My recently purchased CPO Taycan won't login to my Porsche account

[Tooney]

I did, but I can’t see anything in PCS because I just get this message:

“We are working on your order. Please note activation times may vary depending on the selected service”

So I’ll call Porsche tomorrow and see if they can force it.

That means you do not have Porsche Connect and Porsche Charging Service.
Until that happens to charge at EA you pay with credit card or your EA app and EA account.

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[Tooney]

Don't accept delivery of the car unless you can log into the car with your Porsche Connect ID and the app can pick up your car - insist on it.

 

[ZenicaNC]

Next time.

how long does it generally take for this process and for things to become fully functional?

 

[Tooney]

Next time.

how long does it generally take for this process and for things to become fully functional?

I don't know. If you bought from a Porsche dealer, go back to them and get them to followup and expedite. If not you have to deal with PorscheNA customer service.

 

[W1NGE]

Thanks. The PIN did finally show as an option I can set.

Are the personal vehicle settings linked to the key or ID I log into the car with?

Some comfort settings are aligned with the key and others to your Porsche ID. Unlocking from a given key instructs the car to load the correct profile associated with it.

If there are 2 drivers create a secondary Porsche ID and use the other key with that.

 

[W1NGE]

Next time.

how long does it generally take for this process and for things to become fully functional?

48 hours or so if not ready at collection time - it really ought to have been prior to drive off.

Poor service.

 

[ZenicaNC]

I don't know. If you bought from a Porsche dealer, go back to them and get them to followup and expedite. If not you have to deal with PorscheNA customer service.

It was a Porsche dealer.

I’ll call Porsche CS tomorrow, otherwise I’ll address it with the dealer.

It’s been well over 48 hrs so probably should have been resolved by now if it were going to be by what ever automated process Porsche uses.

 

[Tooney]

It was a Porsche dealer.

I’ll call Porsche CS tomorrow, otherwise I’ll address it with the dealer.

It’s been well over 48 hrs so probably should have been resolved by now if it were going to be by what ever automated process Porsche uses.

Your Porsche dealer did not handle this well. For one thing, the questions you are asking (settings, DC charging, app features) should have been covered by the dealer at delivery.
PCNA customer service can be slow ('i'll have to forward that to 2nd level team, call back in a couple days, etc.). Don't let your dealer palm the problem off to customer service.
Consider driving car back to dealer and saying, let's get it all working right now. I'll wait....
This is not a service problem, it is a dealer did not get the car ready prior to delivery problem.

 

[ShiftyWolf]

@ZenicaNC, hopefully Porsche NA helps you out with this. I used the online owner verification process when I purchased my used Taycan and I seem to recall it taking about a week or two for the car to show up in My Vehicles.

I do have Porsche Connect and EA charging three years from the original in-servuce date, NOT my puchase date.

But I did get 3 months of free Sirius XM!

 

[Tooney]

Is this the charging service your referring to?

I gave the wrong answer earlier. The Porsche service for EA on the app is Account ... Charging Service.

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