Pairing tracking fobs to car failing at dealer

[dragcity]

The dealer tried to do the pairing of the fobs when I picked the car up but couldn't so scheduled to return today for them to try again but still no luck. They say they need the car for a few days to investigate and fix.

Anyone else face something similar and did the dealer say what it took to resolve?

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[IBZman]

On my 911 this took a month! Good luck!

 

[W1NGE]

The dealer tried to do the pairing of the fobs when I picked the car up but couldn't so scheduled to return today for them to try again but still no luck. They say they need the car for a few days to investigate and fix.

Anyone else face something similar and did the dealer say what it took to resolve?

Mine initially worked fine and then I discovered the PVTS+ went offline for 2 weeks (no notification and no way of knowing). I had a hunch something wasn't right so I called Vodafone SOC and they confirmed the unit had gone offline and precisely when it happened.

A further trip to the dealers to re-pair cured the problem but what I thought would be a 15 min exercise took 2 hours. Not sure what this entails but apparently not straight-forward.

I think the units can go off for whatever reason which may require a replacement (not the fobs).

Doesn't inspire confidence in an anti-theft device that you have no way of knowing if it is active or not .... unless you trip it or periodically contact the SOC.

 

[dragcity]

On my 911 this took a month! Good luck!

Would not be happy! Hope the loner was decent

 

[dragcity]

Mine initially worked fine and then I discovered the PVTS+ went offline for 2 weeks (no notification and no way of knowing). I had a hunch something wasn't right so I called Vodafone SOC and they confirmed the unit had gone offline and precisely when it happened.

A further trip to the dealers to re-pair cured the problem but what I thought would be a 15 min exercise took 2 hours. Not sure what this entails but apparently not straight-forward.

I think the units can go off for whatever reason which may require a replacement (not the fobs).

Doesn't inspire confidence in an anti-theft device that you have no way of knowing if it is active or not .... unless you trip it or periodically contact the SOC.

Yep I'm just getting the vibe that they are a little over their head with all the tech. Hopefully this one is easy enough as it's available on all their cars.

 

[IBZman]

Would not be happy! Hope the loner was decent

No loan car for the first two weeks - until I made representations! Then got the boss’s Taycan ?

 

[dragcity]

No loan car for the first two weeks - until I made representations! Then got the boss’s Taycan ?

I'm negotiating the same now

 

[IBZman]

I'm negotiating the same now

Have they said yet that it’s due to an issue in Germany?

 

[dragcity]

Have they said yet that it’s due to an issue in Germany?

Not yet but they are thinking it's a faulty tracker

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