Main account showing as Secondary user?

Av0789

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Hi all,

I just took delivery of a Taycan 4S. I logged in using my Porsche ID and it shows me as a secondary user below the Guest profile. Therefore I am unable to activate the remote access features, anyone know what to do?

thanks!
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W1NGE

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Go to My Porsche portal and modify your profile(s) nominating which is primary and which is secondary.
 
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Av0789

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Hmm, I am logged into the web portal and the app, I don’t see where this option is. I believe in the app it shows my name as main user but it says “inactive”. However I am logged into the car with my ID.
 

W1NGE

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Click on the picture of your car (quickest way to navigate) and scroll to the bottom.

Sadly, it looks as though you can only manage Secondary Users so it's back to the dealer to set this up for your properly (admin task)..

Porsche Taycan Main account showing as Secondary user? 1622633400538
 

dnanian

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This happened to me at my last service; call Porsche - they've likely split your account into two and need to merge them back together. You then need to delete the user in the car and re-add it.
 


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Av0789

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This happened to me at my last service; call Porsche - they've likely split your account into two and need to merge them back together. You then need to delete the user in the car and re-add it.
Porsche NA should be able to do this over the phone?
 
 




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