How are you asking dealership for PCM update?

[Neptune]

I tried to book my car in for the PCM update and the person on the phone had no idea what I was talking about.

She said all they can book the car in for are the recalls, non of which where the PCM update which technicaly is not a recall.
This is Porsche west london so one of the bigger dealerships that should have some clue as to what is going on.

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[1AX]

It's classed as a software recall. Might be worth quoting the campaign reference WNJ8

 

[W1NGE]

I tried to book my car in for the PCM update and the person on the phone had no idea what I was talking about.

She said all they can book the car in for are the recalls, non of which where the PCM update which technicaly is not a recall.
This is Porsche west london so one of the bigger dealerships that should have some clue as to what is going on.

It is a recall but may not be listed for your car if new.

Check the status on My Porsche website and it will be flagged there.

Your dealer is being a bit thick.