cbx313
Member
- First Name
- Colin
- Joined
- Jun 8, 2022
- Threads
- 0
- Messages
- 18
- Reaction score
- 23
- Location
- Detroit, MI
- Vehicles
- Taycan 4S/Cayenne GTS Coupe/Macan S/911 Carrera S
Hey all, just checking in on this thread. I'm actually the "Connect and Charging Expert" that had his work information revealed by a previous poster. I wanted to lay down some info for you all so you know what to expect going forward:
1) This is a new call center, better training, running out of Volkswagen's NA headquarters in Michigan. The old center has been phased out, so you're gonna see/hear some new names when you contact us at 1-800-PORSCHE.
2) There are several new "Experts" and many more "Specialists" that you'll be in touch with, if you call concerning your PCM, the My Porsche app, service failures, etc etc. The Specialists are your main point of support, and if they can't figure it out for you, then it gets sent up the line to me and my other Experts. We're your contact point to Porsche AG in Deutschland.
3) Please be patient with us. This is all new to the majority of us (I worked at Ford before, on the IT side of things), and we're working very diligently to get up to speed ASAP.
4) Now that my personal support email is out, as well as my full name, I would ask that you please keep your support requests to the official [email protected] email and 1-800-PORSCHE phone number. I can't take direct requests for support from my personal email, and the porsche.com address I posted keeps track of all your issues that you email/SMS us over, so any Specialist/Expert can jump in and take care of you should your original person be unable to continue.
5) I want to be able to keep my job, so I'm going to work my butt off to make sure that if you have an issue and I'm assigned to it, that I keep you in the loop and work on your behalf to try and facilitate getting your problem(s) fixed as quickly as possible. When the process involves me, it usually also involves Germany, and that whole thing takes time. Just know I'm on your side.
Hope you all have a great rest of your day, and to Kevin and Jerry, glad that I could deliver the good news to you today regarding your PCM fix.
-Colin B.
1) This is a new call center, better training, running out of Volkswagen's NA headquarters in Michigan. The old center has been phased out, so you're gonna see/hear some new names when you contact us at 1-800-PORSCHE.
2) There are several new "Experts" and many more "Specialists" that you'll be in touch with, if you call concerning your PCM, the My Porsche app, service failures, etc etc. The Specialists are your main point of support, and if they can't figure it out for you, then it gets sent up the line to me and my other Experts. We're your contact point to Porsche AG in Deutschland.
3) Please be patient with us. This is all new to the majority of us (I worked at Ford before, on the IT side of things), and we're working very diligently to get up to speed ASAP.
4) Now that my personal support email is out, as well as my full name, I would ask that you please keep your support requests to the official [email protected] email and 1-800-PORSCHE phone number. I can't take direct requests for support from my personal email, and the porsche.com address I posted keeps track of all your issues that you email/SMS us over, so any Specialist/Expert can jump in and take care of you should your original person be unable to continue.
5) I want to be able to keep my job, so I'm going to work my butt off to make sure that if you have an issue and I'm assigned to it, that I keep you in the loop and work on your behalf to try and facilitate getting your problem(s) fixed as quickly as possible. When the process involves me, it usually also involves Germany, and that whole thing takes time. Just know I'm on your side.
Hope you all have a great rest of your day, and to Kevin and Jerry, glad that I could deliver the good news to you today regarding your PCM fix.
-Colin B.
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