Taycan GTS collection cancelled - heating system issues discovered during PDI

[Jabbar]

Hi all

I was due to collect my new Taycan GTS on Sunday having waited 12 months. Received email from dealer earlier this afternoon to let me know as part of PDI check they found issues with the heating system. They can’t provide details on when I might be able to collect given the parts needs are on back order. Disappointment is an understatement as good chance it will be next year before I can collect.

Sponsored

 

[bah1590]

Hi all

I was due to collect my new Taycan GTS on Sunday having waited 12 months. Received email from dealer earlier this afternoon to let me know as part of PDI check they found issues with the heating system. They can’t provide details on when I might be able to collect given the parts needs are on back order. Disappointment is an understatement as good chance it will be next year before I can collect.

Yes, I am sure it is a major disappointment especially after waiting a year but kudos to your dealer for doing the proper checks and discovering the issue before delivery. Hopefully, the wait won't be too long.?

 

[AyTifosi]

oh geeze.. that's torture. I hope they sort that out quickly for you. What's the spec on the car?

 

[im85288a]

Hi all

I was due to collect my new Taycan GTS on Sunday having waited 12 months. Received email from dealer earlier this afternoon to let me know as part of PDI check they found issues with the heating system. They can’t provide details on when I might be able to collect given the parts needs are on back order. Disappointment is an understatement as good chance it will be next year before I can collect.

I had exactly this on the day I was supposed to pick up my car (Yesterday). Pick up time was 5pm and they rang me around lunch time to break the bad news. What made it worse is earlier in the week they had informed me there were no active campaigns on the car and all was good to pick up…so of course I paid for the car.

Latest I heard they’ve ordered the part from Germany and expect delivery on Wednesday, they need a day to install it so ETA for getting the car is this Thursday.

Disappointing, but in a way nice to know it wasn’t just my car!

 

[Jabbar]

Yes, I am sure it is a major disappointment especially after waiting a year but kudos to your dealer for doing the proper checks and discovering the issue before delivery. Hopefully, the wait won't be too long.?

Totally agree. Dealer has been outstanding and great service received and as you say kudos for picking things up. I have a 100% trust in them to get it sorted.

 

[Jabbar]

oh geeze.. that's torture. I hope they sort that out quickly for you. What's the spec on the car?

Spec below. When I do get the car I know it’s going to be amazing.

Individual equipment
Crayon
Two-Tone Leather Interior, Smooth-Finish Leather, Black/Crayon
Comfort seats (14-way, electric) with memory package
4+1 Seats
Electric folding Exterior Mirrors
Single-Speed Transmission on the Front Axle, 2-Speed Transmission on the Rear Axle Rear-Axle Steering including Power Steering Plus
21-inch RS Spyder Design wheels in satin black
Automatically dimming exterior and interior mirrors
Panoramic Roof, fixed
Windscreen with Grey Top-Tint
Privacy Glass
Head-Up Display
ParkAssist including Surround View
Lane Change Assist (blind spot monitoring)
Adaptive Cruise Control
Comfort Access
Ambient Lighting
Seat Heating (front and rear)
Massage Function front including Seat Ventilation front
Advanced Climate Control (4-Zone)
Steering Wheel Rim Leather incl. Steering Wheel Heating
Porsche Crest on Headrests (Front and Outer Rear Seats)
Passenger Display
BOSE® Surround Sound System
Electric Charging Cover
150kW on-board DC-DC converter

 

[Fish Fingers]

Hi all

I was due to collect my new Taycan GTS on Sunday having waited 12 months. Received email from dealer earlier this afternoon to let me know as part of PDI check they found issues with the heating system. They can’t provide details on when I might be able to collect given the parts needs are on back order. Disappointment is an understatement as good chance it will be next year before I can collect.

Have you got some wheels till it gets sorted?
If not, has the dealer stepped in?

Just interested, given the huge shortage of loan cars currently.

Same question to @im85288a

 

[Jabbar]

I had exactly this on the day I was supposed to pick up my car (Yesterday). Pick up time was 5pm and they rang me around lunch time to break the bad news. What made it worse is earlier in the week they had informed me there were no active campaigns on the car and all was good to pick up…so of course I paid for the car.

Latest I heard they’ve ordered the part from Germany and expect delivery on Wednesday, they need a day to install it so ETA for getting the car is this Thursday.

Disappointing, but in a way nice to know it wasn’t just my car!

Sorry this happened to you as well but pleased that you will be able to hopefully collect next week. I hope mine is a similar timeline but I suspect it will be following week.

Like you, I paid this week, activated the Porsche Tracker, Charging service, insurance etc.

 

[Jabbar]

Have you got some wheels till it gets sorted?
If not, has the dealer stepped in?

Just interested, given the huge shortage of loan cars currently.

Same question to @im85288a

Luckily I have a lease car until May 2023 so I’m covered.

 

[im85288a]

Have you got some wheels till it gets sorted?
If not, has the dealer stepped in?

Just interested, given the huge shortage of loan cars currently.

Same question to @im85288a

Luckily I still have my Tesla Model 3 but they did not even often a courtesy car. To make matters even worse they had earlier advised me to take the 5 day “drive away” insurance startling on 1st December and ending on 6th December which now will have expired before actually picking the car up.

I emailed them today asking about compensation and a couple of other queries. The other queries were answered and the question on compensation ignored!

Suffice to say, not impressed at all!

 

[im85288a]

Like you, I paid this week, activated the Porsche Tracker, Charging service, insurance etc.

That‘s the most annoying part! They said activate the PTS (about £279), use the 5 day drive away Porsche Insurance and took the full payment for the car…..and then on delivery day discover the PDI issue. They had the car for a full week before scheduled delivery day so I really think there’s no excuses for it.

At least they discovered yours before delivery day but it still sucks taking into account all the above.

 

[Fish Fingers]

Luckily I still have my Tesla Model 3 but they did not even often a courtesy car. To make matters even worse they had earlier advised me to take the 5 day “drive away” insurance startling on 1st December and ending on 6th December which now will have expired before actually picking the car up.

I emailed them today asking about compensation and a couple of other queries. The other queries were answered and the question on compensation ignored!

Suffice to say, not impressed at all!

I have to say, I know things are difficult for dealers currently, but I would have to pick up on that with the dealership.

 

[AyTifosi]

Spec below. When I do get the car I know it’s going to be amazing.

Individual equipment
Crayon
Two-Tone Leather Interior, Smooth-Finish Leather, Black/Crayon

Nice build. Yup, it'll be worth the wait.

 

[Jabbar]

That‘s the most annoying part! They said activate the PTS (about £279), use the 5 day drive away Porsche Insurance and took the full payment for the car…..and then on delivery day discover the PDI issue. They had the car for a full week before scheduled delivery day so I really think there’s no excuses for it.

At least they discovered yours before delivery day but it still sucks taking into account all the above.

Agreed. I did exactly same. My car arrived at the dealers on Friday 25 November. The PDI took place on 2 December. So whilst grateful it’s been picked up before handing over, like you they’ve had car for a week.

One of my friends collected their Taycan yesterday and have taken it back to dealers today for same issue. So it appears more widespread.

 

[Jabbar]

Also the car was taxed / registered today ahead of delivery for Sunday. The PDI then happened. I’m hoping I manage to have car this month otherwise another issue if it goes into January but car registered in December

Sponsored