it either.
On my account under the Porsche Charging Services it just states "Activation in Progress" and has done so since I took delivery.
Deleting the app, logging out of app and/or Porsche account etc does not help, it seems as if the registration process halted somewhere internally at their end.
My contact details in the connect-portal are all up to date, my payment options are correct, but they still can't seem to activate my charging services.
Anyone else having the similar problems?
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