Has anyone noticed connectivity issues with Porsche Connect App in the UK

[Zakirp]

I noticed connectivity issues with my Porsche App last night, , Plugged in the home charger Andersen 2, however the Porsche App would not detect the charger had been plugged in most of the night, hence it would not reflect on the OVO anytime app, the car was fully charged by the morning, but reflected as a direct charge, the charge did not reflect on the OVO app.

Spoke with the dealership this morning whom confirmed issues with Porsche Connect and were working on a solution.

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[porcha]

Thanks - yes same issue tonight. Started charging and went to app to see progress and not connecting. Can't connect via computer either to see Connect Services - so seems to be on their end.

 

[Zakirp]

Thanks - yes same issue tonight. Started charging and went to app to see progress and not connecting. Can't connect via computer either to see Connect Services - so seems to be on their end.

Hi,
Mine seems to be working working tonight, just connected the charger to check and seems to be ok showing on the app, however Porsche said it’s been ongoing for a few days, maybe intermittent, he went on to say they could not even add any new users to the system, seems like the issue is definitely on there side, fingers crossed they sort it out soon.

 

[IBZman]

I’m having connectivity issues too with the app and via the web.

I first noticed it as I was trying to switch to Octopus Intelligent EV tariff and it constantly fails when Octopus tried to connect to Porsche. The Octopus app says the issue is with the Porsche servers.

 

[imsyB]

Also having connectivity problems. Tried reinstalling the app. Now not able to add the car.
When I log back in to the app it shows an error "Something is wrong - please try again"
Porsche needs to employ some Tesla software developers.

 

[Fish Fingers]

My app was down when I checked it a few hours ago, but is now back again.

Over the last few weeks it doesn't seem to update much at all. It can be say '12 hours ago' on the app. Then when I open it, it updates and I see where things are.
The app seems to be not updating until you prod it.

 

[porcha]

Seems to be working again this am…

 

[taymac]

I had the same problem yesterday afternoon — spent ages trying to fix it (thinking I had done something wrong). I gave up but when I saw this thread I checked just now and it is back up and running this afternoon. It has not recorded my charging session from yesterday — thought it might have stored this and downloaded it when it reconnected…

 

[kurand]

Apparently, VW Group had a major IT outage as reported by the Register and others. This probably accounts for server access problems.

https://www.theregister.com/2023/09/28/volkswagen_crippled_it_disruption/

 

[Ymt400]

I’m having connectivity issues too with the app and via the web.

I first noticed it as I was trying to switch to Octopus Intelligent EV tariff and it constantly fails when Octopus tried to connect to Porsche. The Octopus app says the issue is with the Porsche servers.

I had same issues last night with octopus trying to connect with Porsche. Gave up last nigh. Tried this morning and all good. Took 10 mins for connection. Will plug in tonight.

 

[anonymouse]

I had no connectivity from last night either. Third-party apps (eg ABRP, Tronity) also received no data. It’s annoying that Porsche doesn’t have a status page to show whether there is a server outage or vehicle problem; nor is the error properly handled by the iPhone app.

Service was restored the moment we popped out of the tunnel into France at 0920. I don’t know whether this means it was a UK-only outage or just a coincidence.

 

[IBZman]

I had same issues last night with octopus trying to connect with Porsche. Gave up last nigh. Tried this morning and all good. Took 10 mins for connection. Will plug in tonight.

Yep. Same. All good this morning.

 

[Hanny]

Nope …..

 

[Midlifecrisis]

I have had no connection for a couple of days. Still dead. Hopefully will sort itself out soon. Did anyone reboot anything to get it going again? Or just wait for it?

 

[Zakirp]

When I

I had same issues last night with octopus trying to connect with Porsche. Gave up last nigh. Tried this morning and all good. Took 10 mins for connection. Will plug in tonight.

I had the same issue with Opus, however the following day all worked fine.

I have had no connection for a couple of days. Still dead. Hopefully will sort itself out soon. Did anyone reboot anything to get it going again? Or just wait for it?

nope nothing at all, it just started working by itself, I never even logged out of the Porsche App

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