Porsche Connect Ending

[JasMK]

Haha!
So people are paying for Extended Warranty and HAVE TO pay for the service intervals (otherwise no extended warranty) but think they can save some money on the Connect Service on a €100.000+ car...
I'm sorry but that's just sad...

I think the rub owners are feeling is that they have paid a lot of money for their cars and the services but some expected functionality is withdrawn after 3 years unless they subscribe to "optional" connect. I also believe that a reasonable fee for accessing services over the cloud is fair but Porsche have calculated that the majority of owners will simply pay whatever they decide anyway. Not knowing the State of Charge seem pretty fundamental to the operation of an EV to me.

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[whitex]

Haha!
So people are paying for Extended Warranty and HAVE TO pay for the service intervals (otherwise no extended warranty) but think they can save some money on the Connect Service on a €100.000+ car...
I'm sorry but that's just sad...

Hmmm... Which Taycan that is old enough to need Extended Warranty is worth €100.000+? Did the pope drive one that sold for over €100.000 in auction?

 

[whitex]

I think the rub owners are feeling is that they have paid a lot of money for their cars and the services but some expected functionality is withdrawn after 3 years unless they subscribe to "optional" connect. I also believe that a reasonable fee for accessing services over the cloud is fair but Porsche have calculated that the majority of owners will simply pay whatever they decide anyway. Not knowing the State of Charge seem pretty fundamental to the operation of an EV to me.

Porsche is a premium brand, so technically they should be able to charge premium prices for premium products, as they've done in the past. The problem is when their Connect product is substandard compared to much cheaper comparable services. Premium brands can charge more, but their products cannot be much worse than the cheaper competition, especially when it comes to customer experience. So for example, Porsche charging places, exclusively available to Porsche drivers, with scones and lattes available at premium prices, can charge more for the same electricity that you can get across the street from a Tesla charger, as long as the charging is not slower and/or less reliable.

Similar principle as first class tickets on a plane - very often you can book an entire 3 seat row in economy for less than a single fist class ticket, and have a lot more room for yourself that a single seat in first class, and can buy all the drinks and food you'd get in first class and still pay less in total than half the price of first class ticket - yet, people prefer to pay for first class ticket.

 

[Dee]

Hmmm... Which Taycan that is old enough to need Extended Warranty is worth €100.000+? Did the pope drive one that sold for over €100.000 in auction?

Irrelevant to my point.
Please stay on topic.
Thank you.

 

[Dee]

I think the rub owners are feeling is that they have paid a lot of money for their cars and the services but some expected functionality is withdrawn after 3 years unless they subscribe to "optional" connect. I also believe that a reasonable fee for accessing services over the cloud is fair but Porsche have calculated that the majority of owners will simply pay whatever they decide anyway. Not knowing the State of Charge seem pretty fundamental to the operation of an EV to me.

But paying thousands for Extended Warranty is ok?
Do you think three years of factory warranty is acceptable?
You're missing the point.
Saving a few tenners a month but spending thousands a year for Extended Warranty is just ridiculous.

 

[Donlam]

Haha!
So people are paying for Extended Warranty and HAVE TO pay for the service intervals (otherwise no extended warranty) but think they can save some money on the Connect Service on a €100.000+ car...
I'm sorry but that's just sad...

It is not about money. It is about value and money. I don't think many people willing to pay €50 for a MacDonald's meal. Just my opinion.

 

[SoccerMan94043]

Not knowing the State of Charge seem pretty fundamental to the operation of an EV to me.

I very much appreciate remote access and monitoring and will likely pay the fee to continue that. However, isn't state of charge similar to how much gas is in the tank? Never needed to know that, remotely, with an ICE car before (I've been in EVs for over 10 years, so it's been a while).

 

[JasMK]

I very much appreciate remote access and monitoring and will likely pay the fee to continue that. However, isn't state of charge similar to how much gas is in the tank? Never needed to know that, remotely, with an ICE car before (I've been in EVs for over 10 years, so it's been a while).

That's actually very true! I guess it's related to the inconsistencies of charging; we know we pumped the petrol, we paid at the till and saw the needle go up - with EVs we're hopeful that the timers were set correctly and the electricity provider agreed it was an off-peak period but we can't be 100% sure until we see the green bar filling.

 

[SoccerMan94043]

That's actually very true! I guess it's related to the inconsistencies of charging; we know we pumped the petrol, we paid at the till and saw the needle go up - with EVs we're hopeful that the timers were set correctly and the electricity provider agreed it was an off-peak period but we can't be 100% sure until we see the green bar filling.

There have been lots of reports in the US of pumps showing they are dispensing but really weren't or the calibration was off and dispensed less than reported. The first thing I looked for when I jumped back into the ICE was if the gas gauge popped up to full. After that I was generally aware of how much that gauge reported until it was low enough to refill.

It's pretty much how I use EVs today, except I fill up at home (mostly). The remote monitoring of the charge state is interesting but not vital. Now remote preconditioning of the cabin is another story!

 

[Dee]

It is not about money. It is about value and money. I don't think many people willing to pay €50 for a MacDonal's meal. Just my opinion.

Yes it is.
It's all about the ketchup on the €50 McDonald's meal.
Just my €0,02 (pun intended).

 

[whitex]

Irrelevant to my point.
Please stay on topic.
Thank you.

It seems relevant to your point, someone buys a used Taycan for €40.000, and you tell them

... but think they can save some money on the Connect Service on a €100.000+ car...
I'm sorry but that's just sad...

Or are you saying even if the car was €1, your point still applies?

 

[whitex]

Yes it is.
It's all about the ketchup on the €50 McDonald's meal.
Just my €0,02 (pun intended).

I seem you exhibit the same attitude that I've found puzzling all my life. You look value things based on surrounding context. So for example, you would probably think it's not a big deal if you were charged a mandatory €100 gratuity when buying a €100,000 car. However, if on the way home in that car, you bough a beverage for €5 and they charged you a €100 gratuity, you'd have a big problem with it. Why? €100 should have the same value to you whether you got overcharged when buying a car, or when buying a beverage an hour later? Or has the value of money appreciated during that hour (perhaps you had to empty your bank account to buy that car, so now are worried how to pay for fuel)?

Same here, you drive a Taycan, are you saying that because you drive an expensive car you would have no problem with someone just draining €20 per month from your account, you wouldn't even know what for?

 

[Dee]

If you want to drive a premium car, you pay premium prices.
This thread is just embarrassing.

 

[whitex]

If you want to drive a premium car, you pay premium prices.
This thread is just embarrassing.

I don’t mind paying premium prices, but for that premium price I expect a premium product.

 

[Dabz]

I guess the suggestion here is that people who can afford a Porsche have enough money to easily afford the Connect subscription

What’s being missed is that, in my experience, people who have enough money to afford lots of nice things also have high standards and high expectations. Spending money freely is very different to wasting money.

Porsche Connect offers nothing premium. Instead it’s a premium price for a basic service. My Mum has a better experience with no subscription on her <20k Vauxhall EV

That said, refusing to pay it feels like cutting off one’s nose to spite one’s face

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