Yes, at this point, I’ve accepted the dealer’s assurance that Porsche is covering the replacement. I’ve not asked for anything in writing. If anyone gets cute, I’ll just bring my 40+ years of practicing law into the fray.
Lawyering can be effective but slow. Sometimes a little media hype works way faster. Imagine if someone with a blue tick tweeted Elon with Porsche official warranty refusal stating their EVs lose warranty if not driven at least 6000 miles a year, I bet he could come up with a witty reply which would get attention from the media and then Porsche PR. Then Porsche PR issues a statement this was a mistake, and your new battery magically arrives just days later to make sure this doesn't spin into how long it takes to get a replacement.
Absolutely, nothing is perfect and every manufacturer will have warranty repairs - that is normal and most people don't have an issue with that. On the other hand, if the manufacturer refuses the warranty because your car averaged less than 6000 miles a year, well, that is not normal, at least IMO.
I would start by first emailing porsche NA and asking for clarification on the warranty statement. If they do indeed confirm it, do we need to take it to next stepsLawyering can be effective but slow. Sometimes a little media hype works way faster. Imagine if someone with a blue tick tweeted Elon with Porsche official warranty refusal stating their EVs lose warranty if not driven at least 6000 miles a year, I bet he could come up with a witty reply which would get attention from the media and then Porsche PR. Then Porsche PR issues a statement this was a mistake, and your new battery magically arrives just days later to make sure this doesn't spin into how long it takes to get a replacement.
Absolutely. When I said "official warranty refusal" I mean something from Porsche corporate stating they will not warranty a car because it was driven less than 6000 miles a year, not just some statement from a dealer. I've owned many cars, and I have seen dealers sometimes claim things are not covered under warranty, but when pushed, it turned out it was covered.I would start by first emailing porsche NA and asking for clarification on the warranty statement. If they do indeed confirm it, do we need to take it to next steps
Thanks for all of the comments. I want to make it clear that Porsche IS HONORING the battery warranty and not claiming as a defense to honoring the warranty that I’m not driving the Taycan enough. Honoring the warranty is not an issue. What is out there is that there isn’t a replacement battery pack in the US for the needed service and is not expected until week of April 22. This is a parts availability issue. Porsche doesn’t manufacture the battery pack.I would start by first emailing porsche NA and asking for clarification on the warranty statement. If they do indeed confirm it, do we need to take it to next steps
