flickroll
Well-Known Member
- First Name
- Jim
- Joined
- Jun 5, 2020
- Threads
- 9
- Messages
- 125
- Reaction score
- 93
- Location
- Virginia, USA
- Vehicles
- Taycan Turbo
- Thread starter
- #16
Facepalm... because if you want help you have to first help us understand the details of the problem. We can't give useful help without useful data to define the problem. If I (or anyone) asks specific questions in response to a call for help, it's because we need specific answers. We want to help, but we don't read minds. We can't see your phone, your computer, or your car. We don't have video cameras recording what you've been doing for the past hour or day.
If you call a support line for help and all you tell them is "My thing isn't working" then they can't help you. WE can't help you. So we ask questions to help narrow down the problem.
You said "in my area". I had to go to your profile to see where you were located. It's more helpful to say "Of the five EA locations in Virginia, only two were Green in the EA App. I didn't look in the ChargeAmerica App. I didn't try charging there, I was just looking at the EA App." Then we can start with that information.
So, I looked at the EA app. It said that you had two available Stations in Virgina, and 3 that were gray (indicating "Coming Soon"). So I was confused about what you were seeing. We needed to be on the same page. So I asked. Twice. Then I facepalmed.
I was not asking for help as much I was commenting about EA chargers perhaps being on the fritz. Perhaps what I should have said was ‘is anyone seeing the same thing?’ And no you can’t read minds, neither can I. You therefore did not know that I didn’t know there were multiple apps to potentially look at for EA information. So then the beginning of your post, face plant, and the end of your post implying that perhaps I was ranting, became a little offensive to me. If you reread the original post, there was no rant whatsoever in it. And a friendly post went to sh** rapidly.Facepalm... because if you want help you have to first help us understand the details of the problem. We can't give useful help without useful data to define the problem. If I (or anyone) asks specific questions in response to a call for help, it's because we need specific answers. We want to help, but we don't read minds. We can't see your phone, your computer, or your car. We don't have video cameras recording what you've been doing for the past hour or day.
If you call a support line for help and all you tell them is "My thing isn't working" then they can't help you. WE can't help you. So we ask questions to help narrow down the problem.
You said "in my area". I had to go to your profile to see where you were located. It's more helpful to say "Of the five EA locations in Virginia, only two were Green in the EA App. I didn't look in the ChargeAmerica App. I didn't try charging there, I was just looking at the EA App." Then we can start with that information.
So, I looked at the EA app. It said that you had two available Stations in Virgina, and 3 that were gray (indicating "Coming Soon"). So I was confused about what you were seeing. We needed to be on the same page. So I asked. Twice. Then I facepalmed.
In any event, I am through talking about it. Let’s move on to something productive.
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